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pressure sensitivity of Wacom tablet not working anymore

Forum|Forum|12 years ago
February 13, 2013
25 replies
300862 views

I have a Wacom Intuos 3 tablet, photoshop CS6 and Windows 7. I have no idea why, but the pressure sensitivity of my tablet won't work anymore. I did a search on google to see if others had had the same problem, on a forum (I can't remember where) I found a solution that seems to have worked for many so I tried that... Roughly, it said to uninstall my wacom driver, unplug the tablet, reboot, install driver, plug in the tablet and reset my preferences in photoshop. I've done this last night and it worked, I was thrilled but it was late, was exhausted, so I turned off my computer and went to bed. When I turned it back on and went in photoshop this morning it didn't work anymore, pressure sensitivity was gone again. I get this little warning in my brush settings when I try to put it on Pen Pressure or tilt or other setting that requires pressure sensitivity, but it doesn't tell me how to fix it. The only way I can get it to work is with the process I mentionned (uninstalling driver, unplugging tablet, rebooting etc...) but I'd need to do this every time I shut down my computer and that's a bit of a pain... I've also tried installing different drivers, the latest one first, when that didn't work I tried older ones to see if it would make a difference to no avail...

Any help would be greatly appreciated! I'm starting to feel a little desperate...

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Correct answer Chris Cox

You obviously didn't read my post thoroughly. This happened right after YOUR product updated. CS6, my tablet, and my driver were working just fine together until the update happened. How do you explain that? That's not a driver or hardware issue. That's either a big mistake on the part of the coders who developed the updates or intended product conflict. And with this happening across the board with all Wacom lines, that can't be coincidence.

I did read your post and found nothing that contradicts my statements. But we've looked into these issues many times - and this sort of problem is due to the driver or hardware.

Yes, if you don't know the code or APIs involved, you might jump to bad conclusions.

But I do know what all is involved (and the fact that the Adobe apps don't share tablet code), and have sat down and debugged these issues more times than I can recall.

Please follow up with Wacom to determine the problem with your drivers or tablet.

M

Miha5FF2

Participant

Hey there, i know this is over 7 years later, but i've encountered the same problem in 2020. After some digging, i found that neither Photoshop, nor Wacom were causing this problem, at least not in 2020. The problem was Windows Ink. I had that disabled with a text file(PSUserConfig) in the Photoshop settings before, and after i deleted them, the file was gone and Windows Ink was enabled again. After i made a new file to disable it again, the issue was gone. Please highlight this message so anyone who stumbles upon this issue and this post in the future can find the solution.

whcressall

Known Participant

Vladimir posted the actual fix on the first page of this post.

With my apologies to him, here is his fix:

"Hello Trevor,

I must say I use cs6 Photoshop and works all perfectly so why not working in Ps cc 2014!?

This is obviously Adobe problem why cause intuos pro working in all app include illustrator cc but pressure only not working in Ps cc and here is problem solution.

So please kindly say yes this is problem and here is solution or in new upgrade please do something.

here is solution:

For such issues with Photoshop CC 2014 you should deselect 'windows ink'.

And now, the next might fix the pen pressure while windows ink is off:

1. Uncheck ‘Use Windows Ink’ in the driver.

2. Create a file that contains instructions to revert to the WinTab functionality.

How to create the file and where to put it:

a. Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

b. Save the file as a plain text file named PSUserConfig.txt .

c. put (copy) the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\

Restart your Photoshop CC, check the pen pressure/ overall performance.

Kind regards,

Vladimir."

This works. I have to search for this solution (it's posted other places to be fair) every time I build a new workstation and plug in my trusty Intuos Tablet. Hope you found this fix already but if not, hope you read this now!

-Cheers

L

lisas29053247

Participant

Well that's all nice, but i got the problem of not having an app section in the wacom tablet properties.

I do have the newest version of my wacom bamboo tablet driver, and i can't find that section at all.

can someone help me find that?

i'm using windows 10 and photoshop CC 2015.5

A

Anonymous

The problem has NOTHING to do with Wacom driver. I'm using old trusty Wacom Graphire I and the pressure sensitivity (with the latest driver) in Photoshop CS6 worked just fine - UNTIL I did the terrible mistake of "updating" to the 13.x version available for CC subscribers - bam! Pressure recognizing gone. So, it's obviously Adobe to blame for screwing this. Please, fix this annoyance!

S

santopurnaaditya

Participant

Sometime I have same trouble like that .... but now is fix ( sorry for my bad engglish ) .... just check system (C:) /programdata and delete some folder (indicated malware) if there are some folders you do not know , please delete the folder .. because some viruses possessed you do not know . even any anti- virus can not detect . so that it interferes with the performance of wacom tablet you. for how a secure deletion , copy the folder name you do not know - > paste to google to find out if a folder is dangerous ... many forums that discuss if the folder is dangerous . because I think wacom and adobe already provide the best for several os . the problem is the virus that infect your computer

examples of folder names that you have to remove

- C / ProgramData / [ 69B6DBD2-8E05-476F - B662 - CF8D235FD499 ]
- btsizadapter.sys

-and etc

Thankyou

etkm

Participant

The problem can be solved by one of these options, don't know which is critical though:

1.Adding Photoshop as an app in the Wacom tablet settings.

2.Making sure the Windows Ink box, under Mapping, is checked and turned on.

If this creates inconsistency with pressure when using brushes in PS; Mess with your double click distance, the "press and hold" setting and windows tablet options.

CyberGolem

Participating Frequently

After installing the latest Wacom Driver (6.3.15-1) my brush sensitivity works, but the lines are strange & unpredictable. Strange enough, the line tapering still worked fine in all my other drawing programs (Manga Studio EX5, Sketchbook Pro 7, FlipBook Pro 6, Painter 13, ArtRage, Quixel Suite 2, ZBrush 4R7, Maya 2016 & Mari 2), so it's obvious that the issue resided uniquely between Photoshop and the new Wacom drivers. Here's what the lines looked like.

... and here's what I tried (in no particular order, but in many combinations of the following) within the Tablet Properties before resorting to reinstalling drivers and those endless reboots:

Adjusted the firmness
Checked & unchecked "Use Windows Ink"
Turned on & off "Tip Double Click Distance"
Uninstalled and reinstalled the Wacom Drivers
Boots & Reboots of OS and Photoshop

All to no avail. The line quality was still strange & unpredictable.

So it was now time to begin kicking around the drivers. After the latest uninstall/reinstall, and on a hunch, I decided to fire up Photoshop BEFORE loading my Wacom preferences. Lo and behold, the tapering was working as hoped. At that point I reloaded the prefs, but the lines were—again—strange and unpredictable. Even when I deleted the prefs from the Wacom Tablet Properties, the problem persisted but it was obvious to me the line quality was even worse now.

Okay, obviously it wasn't either the drivers or Photoshop entirely at fault, but some kind of legacy issue with my old preferences that was jacking the brush sensitivity inside of Photoshop. I went back into the prefs utility and removed ALL the preferences, rebooted my machine and voilà! Sensitivity restored! Drawing lines is consistent and predictable. The following image shows that in spite of being an amazing piece of imaging software, PS has a few shortcoming when drawing lines. It's not great, but it works!!

Okay, so everything is working again. However, it appears I'll have to reconstruct all my prefs from scratch (which completely blows) but at least there's a way for me to get back the functionality of Photoshop's brush sensitivity "per spec". Ultimately I don't know if the problem resides with Adobe, Wacom, Nvidia, Apple (Boot Camp) or even Microsoft—but rather than scream into the wind—it's simply easier to launch whatever software best suits the creative requirements at the moment. In my case, there's at least two really good companies that simply haven't hit that sweet spot "yet".

On a side note it's easy to bash developers, but keep in mind the scope of the feature sets, stability, capabilities & compatibilities .. and you may begin to understand just how amazing it is to create something for mass consumption, let alone at the quality Adobe does so with consistency. Sure there will be hiccups and shortcomings, but overall it's a stellar piece of software. Don't get me wrong, I'm a huge fan of many competing products, but Photoshop still remains my "go-to" imaging software. Is it perfect? No, but it's still a premium tool.

It'd be awesome to one day see Photoshop match the quality of line-weighting available in Manga Studio, but I'd rather see a better Typeface and Font family management tool first ... among other things. Here's a sample of the line quality from Manga Studio. By far the best and most accurate I've ever experienced to date.

BTW, I'm not affiliated with any software company in any capacity. I simply wanted to provide some visual context to my aforementioned opinions.

Anyway, hopefully this helps someone.

CyberGolem

Participating Frequently

BTW, UNPREDICATABLE is now a real owrd!!

B

BigSpruceMoose

Participating Frequently

When the Wacom Tablet Properties is in "mouse mode", I lose pressure sensitivity. Which is a bummer because I need mouse mode to span my tablet across three monitors in a usable way. If I want pressure sensitivity I have to switch the Wacom Tablet Properties back to Pen mode and have weird abxolute mapping that I don't like.

Windows 10, Photoshop CC2015, and an aging Intuos 3 model PTZ-930

M

MrDistractible

Participant

Art Tips - Wacom Pen and Tablet Fixes for Windows 10 - YouTube

Here it is The fix! Works like a charm. The guilty part was Windows 10 touch options.

A

Anonymous

I'm using Windows 7, my tablet is Wacom Intuos Manga and I mainly used CS6. I frequently encounter this problem whenever I restarted my laptop. What I did to fix this:

1- Open Windows Service

2- Restart 'Tablet PC Input Service' and 'Wacom Professional Service'

3- Restart Photoshop

And it restored the pen sensitivity in Photoshop, this is not permanent fix as I have to do this every time the problem occurs but I hope it helps someone

A

Anonymous

Firstly i Fix this issue out by: For Windows

Make sure you have the latest drivers for your Wacom model before you do this!

Drivers | Wacom

1: Close and reopen Photoshop.

2: While Photoshop is open, go to your Wacom tablet properties. ( by clicking on it in your notification area of your task-bar desktop.)

3: Then delete the current Photoshop application if you had added and add it back in by clicking on the "+" on the left of the interface in the row "application".

Now go back to Photoshop and try your pen pressure, make sure you choose (bush>Shape dynamics>Control > Pen pressure

pete collins

Participant

I am running Mac OS, and I updated everything and tried several other fixes, but the one that worked for me is by clearing the preferences by holding cmd + opt + cntrl + shift when you open Illustrator. I did that and now I have all of the options available. Hope that helps

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