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J
jfk00ca
New Participant
June 6, 2014
Question

Photoshop using too much memory, freezing computer

  • June 6, 2014
  • 7 replies
  • 67824 views

Over the past month Photoshop has become a nightmare to work with.

I am using CS6 because I have never been able to get CC to install. My computer specs:

Lenova Thinkpad

i7-3632 CPU with 16 Gb ram running Win 7 Pro x64. The graphics card is the Intel HD Graphics 4000.

I have used Photoshop since 1996, so am a seasoned user. These problems began about 1 month ago and I suspect may be related to the fact that one of the 2 CC memberships associated with my account was about to expire. (I wonder if there is something internal increasing checks of licensing given the upcoming and now passed expiration.) It also may be related to whatever underlying problem makes it impossible for me to update Photoshop CS6 or install Photoshop CC from the creative cloud. I have tried suggested solutions and short of uninstalling/reinstalling everything nothing has worked.

What I noticed first was that PS would take a long time to open, affecting other programs during the process. Music playing in iTunes would "skip" like an old record, with several pauses in the music while PS opened or saved a file.

When I checked the task manager, PS was almost 1Gb ram to view a single jpg. It seems like PS is not releasing memory when images are closed. For example, I just had 3 files open and closed all but a 56Kb jpb - yet PS is still using 1.142 Gb of ram. If I close PS and reopen those files, I see a more expected ram usage.

The problems are not consistent, which is odd. For example, opening PS will be okay one time and open in seconds, then it will take minutes another time and freeze my computer. (Which is why I suspected it may be connected to a CC license check routine.)

The biggest problem is that PS is also causing problems with other programs, esp. Microsoft office programs - that only occur when PS is running.

Does anyone have any idea of why this is suddenly a problem and what I can do to fix it? I am literally at the point of looking for and switching to another program if I can't get this fixed.

Thanks - Julie

This topic has been closed for replies.

7 replies

S
sweetpics2
New Participant
August 23, 2021

I too have a problem and EVERYTIME I contact tech support they blame my system. Ever since they stopped supporting my disk and made me go to the creative cloud or whatever it is, I've had this problem. I can go make coffee and come back and PS will still be trying to flatten an image. I was fine with my 1998 version. At least it wasn't so big it continually crashed my computer. I dread having to use PS these days. 

D
defaultmlwawxlome96
New Participant
October 25, 2021

I have the same problem, EVERYDAY is so streessful I cant work well. My laptop run photshop so smooth, but in work computer that have a lot of RAM and GPU keep stucking everytime. Im very stressed with that, Im paying this software for nothing. 



Versão Adobe Photoshop: 22.5.1 20210907.r.441 de74e1a x64
Número de lançamentos: 28
Sistema Operacional: Windows 10 64-bits
Versão: 10 ou superior 10.0.19041.1023
Arquitetura do sistema: Intel Família CPU:6, Modelo:14, Etapa:9 com MMX, número inteiro SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Contagem de processadores físicos: 4
Contagem de processadores lógicos: 8
Velocidade do processador: 3600 MHz
Memória interna: 31676 MB
Memória livre: 24655 MB
Memória disponível para Photoshop: 24317 MB
Memória usada pelo Photoshop: 85 %
SAM SDK Version: 2.0.0-main.779.1
Status ACP. local:
- Versão do SDK: 1.48.0
- Status de sincronização do núcleo: Alcançável e compatível
- Sincronização do núcleo em execução: 4.21.1.1
- Sincronização do núcleo mínima necessária: 4.3.28.24
ACPL Configuração de cache: ^4
Cliente de edição ao vivo versão SDK: 3.82.01
Tela de lona: Ativado.
Camadas do alias: Desativado.
Paleta modificadora: Desativado.
Highbeam: Ativado.
Tamanho de ladrilhos de cache: 1028K
Níveis do cache de imagem: 2
Visualização da fonte: Média
Compositor de texto: Latim
======= GPU
API nativo estável: Verdadeiro
API OpenGL estável: Verdadeiro
API OpenCL estável: Verdadeiro
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1060 6GB
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 6,345 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Vídeo: 1
Limites do monitor: parte superior= 0, esquerda= 0, parte inferior= 1080, direita= 1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe" -baseTimeMS=249789126 -comment=Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64

[5465 ms]
Start sniffer 2021-10-25 07:26:38
# Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64
C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -baseTimeMS=249789126 -comment=Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64

{55 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1060 6GB index=0 preferred=1)

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1060 6GB
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 6,345 MB
VRAM: 6,345 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,607 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5292bbfbf575e2d2\nvldumdx.dll
Driver date: 2021-10-06 000000.000000-000
Driver age: 0 months
Driver version: 30.0.14.9613
Supports UMA: UNSUPPORTED
D3D-ID: 7043

Device 1
Name: Intel(R) HD Graphics 630
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 16,741 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,607 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver:
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd12umd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igdumdim64.dll
Driver date: 2020-09-05 000000.000000-000
Driver age: 13 months
Driver version: 27.20.100.8681
Supports UMA: SUPPORTED
D3D-ID: 22802
End platform native
{314 ms}

{314 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 6,345 MB
VRAM: 6,345 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,607 MB
API version: 2.1 (2.1.2 NVIDIA 496.13)
Device version: 2.1 (2.1.2 NVIDIA 496.13)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5292bbfbf575e2d2\nvldumdx.dll
Driver date: 2021-10-06 000000.000000-000
Driver age: 0 months
Driver version: 30.0.14.9613
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{628 ms}

{628 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1060 6GB
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,442 MB
VRAM: 6,442 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 77 GB / s
Compute score: 605.056
Device name string: NVIDIA GeForce GTX 1060 6GB
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) HD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,285 MB
VRAM: 13,285 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 25 GB / s
Compute score: 194.031
Device name string: Intel(R) HD Graphics 630
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{5325 ms}

Exit code kExitNormal
End sniffer 2021-10-25 07:26:44
[kStatusNormal, kExitNormal]

[5465 ms]
Finish RunAllAPIs

[17083 ms]
Start GetSnifferResult

[17083 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
Tipo de licença: Assinatura
Número de série: 96040735040555598101
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Pasta do aplicativo: C:\Program Files\Adobe\Adobe Photoshop 2021\
Demarcador de arquivo temporário: C:\Users\1597563\AppData\Local\Temp\
O rascunho do Photoshop tem E/S assíncrona ativado
Volume de trabalho(s):
Inicialização, 446,5G, 101,0G livre
Pasta de plug-ins necessários: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Pasta de plug-ins principais: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Componentes instalados:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/08/31-00:38:29 79.77ee9d2 79.77ee9d2
AdbePM.dll PatchMatch 2021/06/11:21:35:30 1.630273 1.630273
AdobeLinguistic.dll Adobe Linguisitc Library 14.3.0.8d27706
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/08/09-14:18:18 79.0166f60 79.0166f60
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.5031322 79.5031322
AdobeXMP.dll Adobe XMP Core 2021/08/12-00:25:20 79.7a7a236 79.7a7a236
AdobeXMPFiles.dll Adobe XMP Files 2021/08/12-00:25:20 79.7a7a236 79.7a7a236
AdobeXMPScript.dll Adobe XMP Script 2021/08/12-00:25:20 79.7a7a236 79.7a7a236
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/08/31-00:38:29 79.77ee9d2 79.77ee9d2
AID.dll AID DLL 1.0.0.21
AIDE.dll AIDE 2021/08/05-23:21:41 79.7c57e5b 79.7c57e5b
ARE.dll ARE 2021/08/31-00:38:29 79.77ee9d2 79.77ee9d2
AXE8SharedExpat.dll AXE8SharedExpat 2021/08/05-23:21:41 79.3649695 79.3649695
AXEDOMCore.dll AXEDOMCore 2021/08/05-23:21:41 79.3649695 79.3649695
Bib.dll BIB 2021/08/31-00:38:29 79.77ee9d2 79.77ee9d2
BIBUtils.dll BIBUtils 2021/08/31-00:38:29 79.77ee9d2 79.77ee9d2
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/08/31-00:38:29 79.77ee9d2 79.77ee9d2
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.2.0-7-75a0f37
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv67.dll International Components for Unicode Build 12.1.d22a981
icudt67.dll International Components for Unicode Build 12.1.d22a981
icuuc67.dll International Components for Unicode Build 12.1.d22a981
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/07/15-00:57:35 79.64dff3d 79.64dff3d
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/07/14-21:33:56 79.758df52 79.758df52
onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
opencv_world452.dll OpenCV library 4.5.2
Plugin.dll Adobe Photoshop 2021 22.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2021 22.5
PSViews.dll Adobe Photoshop 2021 22.5
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.dfb9ae2 79.dfb9ae2
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 22.4.0.0
WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
wu3d.dll U3D Writer 9.3.0.113
Plataforma de extensibilidade unificada uxp-5.2.0-7-75a0f37


Plug-ins necessários:

Afresco 22.5 - do arquivo “Filter Gallery.8bf”
ApplyImageDataFilter 17.0 - do arquivo “GigapixelAIApply_x64.8bf”
Aquarela 22.5 - do arquivo “Filter Gallery.8bf”
Arestas Acentuadas 22.5 - do arquivo “Filter Gallery.8bf”
Arestas Brilhantes 22.5 - do arquivo “Filter Gallery.8bf”
Arestas Posterizadas 22.5 - do arquivo “Filter Gallery.8bf”
Arestas Rasgadas 22.5 - do arquivo “Filter Gallery.8bf”
Assimetria 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Baixo-Relevo 22.5 - do arquivo “Filter Gallery.8bf”
Bastão de Borrar 22.5 - do arquivo “Filter Gallery.8bf”
Bico de Pena 22.5 - do arquivo “Filter Gallery.8bf”
BMP 22.5 - do arquivo “Standard MultiPlugin.8bf”
Bordado 22.5 - do arquivo “Filter Gallery.8bf”
Brilho Difuso 22.5 - do arquivo “Filter Gallery.8bf”
Camera Raw 13.4 - do arquivo “Camera Raw.8bi”
Carvão 22.5 - do arquivo “Filter Gallery.8bf”
Centro da Medida 22.5 (20210907.r.441 de74e1a) - do arquivo “MeasurementCore.8me”
Cineon 22.5 (20210907.r.441 de74e1a) - do arquivo “Cineon.8bi”
Cisalhamento 22.5 - do arquivo “Standard MultiPlugin.8bf”
Coordenadas Polares 22.5 - do arquivo “Standard MultiPlugin.8bf”
Cores NTSC 22.5 (20210907.r.441 de74e1a) - do arquivo “NTSC Colors.8bf”
Correção de Lente 22.5 - do arquivo “Lens Correction.8bf”
Cortar e corrigir fotos 22.5 (20210907.r.441 de74e1a) - do arquivo “CropPhotosAuto.8li”
Craquelé 22.5 - do arquivo “Filter Gallery.8bf”
Crayon Conté 22.5 - do arquivo “Filter Gallery.8bf”
Cristalizar 22.5 - do arquivo “Standard MultiPlugin.8bf”
Cromo 22.5 - do arquivo “Filter Gallery.8bf”
Curtose 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Demarcadores para o Illustrator 22.5 - do arquivo “Standard MultiPlugin.8bf”
Desentrelaçamento 22.5 - do arquivo “Standard MultiPlugin.8bf”
Desfoque de Lente 22.5 - do arquivo “Lens Blur.8bf”
Desfoque Inteligente 22.5 - do arquivo “Standard MultiPlugin.8bf”
Desfoque Radial 22.5 - do arquivo “Standard MultiPlugin.8bf”
Desvio Padrão 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Dicom 22.5 - do arquivo “Dicom.8bi”
Dissolver 22.5 - do arquivo “Liquify.8bf”
Entropia 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Esferização 22.5 - do arquivo “Standard MultiPlugin.8bf”
Espátula 22.5 - do arquivo “Filter Gallery.8bf”
Esponja 22.5 - do arquivo “Filter Gallery.8bf”
Estampa 22.5 - do arquivo “Filter Gallery.8bf”
Exportar as tabelas de pesquisa de cores 22.5 (20210907.r.441 de74e1a) - do arquivo “Export3DLUT.8be”
Extrusão 22.5 - do arquivo “Standard MultiPlugin.8bf”
Fibras 22.5 - do arquivo “Standard MultiPlugin.8bf”
Filtro Camera Raw 13.4 - do arquivo “Camera Raw.8bi”
Filtro Cortar e Corrigir Fotos 22.5 - do arquivo “Standard MultiPlugin.8bf”
Filtro do Pacote de Figuras 22.5 (20210907.r.441 de74e1a) - do arquivo “ChannelPort.8bf”
Formato IFF 22.5 - do arquivo “Standard MultiPlugin.8bf”
Foto Granulada 22.5 - do arquivo “Filter Gallery.8bf”
Fotocópia 22.5 - do arquivo “Filter Gallery.8bf”
Galeria de filtros 22.5 - do arquivo “Filter Gallery.8bf”
GatherImageDataFilter 17.0 - do arquivo “GigapixelAIGather_x64.8bf”
Gesso 22.5 - do arquivo “Filter Gallery.8bf”
Giz e Carvão 22.5 - do arquivo “Filter Gallery.8bf”
Grande angular adaptável 22.5 - do arquivo “Adaptive Wide Angle.8bf”
Granulado 22.5 - do arquivo “Filter Gallery.8bf”
Hachura 22.5 - do arquivo “Filter Gallery.8bf”
Halide Bottlenecks 22.5 (20210907.r.441 de74e1a) - do arquivo “HalideBottlenecks.8bx”
HDRMergeUI 22.5 - do arquivo “HDRMergeUI.8bf”
HSB/HSL 22.5 - do arquivo “Standard MultiPlugin.8bf”
IGES 22.5 (20210907.r.441 de74e1a) - do arquivo “U3D.8bi”
Imagenomic Plug-in Console 1.8.0.0 - do arquivo “ImagenomicPluginConsole64.8li”
Intervalo 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
JPEG 2000 22.5 - do arquivo “JPEG2000.8bi”
Ladrilhos 22.5 - do arquivo “Standard MultiPlugin.8bf”
Ladrilhos do Mosaico 22.5 - do arquivo “Filter Gallery.8bf”
Lápis de Cor 22.5 - do arquivo “Filter Gallery.8bf”
Marola 22.5 - do arquivo “Filter Gallery.8bf”
Matlab Operation 22.5 (20210907.r.441 de74e1a) - do arquivo “ChannelPort.8bf”
Matriz de Meio-Tom 22.5 - do arquivo “Filter Gallery.8bf”
Máximo 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Média 22.5 (20210907.r.441 de74e1a) - do arquivo “Average.8bf”
Mediana 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Meia-Tinta 22.5 - do arquivo “Standard MultiPlugin.8bf”
Meio-Tom em Cores 22.5 - do arquivo “Standard MultiPlugin.8bf”
Mesclagem 22.5 - do arquivo “Standard MultiPlugin.8bf”
Mínimo 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Néon 22.5 - do arquivo “Filter Gallery.8bf”
Nuvens 22.5 (20210907.r.441 de74e1a) - do arquivo “Clouds.8bf”
Nuvens por Diferença 22.5 (20210907.r.441 de74e1a) - do arquivo “Clouds.8bf”
ON1 Portrait AI Standalone 2021 15.1.0.0 - do arquivo “PerfectPortraitProxy.8bf”
ON1 Portrait AI Standalone 2021 15.1.0.0 - do arquivo “PerfectPortraitProxy.8bf”
ON1 Portrait AI Standalone 2021 Filter 15.1.0.0 - do arquivo “PerfectPortraitProxy.8bf”
Ondas 22.5 - do arquivo “Standard MultiPlugin.8bf”
Ondulação 22.5 - do arquivo “Standard MultiPlugin.8bf”
OpenEXR 22.5 - do arquivo “Standard MultiPlugin.8bf”
Papel de Carta 22.5 - do arquivo “Filter Gallery.8bf”
Papel Molhado 22.5 - do arquivo “Filter Gallery.8bf”
Pastéis Ásperos 22.5 - do arquivo “Filter Gallery.8bf”
PCX 22.5 (20210907.r.441 de74e1a) - do arquivo “PCX.8bi”
Pincel a Seco 22.5 - do arquivo “Filter Gallery.8bf”
Pixar 22.5 (20210907.r.441 de74e1a) - do arquivo “Pixar.8bi”
Plastificação 22.5 - do arquivo “Filter Gallery.8bf”
Pontilhar 22.5 - do arquivo “Standard MultiPlugin.8bf”
Ponto de Fuga 22.5 - do arquivo “VanishingPoint.8bf”
Portable Bit Map 22.5 (20210907.r.441 de74e1a) - do arquivo “PBM.8bi”
Portraiture 3 3.5.4.6 - do arquivo “Portraiture3.8bf”
PRC 22.5 (20210907.r.441 de74e1a) - do arquivo “U3D.8bi”
Radiance 22.5 (20210907.r.441 de74e1a) - do arquivo “Radiance.8bi”
Rastro da Tinta 22.5 - do arquivo “Filter Gallery.8bf”
Recorte de Arestas 22.5 - do arquivo “Filter Gallery.8bf”
Redemoinho 22.5 - do arquivo “Standard MultiPlugin.8bf”
Redução de vibração 22.5 - do arquivo “Shake Reduction.8bf”
Reflexo de Flash 22.5 - do arquivo “Standard MultiPlugin.8bf”
Renderizar a grade de pesquisa de cores 22.5 (20210907.r.441 de74e1a) - do arquivo “Export3DLUT.8be”
Respingo 22.5 - do arquivo “Filter Gallery.8bf”
Reticulação 22.5 - do arquivo “Filter Gallery.8bf”
Rotinas FastCore 22.5 (20210907.r.441 de74e1a) - do arquivo “FastCore.8bx”
Rotinas MMXCore 22.5 (20210907.r.441 de74e1a) - do arquivo “MMXCore.8bx”
Salvar para Web 22.5 - do arquivo “Save for Web.8be”
Solarização 22.5 (20210907.r.441 de74e1a) - do arquivo “Solarize.8bf”
Somatória 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Spaces 22.5 - do arquivo “Spaces.8li”
Sucção 22.5 - do arquivo “Standard MultiPlugin.8bf”
Sumi-e 22.5 - do arquivo “Filter Gallery.8bf”
Suporte a Multiprocessamento 22.5 (20210907.r.441 de74e1a) - do arquivo “MultiProcessor Support.8bx”
Suporte para Scripts 22.5 - do arquivo “ScriptingSupport.8li”
Suporte WIA 22.5 (20210907.r.441 de74e1a) - do arquivo “WIASupport.8li”
Targa 22.5 - do arquivo “Standard MultiPlugin.8bf”
Texturizador 22.5 - do arquivo “Filter Gallery.8bf”
Tinta-Base 22.5 - do arquivo “Filter Gallery.8bf”
Topaz Gigapixel AI 17.0 - do arquivo “GigapixelAIAutomation_x64.8li”
Toques de Tinta 22.5 - do arquivo “Filter Gallery.8bf”
Traçado Angular 22.5 - do arquivo “Filter Gallery.8bf”
Traçado Borrifado 22.5 - do arquivo “Filter Gallery.8bf”
Traçado Escuro 22.5 - do arquivo “Filter Gallery.8bf”
U3D 22.5 (20210907.r.441 de74e1a) - do arquivo “U3D.8bi”
Valor médio 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Variância 22.5 (20210907.r.441 de74e1a) - do arquivo “statistics.8ba”
Vento 22.5 - do arquivo “Standard MultiPlugin.8bf”
Vidro 22.5 - do arquivo “Filter Gallery.8bf”
Vitral 22.5 - do arquivo “Filter Gallery.8bf”
WBMP 22.5 (20210907.r.441 de74e1a) - do arquivo “WBMP.8bi”
Ziguezague 22.5 - do arquivo “Standard MultiPlugin.8bf”

Plug-ins opcionais e de terceiros: NENHUM


Plug-ins duplicados e desativados: NENHUM


Plug-ins com falha no carregamento: NENHUM

Plataforma de extensibilidade unificada - Extensões:

Home Screen (carregado) 4.4.0.53 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.91.2
CmdN: 1.9.1
CDP: 1.117.1
Discover Panel (carregado) 1.9.0.53 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Preparado) 2.6.40.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

CCX Sharesheet UXP (carregado) 19.8.0.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

Shuffle Elements (Preparado) 1.0.0.0 - do arquivo "Plugin Market Place"

TextmarkerPro (Preparado) 1.0.3.0 - do arquivo "Plugin Market Place"

CC Libraries Panel (Preparado) 3.14.242.0 - do arquivo "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
CCX Commenting UXP Webview (Preparado) 20.0.0.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.comments-webview\"

Neural Filters (Preparado) 1.8.3.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop Cloud Value Dialog (Preparado) 1.0.0.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

Photoshop UXP Export-As (Preparado) 5.5.5.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (carregado) 2.2.2.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (carregado) 2.0.0.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Preparado) 1.2.0.0 - do arquivo "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

IC popup message (carregado) 1.0.0.0


Extensões:

Bibliotecas 1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\index.html”
Início 2.16.0 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
Exportar como 4.8.13 - do arquivo “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Shadowify 1.0.1 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\shadowify\index.html”
ANIMATOR v.0.5. 0.5.0 - do arquivo “C:\Users\1597563\AppData\Roaming\Adobe\CEP\extensions\com.animator.pro\index.html”
Paper Panel 1.0.0 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\paper-panel\index.html”
Novo documento 3.5.0 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Motion Array 1.5.1 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.motionarray\index.html”
com.adobe.capture.extension 1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\extensions\stock-panel-licensing\index.html”
Image Extend 1.0.1 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\image-extend\index.html”
VECTOREAL 1.0.0 - do arquivo “C:\Users\1597563\AppData\Roaming\Adobe\CEP\extensions\com.indworks.vectoreal\client\index.html”
Temas do Adobe Color 6.1.0 - do arquivo “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Geometrical Collage Generator 1.1.0 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.bangingjoints.collage\index.html”
Free Stock Search 1.5.6 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\freeStockSearch\index.html”
Exportar como 4.8.13 - do arquivo “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Seamless 1.0.3 - do arquivo “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\seamless-kit\index.html”
com.adobe.cclibraries.manager 1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\manager.html”

Dispositivos TWAIN instalados: NENHUM

kthwitt
kthwitt
Participating Frequently
August 14, 2018

same question,.  I solved the slow start up by pressing the shift key until it's completely open.  But I have files that I've left in the program to be worked on and I don't have enough memory to open THEM.  So the program freezes on me.

jbm007
jbm007
Community Expert
August 14, 2018

Can you post your system info from PS

kthwitt
kthwitt
Participating Frequently
August 15, 2018

I'm using Windows 7 pro, copyrighted in 2009; Intel R Core 2 Duo CPU E7500 @ 2.93 ghz; 64 bit OS; 175 gb used with 756 gb to go; Ram is 4.0 gb (3.84 usable); the rating is 4.4; I pay monthly for Photoshop cc via Adobe Cloud.

Going to user.default, I have 805 kb;  the scratch disk says it's not full.

Problem:  I've left some photos to be worked on in Photoshop; the computer was closed down without removing those photos and I think that was the start of my current problems. 

So now when I open Photoshop cc via the cloud this is what happens:    As the program initializes, I get a message "Photoshop detected graphics hardware that is not officially supported.  If you experience problems, please uncheck use graphics processor checkbox in the performance panel of the preference library." I cancel this dialog. The program continues to initialize and then opens.  The photos that were being worked on pop up one at a time with a "progress" dialog box that says "recovering large document format."  And it's at this point that the photoshop program freezes; the task manager says it's not running. So I end the task. 

I've removed photoshop cc; restarted my computer; downloaded photoshop cc again.  I don't have anything on my clipboard.  I think, if I can get those photos off the active screen, I will be good to go????  What are your thoughts?

Kathe Witt

A
avianjo
New Participant
November 24, 2014

Hi Julie,

I am curious if you ever solved your Photoshop issues - as I am having the exact problems with my system. I have an iMac, with only 4GB of Ram. I have been attributing the slow down to the using up of internal Ram - and when I use PS CC on a new MacBook Air with an i7 processor, it runs VERY fast. I am considering upgrading to a new iMac, but was curious if you ever figured out what was slowing down your system.

Thanks,  Gary

J
jfk00caAuthor
New Participant
June 12, 2014

Hi JJMack,

I checked the Processes view, but it provided similar information.

I realize our computers are behaving quite differently =- before these problems started I suspect mine would have been much like yours. As you can see from this screenshot, the only program using a significant amount of processing power is the NT Kernel & System. The pattern is quite specific an repeatable:

I click save or save to web, within 7 second PS shows as not responding. I then need to wait almost 2 minutes while a few different windows systems processes seem to go haywire. At the top of that list is the NT Kernel & System process, the same one using 200+ threads in my screenshot above.

After about 2 minutes, PS changes from Not Responding to Running, at which point it will use 2-8% of the CPU. Within another 30-45 seconds I find  I have full use of my machine back with no crashes. But waiting 2-3 minutes to save one small image is crippling.

There is clearly a conflict between Windows and PS, but only PS.

What I want to know is why is this happening (less important) and how can I fix it (more important.) As mentioned earlier, I also cannot install PS CS6 updates or PS CC, even though I am fully licensed for both. I have been able to install / update other CC programs, which I believe may be related.

- thanks, Julie

JJMack
JJMack
Community Expert
June 12, 2014

jfk00ca wrote:

Hi JJMack,

I checked the Processes view, but it provided similar information.

I realize our computers are behaving quite differently =- before these problems started I suspect mine would have been much like yours. As you can see from this screenshot, the only program using a significant amount of processing power is the NT Kernel & System. The pattern is quite specific an repeatable:

You write "before these problems started I suspect mine would have been much like yours" yes normal operation. So something on you system changed like. Photoshop preferences, Windows Updates and Photoshop updates, other changes, installs or bug. Have change you machine operation the system kernel is all that seem to be getting CPU and Photoshop becomes interlocked and none responsive. Try to remember when the problem first  appeared.  Look for changes made near that time. Start by renaming you Photoshop Preference folder and trying Photoshop.  If you can not find what is causing the problem.  See if there is a system restore point   that is just before the fail date and restore your system to that point.  See if Photoshop then works.  if it does take note of new updates that then get installed. If the problem returns you may have an Idea of what is causing the problem.

JJMack
J
jfk00caAuthor
New Participant
June 9, 2014

Thank JJMack - that has helped me get closer to the problem.

I opened the resource monitor and you can see a screenshot of what is going on when I try to save a simple, 9 Kb graphic. (I'm saving an RGB JPG, not a PNG or animated GIF file. Doing anything complex / memory intensive than saving or simple edits in PS is almost impossible.)

As you can see from the screencap below, when I save (it doesn't make a difference if it is save vs. save to web or a network or local drive) Photoshop becomes unresponsive. (From past experiences, if I try to switch to a non-Adobe program it will also freeze and sometimes crash.) When PS becomes unresponsive, the NT Kernel & System immediately goes to the top of the list and uses 200+ threads.

From there Photoshop will typically be frozen for about a minute, then will recover and take another minute or two to finish the save. At that point PS is okay, but the rest of the computer is still frozen with CPU oscillating up to almost 100%.

As soon as the NT Kernel & System settles down, everything is back to normal again (as long as I haven't used other programs, which in one case required a hard reboot.)

It is pretty clear the problem is rooted in Adobe / Window 7 as I only have this problem with Adobe programs. (Illustrator isn't as bad, but I've had problems with it as well.)

The question is: How do I fix this, as it is killing my ability to work?

Thanks! Julie

JJMack
JJMack
Community Expert
June 10, 2014

Julie something on your machine is using processor power.  Its not happening on my machine.  Do not use the resource monitor. Just use the Task Manager and switch to the Processes Tab not the Performance Tab.  Click on the CPU column so the triangle points down  so High CPU process will sort on top. When I first click on Save For Web I'll see Photoshop.exe rise from 0% to over 10%. Then go to 0%.  When I click save Photoshop will rise to 4% the fall to 0%.  All other Process show 0% CPU.

What does the Processes Tab show on you Machine,  Is it Photoshop that is using all your CPU?

If I show ALL Processes its normal to see Idle system 99% when actual save Photoshop will show 4% then drop to 2% and system kick up to 1%

JJMack
J
jfk00caAuthor
New Participant
June 9, 2014

Update:

Based on JJMack's feedback I spent hours cleaning up my harddrives to free up more scratch disk space and have uninstalled all non-essential programs and now basically have Microsoft Office, Photoshop CS6, Illustrator CS6 and a few other essential left.

That has not helped and once again, an action as simple as Save to Web freezes my computer then takes almost 2 minutes to save the image.

You can see the processor activity from the attached jpg - which is another good example of my problem: saving this image took almost 3 minutes to complete the process:

Re-installing a computer is always a time-consuming headache, because beyond the time you have to get all your preferences set-up again. Also, I'm not sure it is going to fix my problem.

I would really like suggestions for how to fix this.

Thanks, Julie

JJMack
JJMack
Community Expert
June 9, 2014

You should also see from your screen capture of the task manager the its not a RAM problem for only 1/3 of you RAM is in use.  You can also see that what is being done is using hyper threading all of your processors are being used quite hard. Look at the Processes tab during this time sort on CPU see if you can tell where the processors are being used. When you doing the Save for Web and devices Are you creating an Animated GIF or just saving a jpeg or png file.  Saving PNG file on my system used one processor. View screen captures in a new window or tab jive scale screen captures very badly.

Saving a large Animated GIF the same.

JJMack
    JJMack
    JJMack
    Community Expert
    June 6, 2014

    Julie

    You can limit the amount of RAM that Photoshop can use in your Photoshop Preferences but I do not think that is your problem.  As you have observed if Photoshop allocates RAM it does nor give the RAM back till you close Photoshop down. Photoshop manages the resources it allocates.  Keep any resource it allocates for it does not want to repetitively allocate RAM from the OS. It keeps what it allocates and reuses it when ever it need ram so if you open an close and image then open a second image Photoshop does not need to allocate RAM from the OS it has the ram it allocated previously.  If  you open Photoshop then close it. Then open and close it three more times in a row the last three open and close should take about the same amount of time.  Sometimes the very first time can take a bit longer.     On you machine Photoshop should open quite fast.  If it taking a long time use Adobe font test to check that the installed fonts are good.   Also check what you have added to Photoshop large patterns and other things added can lengthen start time.  It is not uncommon for Photoshop to allocate several GB of RAM.  Photoshop can also consume large amounts of scratch disk space.  Windows need free disk space on its boot disk to work well.  When you start having problems start Windows File explorer target the C: drive, right click then click properties check its free space.  I have seen Photoshop use over 100GB of scratch space.   I feel it would be more likely that your disk is being filled with scratch data and is causing windows problems.  Having 16GB of RAM  should be more then is needed in most cases unless you have many other resource hungry applications also open with Photoshop.  

    JJMack
    J
    jfk00caAuthor
    New Participant
    June 6, 2014

    Thanks - that is very helpful, especially your explanation about how PS uses memory. I never even thought to check until I started encountering problems.

    As you suspected my boot drive is pretty full, although less so now that I have uninstalled the rest of the CC programs. Together both that and the partitioned designated for scratch disk space have about 140 Gb. available.

    Since the change was abrupt and pervasive, and my total disk usage hasn't changed much in the past 6 months, I strongly suspect the root of the problem is something else. However, I will try removing more files from the boot drive to see if that will help.

    Thanks! - Julie

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