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Pinch and zoom feature not working in photoshop (PC)

Forum|Forum|7 years ago
May 11, 2018
10 replies
46189 views

Hello, I just bought a brand new 17 inch Alienware laptop. I am unable to use the "Two-Finger Pan and Zoom" feature in Photoshop. This feature should allow me to zoom in and out of a artboard, but instead just scrolls from side to side. I do not believe this is a driver issue because I have tried the same gesture in chrome and it works. Also, I have looked over several support pages about this and they mention turning on the gesture feature in "tools" (which are already selected) and to turn on GPU acceleration (which is also selected). I have the current version of Photoshop CC and all drivers are up to date. I am not using a PC with a touch screen (which comes up in several forums).

Correct answer tom93208

what I found worked was going to the toolbar
EDIT--->PREFERENCES--->TOOLS---> and making sure ZOOM WITH SCROLL WHEEL was turned on along with ANIMATED ZOOM --ZOOM RESIZES WINDOW----ZOOM CLICKED POINT TO CENTER----

To be honest I just have all the Tools options turned on haha

L

Lauren_Hodson9470

Participant

I experienced the same issue!

Under 'tools' you will need to 'enable the zoom wheel.'

I was immediately able to pinch zoom.

God bless!

varxtis

Inspiring

Same issue.

Zbook X2 G4 - Pinch zoom just scrolls horizontal. No problems with other Adobe programs

Trevor.Dennis

Community Expert

Always best to start a new thread with this sort of issue — so many things have changed in the five years since this thread was started. Tell us your Photoshop version? Operating system Version, and describe in as much detail as you can, what your issue is? Screen shots are often helpful.

varxtis

Inspiring

Embarassingly, I had deselected an option in settings that I apparently had already selected earlier. So, It was default, then I enabled the setting (I think scroll wheel) and then disabled it again. The thing, in my defense, that threw me off was that the actual scroll wheel worked the way it should for zoom, and worked the same (properly) even after I corrected my mistake. It was the latest version of 2023. But now its 2024.

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Lindsay27861992a4kc

Participant

I'm using Windows at work and I hav my Mac at home. Not having the pinch to zoom with gestures in Indesign is driving me CRAZY. I have it working in Illustrator and Indesign will not comply.

S

Sarah28326372nu1k

Participant

I am having the exact same issue on my new Dell XPS 15... making me miss my Macbook pro.... Did you ever figure out the problem ? 😕😕 I did all the necessary updates on the computer before using it (which took me 2 days....)

R

Robbert28494059g6f8

Participant

I have a new Dell XPS 15 too with similar problems. On my old Dell Precision it was just working fine. My work around is to use the touchscreen for zooming, panning, etc.

G

Garret25049301ivs2

Participant

Here I am in 2022, trying to solve this problem. I have tried everything in this thread. Nothing works. I will say, however, pinch zoom works perfect in Illustrator. It also work perfectly in photoshop on my other PC (I have a KVM switch between my personal PC and my workstation).

I've also reinstalled wacom tablet drivers, Photoshop, and I've even reverted back to legacy versions of boths PS and wacom drivers. All said and done, I've localized the issue to PS on my workstation. That's the only place it doesn't work.

I'm lost, I used this feature a lot before it suddently stopped working.

R

Red_Fox_PC

Participant

I have the same situation.

TismeSue

Participant

I see someone else already solved this but yeah... just confirming.

Enable 'zoom with scroll wheel' in Tools preferences. 😊

K

KAYNNN

Participant

Hold down Alt botton then pinch to zoom

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Generalxx

Participant

Broo❤️ Thank you! All other options just didn’t fit

T

tom93208Correct answer

Participant

what I found worked was going to the toolbar
EDIT--->PREFERENCES--->TOOLS---> and making sure ZOOM WITH SCROLL WHEEL was turned on along with ANIMATED ZOOM --ZOOM RESIZES WINDOW----ZOOM CLICKED POINT TO CENTER----

To be honest I just have all the Tools options turned on haha

dariondanjou

Participant

i has the same problem, seemingly out of nowhere. enabling ZOOM WIITH SCROLL WHEEL worked for me.

S

sallyo49979794

Participant

Thanks so much dariondanjou and tom93208 - SAVED ME HOURS OF FRUSTRATION

J

joelleb32875583

Participant

Hi,

I recently had this problem where pinch and zoom didn't work and it would only register one finger motion. The triple swipe undo also didn't work. So what I did was take pictures of my personal adjustments (added brushes, layout, etc) then uninstalled the program, including presets. Just redownloaded it and it's back to normal! Hope this helps!