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Answered

Photoshop won't open photos from an iphone [2019]

Forum|Forum|6 years ago
October 18, 2019
12 replies
10681 views

Hello! Just wondering if anyone else is having an issue with this. I noticed the file extensions on the photos that won't open are capitalized while others that I CAN open are in lowercase. I didn't think that really mattered but even after changing them I still can't open the iphone images. They're simple JPEGs with the extension ".JPG"

I get the "Could not complete your request because of a program error" warning when I do.

Please help!!!

Windows

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Correct answer WAILI WILLY31003467ws3a

I found the same problem as yours, and I open the .JPGs in Adobe Lightroom, then export as .jpg, everything solved 😄

amalgamsab

Participating Frequently

Hi Daniell, I too found that "Photoshop 2021–2024 = Import Images from Device: iPhone" wouldn’t connect (it had an unlockable lock or was greyed out). Then with advice from this community I found that there’s an Apple app which (was installed with the OS) called ‘Image Capture’—it does the task (that Photoshop once did) perfectly.

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Colleen Cochran

Participant

I had that problem. When I brought photos over to the computer, they were turned into .JPG which wouldn’t open in Photoshop. I needed them to be HEIC format. In my iphone, I hit Settings - Photos - And under TRANSFER TO MAC OR PC, I switched from Automatic to Keep Originals. Problem solved.

W

WAILI WILLY31003467ws3aCorrect answer

Participant

I found the same problem as yours, and I open the .JPGs in Adobe Lightroom, then export as .jpg, everything solved 😄

B

Bowserb46

Participating Frequently

So, if I understand all the replies here, Apple iPhones create offspec JPEGs. The solution is to replace just a simple File Open with at least two other steps, then followed with File Open. It's interesting what we allow Apple to get away with. If this were a Microsoft problem or an Adobe problem, there would be Flames from every quarter. Oh well, at least I know it's not me, and I have company.

N

nathann12941225

Participant

I have same problem with PS 2024 and my new iPhone 15 Pro. Never had this issue with my old iPhone 11. However, some files come over as "HEIC" and those PS will open. But most are just jpg. As mentioned above, i can open in LR and export it, and PS will open it. I can even edit the photo in PS from within LR, no problem.

J

Jose S.

Participant

I had the same problem; the image did not open using Photoshop because of an unknown or invalid JPG marker type. After trying different options, I found out that it worked after I looked at the original photo I took using my iPhone. It had the live option on and I had to turn off the live option in it. Then, I airdropped it to my laptop and it finally opened in Photoshop. I'm using Photoshop 2020 and I noticed the file got bigger than the old live version that did not open. Essentially, the photo has to be without "Live" to open up in photoshop. I hope this helps.

Greg_S.

Community Expert

I can only speak about the experience of users in Photoshop Elements, but as @davescm has suggested, many phone applications do not use conforming jpeg specs. It is usually possible to open these files in an application that accepts these non-conforming files and simply save them. Adobe Photoshop Elements will then accept the file because the file specs have now been conformed. Examples of applications that will do this are the Windows Photos app or the Paint app. I know nothing about Macs so can't give you a suggestion there.

melissab37862352

Participant

YES!! Looking for a solution too.. I have a client who sends me all of their photos this way and it takes me hours to screenshot them in order to use them.. and then quality becomes terrible as well. Adobe should be able to handle this !! I have even tried converting with an online converter and it still won't open them.

davescm

Community Expert

It looks like either:

a. The file is not actually a jpeg. This can be checked looking at the file header with a hex reader - it should start FF D8

or

b. The file does not conform to the jpeg specification. Photoshop is strict in its file parsing and will reject a file that does not conform

or

c. The file is corrupt

Dave

Stephen Marsh

Community Expert

I have seen other reports on the forum that for some reason their default setting to produce .heic files had a .jpg/.jpeg extension, which obviously messes things up.

Y

Yahel12

Participating Frequently

Here's the message that I get (below).

Y

Yahel12

Participating Frequently

I'm having the same problem. That's why I'm here – I was hoping to find a solution.

B

Bowserb46

Participating Frequently

I don't know why, but my up to date iPhone pictures will not open in the latest Photoshop. Indeed, if I just copy from the iPhone to the PC, the files will not open and don't evan have metadata. However, if I select a photo in the iPhone, I can email it to myself, then save the attached photo. The resulting saved jpeg has basic metadata (date and time but no camera or exposure info) and will open.

P

phillippa kl10740117

Participant

I am having the same issue. Upgraded to Ventura andPhotoshop 2022, and photos imported from myIphone 6 will not open. I would appreciate any advice

L

Lisa5C56

Participant

I found that if I haven't used any special features (portrait, etc) I can open my iphone picture just fine with PS 2021. This is a pain because I like the portrait option on the iphone.

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