Photoshop will not save any new work

[Optical_Sound]

Hi there, I had Photoshop CS5 installed on my old computer, but when the hard drive broke, I bought a new computer. I reinstalled the program, but it will not save any new work I do on it. I did not get to deactivate the program from the older computer, so has photoshop been frozen on me? Can someone help me, I have a program

that does nothing but look nice. Thank you.

[Guest]

Hi

Are you getting any kind of error message when you try to save, have you tried resetting PS preferences

To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

To find out if the activation is OK, go to the help menu and if you see Deactivate then you should be OK, you are allowed 2 activations

[Optical_Sound]

Hi there that did not solve my problem, I get a message that states, can not find file, no matter what I call it, even editing an old photo

auggghhhhh

[Guest]

Can you post a screenshot of the exact error, also have you installed this update

Adobe - Photoshop : For Windows : Adobe Photoshop 12.0.4 update for Adobe Photoshop CS5

[Optical_Sound]

Hi there, I uploaded this update, but no such luck. I also can not save a screen shot, but it states, File not found, check the file name and try again. is it possible to do remote access to sort this out?

[Guest]

What location on the PC are you trying to save the file, have you tried saving the file to another location.

Also what OS version do you have, take a look at this thread

"File not found. Check the file name and try again" Error when saving

[Optical_Sound]

Hi there, I tried that, but no go, I have windows 10

[Guest]

Did you try this bit from the post I mentioned

Windows 10 Help Forums

[Optical_Sound]

i tried, but didn't understand it

[Optical_Sound]

I clicked on the link, it says I need to update windows defender, I am doing that now

[Optical_Sound]

I have completed the upload, but the problem persists, sigh

[Guest · Accepted solution]

OK

Try this from the link I posted

Click on the Windows 10 start icon and then click on the settings icon

Then open Update & Security and on the left click on Windows Defender

Then just follow the rest of the screenshots

Next

and finally

[Optical_Sound]

hi there I have started the scan, it says 1 hour, thank you for your patience

[Guest]

Optical_Sound  wrote

hi there I have started the scan, it says 1 hour, thank you for your patience

Why are you running a scan, did you follow the instructions I posted above, can your verify which version of Windows 10 you have.

Click on the Start icon and type winver and hit return you should see something like this

[Optical_Sound]

version 1709

[Guest]

OK so just follow the steps above

[Optical_Sound]

it seems there were some partial installs, and windows keeps trying, but not quite getting there

[Optical_Sound]

Hi there Going through your messages again, I unclicked controlled access, and now the program works as the maker intended, thank you so much, I am sorry I didn't follow the directions properly

[Guest]

No worries glad you got it sorted

If you want to have that enabled you can use option three, which means adding the Photoshop.exe to allow it through the CFA

But that's another days work