Photoshop removing tool not working and crashing the app

[Radoan A]

hey guys, from this morning. i am having a removal tool issue. some times it's working, but mostly not. crashing the app after i canccel or it's automatic after a long wait. What to do? 

[Srishti Bali]

Hi @Radoan A

Sorry about the crashing. I understand how frustrating it could be. Could you provide a few more details so we can better understand what’s happening? For example:

• Which version of Photoshop you’re using?

• Version of macOS

• The type/size of file you’re working on?

• Are you getting any error as well?

This info will help us narrow down whether it’s a known issue or something specific to your setup.

Regards,

Srishti

[Radoan A]

Hello, 
This is my daily routine, and I am doing the same file. like 6000x4000, 300dpi as always , 
mac os 14.7
PS latest 26.9.0

[Sameer K]

Thanks for the details. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

Does this happen with a specific document after you've created a structure of layers? Do you have any clipped layers? 

In this case, you can begin by resetting the Remove tool itself. Right-click on the Remove Tool icon in the Toolbar menu and select Reset Tool.

Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

[Radoan A]

Hello, Thanks for your info. I have reset the tool and didn't face any issue yet though,  i don't have any specefic document but all photos i do on jpeg. 
I don't like beta because in past i had so many crashing issue so i stopped using it. 
I have added the info for you

[Aleke]

Hi @Radoan A! Thanks for sharing your System Info!

When you get a chance, try updating to the latest macOS version (Sequoia 15.6) and see if that helps improve performance. Hopefully, that does the trick!

Thanks again!
Alek

[Radoan A]

Hello @Aleke I'm sorry, but I don’t want to update macOS because I had a very bad experience with the latest version, especially with Photoshop. I had to erase the whole hard drive and restore the old macOS.So please tell me another way. I’m facing the same issue now while typing to you.

[Sameer K]

As you've said, there are no issues for now. You can update Photoshop to v26.10, which is available via the Creative Cloud desktop app. 

I can understand why you won't update. macOS 15.6 is available, and later iterations of macOS are relatively better and more stable. 

Thanks! 
Sameer K
(Type '@' and type my name to mention me when you reply)

[Radoan A · Accepted solution]

Hey @Sameer K i've updated the PS to 26.10 and so far good.  and yeah, i hate update to the latest version when i do 24/7 work for clients. 
Thanks