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Wurstkrapfen
Wurstkrapfen
Inspiring
June 12, 2024
Question

Photoshop unable to edit video anymore / Video editing removed?

  • June 12, 2024
  • 12 replies
  • 10656 views

"unable to open "*.mp4" because Photoshop with this version of Windows does not support video"

 

Whats going on with PS 25.9?

This worked fine in the past.

It is the same Windows base version (windows 10).

This is not an issue with the video file, all my old videos I used to edit in the past also won't open anymore.

    12 replies

    D
    defaultpxfzp4i7byyy
    Participant
    March 13, 2025

    I am on a mac and can also no longer open ANY videos in ANY version of photoshop. Not mp4s or mov files. Very frustrating.

    Multipasser
    Multipasser
    Inspiring
    December 18, 2024

    What the hell?

    latest 25 does not open video's anymore it crashes on my iMac Pro ???

    I dont understand how ive been importing video's daily and painting on them and now suddenly I can't anymore 'because' cpu is old ??

    Wurstkrapfen
    WurstkrapfenAuthor
    Inspiring
    October 18, 2024

    And now Photoshop as a whole is rejected to update because of AVX2.

    Wurstkrapfen
    WurstkrapfenAuthor
    Inspiring
    August 19, 2024

    Now I'm getting a popup message about the CPU thing telling me I can't do video when I want to use the "quick select" tool.

     

    Is this a bug or is this tool also not working with my old CPU (drawing the rectangle to auto select works, just the clicking objects part does not)?

     

    I PS going to get less and less usable until I upgrade?

    Wurstkrapfen
    WurstkrapfenAuthor
    Inspiring
    August 2, 2024

    Is "import as image sequence" also gone because of this?

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    August 2, 2024

    Still seems to be listed in the helpx

    https://helpx.adobe.com/photoshop/using/importing-video-files-image-sequences.html

    but it does not seem to work for me, either. 

    funkysandman
    funkysandman
    Participant
    June 28, 2024

    same here

    Ratspootin
    Ratspootin
    Participating Frequently
    June 26, 2024

    @WurstkrapfenWhat's your processor?

    Ratspootin
    Ratspootin
    Participating Frequently
    June 26, 2024

    Photoshop version: 25.9.1 or 25.9

     

    Computer Specs
    OS: Windows 10 64-bit, version 22H2 [latest version of Win10]
    Processor: Intel Core i7-3770K CPU @ 3.50GHz
    RAM: 32.0 GB
    GPU: nVidia RTX 3070, driver version 555.99 [latest version of GPU driver]

     

    Steps to reproduce:
    1. Open Photoshop 25.9.1
    2. File -> Import -> Video Frames to Layers

     

    Expected result:
    A Windows Explorer "Open" prompt asking which video file I'd like to import.

     

    Actual result:
    Adobe Photoshop Error pop-up: Could not complete the video frames to layers command because Photoshop does not support video on this version of Windows.

     

    Workaround:
    Roll back to Photoshop 25.7

      Ratspootin
      Ratspootin
      Participating Frequently
      June 26, 2024

      @Ged_TraynorWhen you test your Win10 machine, can you also post your processor? Even though the error is about the operating system, with Premiere 2024 dropping support for AVX processors, I want to rule out/in the possibility of it being an AVX vs AVX2 issue (as my processor is Ivy Bridge so I missed AVX2 support by a year).

      funkysandman
      funkysandman
      Participant
      June 27, 2024

      version: 25.9.1

      platform/OS version:  Windows 10 Enterprise

      22H2

      build:19045.4412

       

      when trying to open mp4 files I receive this error:

       

       

      I've tried to open several video files and none will open.

      Even videos that I created with photoshop will no longer open within Photoshop.

      They still play with a media player.

      I've reset settings in PS and I've uninstalled and re-installed PS.

      I've run out of ideas.

      Can you help?

       

      thanks

      -Sandy

      Ratspootin
      Ratspootin
      Participating Frequently
      June 25, 2024

      Same. I had to roll back to Photoshop 25.7 to get video support back.

       

      25.9.1 and 25.9 both threw a "could not complete the video frames to layers command because does not support video on this version of Windows" error when I tried to use Import -> Video Frames to Layers. This error happens before you even get to choose what file to import so it's not an issue with the video itself. Not sure what changed with 25.9.

       

      Computer Specs
      OS: Windows 10 64-bit 22H2
      Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
      RAM: 32.0 GB
      GPU: nVidia RTX 3070

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      June 12, 2024

      @Lumigraphics I doubt very much it's 32bit as Photoshop requires a 64bit OS

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