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Participant
February 13, 2013
Answered

pressure sensitivity of Wacom tablet not working anymore

  • February 13, 2013
  • 25 replies
  • 300862 views

I have a Wacom Intuos 3 tablet, photoshop CS6 and Windows 7.  I have no idea why, but the pressure sensitivity of my tablet won't work anymore.  I did a search on google to see if others had had the same problem, on a forum (I can't remember where) I found a solution that seems to have worked for many so I tried that...  Roughly, it said to uninstall my wacom driver, unplug the tablet, reboot, install driver, plug in the tablet and reset my preferences in photoshop.  I've done this last night and it worked, I was thrilled but it was late, was exhausted, so I turned off my computer and went to bed.  When I turned it back on and went in photoshop this morning it didn't work anymore, pressure sensitivity was gone again.  I get this little warning in my brush settings when I try to put it on Pen Pressure or tilt or other setting that requires pressure sensitivity, but it doesn't tell me how to fix it.  The only way I can get it to work is with the process I mentionned (uninstalling driver, unplugging tablet, rebooting etc...) but I'd need to do this every time I shut down my computer and that's a bit of a pain...  I've also tried installing different drivers, the latest one first, when that didn't work I tried older ones to see if it would make a difference to no avail...

Any help would be greatly appreciated!  I'm starting to feel a little desperate...

This topic has been closed for replies.
Correct answer Chris Cox

You obviously didn't read my post thoroughly. This happened right after YOUR product updated. CS6, my tablet, and my driver were working just fine together until the update happened. How do you explain that? That's not a driver or hardware issue. That's either a big mistake on the part of the coders who developed the updates or intended product conflict. And with this happening across the board with all Wacom lines, that can't be coincidence.


I did read your post and found nothing that contradicts my statements.  But we've looked into these issues many times - and this sort of problem is due to the driver or hardware.

Yes, if you don't know the code or APIs involved, you might jump to bad conclusions.

But I do know what all is involved (and the fact that the Adobe apps don't share tablet code), and have sat down and debugged these issues more times than I can recall.

Please follow up with Wacom to determine the problem with your drivers or tablet.

25 replies

Participant
June 26, 2014

I am having the same issue; I was attempting to open the preferences window in CS4, and it froze. I had to ctrl+alt+del to get my computer un-frozen. I reopened the program, tried to open Preference, same result.

I searched around on forums and one suggested the way to fix this crash bug was to hold ctrl+alt+shift while booting the program to clear out the preferences. It did that, which fixed the crashing issue, but got rid of the pressure sensitivity in both the regular and blob brushes. I followed other posts on these forums about checking that pressure sensitivity was enabled in brush preferences, reinstalled the latest drivers from wacom (from April 2014), rebooted both the system and Ai, checked the Human Interface devices under device manager, but nothing helped. Instead, I find this error screen popping up every time I boot up:

I searched the entire machine, and can't even FIND WacomDesktopCenter.exe, let alone update the framework.

I'm running Windows 7, CS4, and using a Wacom Cintiq 24HD.

Any help would be greatly appreciated, as I'm on a time crunch for a client.

thisvivian
Participant
June 26, 2014

Thanks so much for your help~!

July 5, 2013

I had a similar problem and I was going insane.  For me though I was using Adobe Elements 11 and was using Intuos 3.  Additionally when I clicked Wacom Tablet Properties it said "THE TABLET DRIVER WAS NOT FOUND".  I tried reinstalling the driver and it seemed to work until I restarted and then I was back at square one.

I then stumbled across this link: http://zeico.tumblr.com/post/39457145207/wacom-tablet-driver-not-found-what-do

It basically instructs you to search for services in the search bar, click it, click Wacom Professional Service, restart this service, and viola the world can go back into motion.

I hope this solves your problem like it did mine.

Participant
November 17, 2013

When I moved to Windows 8, my old Intuos 2 lost it's pressure sensitive support too.  I tried various versions of drivers and nothing worked.  Then I discovered by accident that if I had the driver properties window open everything works fine.  As soon as I close the properties window, all tools revert to full pressure.  Now, I have a shortcut to control-panel Wacom-Tablet-Properties on my desktop.

Note, I don't use photoshop (too expensive!), I use LightRoom and Corel PaintShop Pro (I can hear the hissing from here), but it wouldn't surprise me if the same solution works for PS.

Hope this helps.

Participant
June 11, 2013

I was having this problem for a while, but then I read through this : http://www.digitaltutors.com/forum/showthread.php?34648-Pen-pressure-sensitivity-not-working-in-photoshop  which said that the problem is caused when you open photoshop with a mouse and then switch to tablet. I closed photoshop and repoened it using the pen, and it worked for me, so I thought I would share that.

Penzcrazy
Participant
July 19, 2014

What worked perfectly for me.  I had uninstalled my drivers etc like others had suggested.  The sensitivity was working in Corel Painter 12, but not in Photoshop Elements 9.  I tried opening PS9 with the tablet and pen instead of the mouse and the sensitivity worked like a charm.

Participant
September 21, 2015

Me too!!! SO RELIEVED!! I had tried everything... uninstalling.. reinstalling, turning off tablet pen service in Services, messing with the pressure controls in Photoshop did nothing... just that little darned yellow pyramid telling me no. Then I found this thread and saw the comment about opening Photoshop up with the pen and pad instead of the mouse...

this fixed it for me!

Participant
May 7, 2013

First of all, I want to throw it out there that I'm a long time illustration and production art professional who has been using Photoshop since version 1. I've used it on Macs and Windows machines. I've used Adobe suite for more than just PS, though. In my various professional guises, I've also used it for graphic design, book layouts, full production animation, video editing, web design, and a many other things. I am an all-round user.

----

I'm having pretty much the same problems as LucieG45 and Thunderpot, and the pattern of when it started is pretty annoying by its implications. Like them, I have an Inuos3 Wacom pen tablet. Other than that, I have the full Adobe Creative Suite 6, running in Windows 7 64-bit, on a really damned nice machine that's barely a month old (brand new i7 processor, wonderful high-end ASUS motherboard, full compliment of RAM, etc.). For a while after my fresh intallation of Adobe CS6, pen pressure, tilt, and all of those other wonderful brush effects were working just fine in Photoshop (with the latest Wacom driver from March 18, 2013). Then, last night at about 1am, Adobe asked to install a bunch of updates on to the entire CS6 line. So, I decided to take a break from my work, and let it update.

Upon coming back to my computer and reopening the PS file I was working on, I discovered that pressure, tilt, etc. no longer worked with my tablet. I thought for sure that it was something that restarting my PC would fix. That didn't work, so after searching over many forums, I tried the following:

1) Completely uninstall the most current Wacom drivers, restart, reinstall, plug in (as per the advice on Wacom's forums).

2) Repeat first solution after disabling Windows TebletPC Service.

3) Play with specific settings in the brush sub-menus in the vain hope that somehow PS would "wake up" to my Wacom tablet.

4) Repeatedly uninstall, restart, and reinstall *older* versions of the Wacom drivers.

None of that worked. None of it.

And you know what? Pen pressure doesn't work with Flash, either. It did before the update last night. Basically, since last night's update, I have this wonderful suite of software that has a whole mess of features that are specifically designed to take advantage of the specific pen tablet technology that Wacom supplies, that suddenly became disabled after the latest Adobe updates.

Some additional things that my searches in other forums revealed, is that this seems to be a universal problem with all Wacom products (Itnuos, Bamboo, Cintiq)  and all versions of Adobe Creative Suite since CS3. Further, it seems that every time there is a fix that is found, the next version of Adobe's updates or the next iteration of Creative Suite undoes the fixes. Even further still, this horrible trend seems to be indipendant of operating system, as I've seen Mac OS and Windows users alike become maddeningly frustrated over this (especially with Cintiqs, it seems).

This all seems pretty antithetical to any notion of customer satisfaction, especially as Wacom and Adobe dominate each of their respective markets, and as such, should make it a cooperative mandate on both of their parts to ensure their products work smoothly in concert. One would surmise that if one is to pay $2,600 for a high-end piece of software, then that piece of software should be readily and joyously compatible with the most popular brand of associated periphreal tools (id est, Wacom tablets). As it stands, I just spent $2.6k to update my software from CS3 to CS6, only to see my pen tabelt reduced to a glorified mouse.

No nuance. No purposed functionality.

I wish I'd known this before I'd updated my product. I'd have stuck with CS3 and my old machine. I'm very angry.

Chris Cox
Legend
May 7, 2013

You're talking about driver or hardware problems.

Please contact Wacom support and work with them to determine the problems with your tablet.

Inspiring
January 7, 2014

We work with Wacom quite a bit. But every single time we chase down these reports, it turns out to be an issue with the wacom driver, or the tablet hardware. And most of the time it isn't reproducible on a clean system, but something specific to the user's machine that is messing up the drivers.

Photoshop will show the pressure capabilities if the tablet and it's driver are driving the pressure APIs correctly.

For some reason, your tablet driver is not identifying the tablet capabilities correctly.


Thanks Chris,

Well I've tried it on a brand new (clean) windows 7 x64 build.

I've tried it on various other builds too.

Same strange issue ever since CS6... just haven't wanted to use my tablet regularly again until recently so now I'm interested in finding a solution without having to buy new hardware.

The only difference in Wacom's end is the drivers (since CS6 I lost my install DVD so I use the new drivers from Wacom's website for the product line I'm using).. my hardware more than likely isn't bad.

So since you alluding to dealing with issues like this before,

what exactly did you find was messing with the drivers on previous support sessions?

Chris Cox
Legend
February 13, 2013

Contact Wacom and have them help you troubleshoot your tablet and driver.

Could be a bad connection in the tablet, a bad pen, or problems in the driver software.

LucieG45Author
Participant
February 13, 2013

Thanks Chris, I just did that, send them a message, hope to hear from them soon... 

Participating Frequently
February 15, 2013

I just built a new computer yesterday running Windows 8, and Photoshop CS6. I also have a wacom Intuos 3. I installed the new Wacom driver (Released on the 13th of February). Photoshop does not respond at all to the pen. The tablet and pen are working within Windows. I was also pretty tired at that point, so didn't have time to spend looking for an answer last night. Has anyone made contact with Wacom regarding this?