Photoshop - problem with dedicated graphic card

Forum|Forum|2 years ago
October 19, 2023
3 replies
1100 views

I have had a problem with Photoshop 2024 for several days. I use it on an ASUS ROG Strix laptop (Ryzen 9 5980HX + Radeon 6800M). Well, it supposedly sees the dedicated graphics card, tests it (everything is OK), but doesn't use it. After opening the document information, I have the graphics mode set to "Processor". In W11 I have PS added to the list and set to hard - R6800M graphics. Interestingly, Lightroom Classic works without any problems and it uses this graphics. Other programs are the same, Topaz DeNoise AI, Mediachance AI Photo&Art Enhancer, games too.
Do you have any idea how to force a raccoon to use a dedicated card?
PS. I have already installed and uninstalled AMD graphics drivers,
I uninstalled and reinstalled PS, checked for viruses (the system was clean as a whistle).

Screenshots in attachements are in Polish.

Windows

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Emi DzemskiAuthor

Participating Frequently

Problem SOLVED!

I reverted to the AMD drivers from June 2023, and everything started working correctly again.

Thank to everyone who wanted to help me with my trouble.

Kevin Stohlmeyer

Community Expert

@Emi Dzemski other Ryzen users have reported that turning off Simultaneous Multithreading (SMT) in BIOS resolved similar issues.

Emi DzemskiAuthor

Participating Frequently

I have no such option in BIOS on my laptop

D Fosse

Community Expert

Dual graphics is a never-ending problem with laptops. They will very often conflict. The standard advice is to disable the integrated graphics completely. See section 6 & 7 here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html