Photoshop starts to load and then it closes

[Linda306874202h5p]

I have been using an old version of photoshop on my laptop running Microsoft 11 with no problems. Today I start it and it starts to install and gets to installing color preferrences or sometime something else and then disappears. I try again multiple times and same result. I restarted my laptop. Same results.

[D Fosse]

How old?

What exactly does it say on the splash screen as it quits?

[Linda306874202h5p]

Photoshop 7.0
It doesn't say anything it just stops

[D Fosse]

The splash screen is listing the sub-modules as they load.

But honestly, Photoshop 7 is from 2002. That's twenty-three years ago! It's really a miracle it has worked as long as it did.

[Linda306874202h5p]

That doesn't answer my problem. And it still is working on my desktop.

[Peru Bob]

It could be something in a Windows update that is causing that.

[Linda306874202h5p]

I tried to do this but although I am positive I was able to restore it to earlier points before it says no restore points exist.

[Linda306874202h5p]

I went into windows update and uninstalled the 2 updates shown. Unfortunately that didn't help.

[Jeff Arola]

Many times when Photoshop starts acting up, a reset of the Photoshop preferences fixes the problem.

Reset preferences

Just after starting the launch of Photoshop 7 hold down Ctrl+Alt+Shift and keep holding the keys down until you see a dialog that asks "Delete the Adobe Photoshop Settings file?", then click Yes.

[Linda306874202h5p]

Assuming this works then how do I get my settings back?

[c.pfaffenbichler]

Assuming this works then how do I get my settings back?

Have you ever made backups? 

[Linda306874202h5p]

It didn't work so it doesn't apply.

[Linda306874202h5p]

I tried this but it just freezes and stops loading and then quits. I never get the screen and as far as I know I never set any preferences.

[Jeff Arola]

You tried resetting the photoshop 7 preferences and

did you get the dialog that asks  "Delete the Adobe Photoshop Settings file?"

Every time you use Photoshop 7 the preferences files are written to, so over time they may get corrupted.

[Linda306874202h5p]

No I didn't get anything

[Linda306874202h5p]

I tried uninstalling it and reinstalling it and that didn't work so I went out on eBay and bought CS6. Here's hopin that works!

[D Fosse]

I went out on eBay and bought CS6.

By @Linda306874202h5p

Ouch. That's a scam! That is, with 100% certainty, a pirated and illegal copy. Photoshop CS6 has not been legally available for at least 6 or 7 years.

CS6 pirating has been a whole industry on the internet ever since. The problem is that these people aren't doing it for charity. There is a very high likelihood that it comes with malware included. You should uninstall it immediately.

All the serial numbers once issued by Adobe have long been exhausted, and no new ones issued. That's why it's absolutely certain to be a pirate copy.

[Jeff Arola]

When you press the Ctrl+Alt+Shift keys you need to be very quick about doing it just after you start the launch of Photoshop 7.

It may take several tries.

I hate to say this but chances are slim that you got a legitimate Photoshop CS6 version.

[Linda306874202h5p]

He has a 100% feedback so I am hopeful. We have had great success in buying on ebay.

[Jeff Arola · Accepted solution]

If you still want to get Photoshop 7 working and can't get the Photoshop reset preferences dialog using the Ctrl+Alt+Shift keyboard shortcut, then go to

C:\Users\UserName\AppData\Roaming\Adobe\Photoshop\7.0 and move the Adobe Photoshop 7.0 Settings folder

to your desktop, then see if Photoshop 7 will start.

If not, you can try right clicking on the shortcut that you use to start Photoshop 7 and click on Run as adminstrator.

[Linda306874202h5p]

WOW! THAT WORKED !!!
Thank you Thank you Thank you !!!