Participant

Answered

Print Dialog Boxes Slow to Open

Forum|Forum|8 years ago
November 14, 2017
16 replies
34460 views

Am running CS6 on a Win10 64bit machine. Recently the print dialog bxes in PS are extremely slow to open. I have 3 Epson printers (7890, P800, & XP-640). All have latest drivers, software & firmware. I have no problem printing via QImage; only PS. Checking I note that this is a fairly common issue. I have tried the following without success:

1. Changing default printer.

2. Deleting .aud fille (Program Data/Epson/Printer) It was only 6KB in size)

3. Could not find Net Driver HPZ12 service to delete

Printers are not on a network.

Any ideas?

--Alan

print dialog box issues

This topic has been closed for replies.

Correct answer frawer

I had the same problem with a clients computer. Updating the AMD Driver to 18.Q3 solved the problem.

Windows 10, i7 8700k, WX 5100, CC 2018.

Seems they found the issue...

marchmountain

Participant

This issue has plagued me for years. I’ve searched countless forums for answers and nothing ever helped. I resorted to reformatting the computer and starting fresh multiple times, but after 6-12 months the issue seems to pop up again. I FINALLY found a solution that solved this for me, and hopefully this can help someone else.
I was able to narrow the issue down to one particular printer (we are a print shop and we have several.) This printer was the default in Windows. If I opened the drop down menu in a print dialog to select a printer, I could select any others with ease. But if I tried to go back to the default printer, the dialog box would hang for ten seconds.
Apparently this all hinges on the driver. It’s not enough to just update the driver or select a different driver, you have to remove and reinstall the driver. Not the printer, the driver. Go to the Printers and Devices from the control panel (not Settings in Windows 10.) Right click the offending printer, and select “printer properties.” On the advanced tab, choose a different driver from the drop down menu. It doesn’t matter which one, just not the one you are deleting. Windows won’t allow you to delete the driver if the printer still uses it. Apply the change and exit properties. Next, single click on the printer so it’s selected and then click “Print Server Properties” on the bar along the top of the window. Go to the drivers tab, select the offending driver, and then click remove. I don’t know if it makes a difference but I chose to remove driver and driver packages for the sake of being thorough. After doing this, go back to the printer properties of the printer in question and install a new driver. That’s it. My nearly decade long problem went away completely.

bubbie0648

Inspiring

I am using Windows 10 x64 with a NVidia GeForce GTX 1060Ti Graphics Card and Photoshop 2021, Photoshop CS6, and Photoshop Elements 2019. I print larger size (12 x 18-inch) photos mainly with my Epson SureColor P-800 printer, and smaller photos with the Canon Pixma MX922 Printer. The Print Dialog Box is slow to open and configure settings in both Photoshop 2021 and Photoshop Elements 2021, but not in Photoshop CS6 32-bit or 64-bit. I also use Adobe Acrobat 2020 Pro, and I have no problem printing to my Canon Pixma MX922 printer. I decided to copy the Performance Settings that I have for Photoshop CS6 64-bit to see if that would fix the Pinrt Dialog Box problem in Photoshop 2021. It didn't help. I don't remember having this problem with Photoshop 2020. In Photoshop 2021's Performance Settings, I can't change the Drawing mode for the Graphics Processor in Photoshop 2021, but can do it for Photoshop CS6, whose Print Dialog runs effortlessly. I've tried unininstalling and reinstalling Photoshop 2021, upgraded the NVidia driver, later deleted the Video Adapter in Device Manager, and tried to let Windows install the video adapter on its own. Windows 10 quickly found the NVidia Graphics card and when I tried to updte the driver, it found I had the latest version. I've rebooted my PC. I also did not have a Print problem with Photoshop Ellements 2019. My Epson SureColor P800 and Canon Pixma MX922 are running wirelessly on my Home Network.. Today, I had an additional problem with the Epson printer because it hadn't been used in several months, because my Photography classes are on Zoom due to the Pandemic, so there's no need to print anything in Photoshop 2021. I had to redo the Network Settings, and it took forever afterward for the Print Dialog Box to open, to pick the Epson printer and change the print settings, because I'd wanted to print a 12 x 18-inch photo on 13 x19 - inch photo paper.. I also had to print a small image,and decided to use the Canon printer. Same problem with the Print Dialog Box and the Print Settinsg.sI tried to print a test page from the latter printer (Canon), and it printed quickly, effortlessly. I installed the latest printer drivers for the Canon Pixma MX922 printer, then when I saw it didn't print better in Photoshop 2021, I uninstalled it, and then reinstalled it with the latest drivers. I'm going to check tomorrow, if there's a USB port left on the back of my PC. If so, I will set up the Canon printer as USB.The only reason I don't want to revert to Photoshop 2020 is due to the sky replacement feature now available.

bubbie0648

Inspiring

I partially solved the problem, at least in Photoshop 2021. Haven't tried it out in Photoshop Elements 2021. I decided to connect both my printers via USB, insteaed of keeping them as Network Printers. I was tired of losing the Passcode if the power went out or I hadn't used the Epson photo printer in a couple of weeks, since my Photo Classes are now on Zoom. I made sure I had the most current drivers. I uninstalled the printers via Devices & Printers. I also checked Device Manager to see if there were any duplicate listing there. I deleted the Network ports. I rebooted the PC, and then reinstalled the printer drivers for my Epson SureColor P800 photo printer, and for my Canon Pixma MX922 Printer/Scanner, designating them as being connnected via USB. I made a test print. I made sure I could share both printers on our home Network. I checked in Device Manager to see if Windows could update both printers with a better printer driver. A message came up telling me I had the correct driver for each. I'd previously updated my NVidia Driver in the last posting. I did it thru the NVidia GeForce Experience. I also had Windows 10 check if I needed to update anything else.

I still find the Print Dialog Box slower with Photoshop 2021, faster with Photoshop CS6, but it doesn't seem to crash as before. When I go to print a photo, I first make sure I choose all the settings I need immediately within the Photoshop 2021 Print Dialog Box, including that I want Photoshop to manage the Colors, and use Black Point Compensation, and choose the name of the Red River Catalog Photo Paper from the Dropdown box, then click on the Properties button to choose additional Epson printer settings. It takes 5-10 seconds for the Epson's Properties box to open up, so that I can choose the paper size, usually 13 x 19-inches or sometimes 11 x14-inches and the number of copies. Since I'm using Red River Catalog Paper with the Epson printer, I have to change the type of photo paper to what I've previously putchased, usually the Luster Setting. I choose the Quality Setting (not Custom Quality Settring) and Print Preview. I click on OK. Another 5-10 seconds go by and I see how my image looks in the Print Preview Dialog Box. I click on OK, and then the printer starts printing.The colors are saturated and beautiful.

ukrambler

Participant

I have the same problem but I am not using a graphics card, just an inbuilt Intel Hd Graphics Driver for Windows (15.33) version 5069. On Windows 10 version 1803 build 10.0.17134. When I try to print it takes minutes rather than seconds! Anyone have any ideas please?

frawerCorrect answer

Participant

I had the same problem with a clients computer. Updating the AMD Driver to 18.Q3 solved the problem.

Windows 10, i7 8700k, WX 5100, CC 2018.

Seems they found the issue...

CVWCenterville

Participant

I was having 25+ second delay times when printing to an Epson P800 from Photoshop CC and also from Adobe InDesign. I replaced my AMD W5000 with an nVidia Quadro P2000 and that dropped the delay to around 4 seconds in each program. I then used the AMD Clean Uninstall Utility and that dropped the delay to less than 1 second. Even though I had uninstalled all AMD software visible from settings, the utility found lots more to remove. You can find the utility here: https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

davescm

Community Expert

Same experience here - replaced the AMD card with NVidia and normal printing was restored

Dave

Chasa:Imago

Participating Frequently

[update]:

Photoshop CC 2018: Print dialog extremely slow to open/does not respond | Photoshop Family Customer Community

paul-7

Participant

Same problem here. New install of Photoshop Elements 2018,

Windows 7 fully up to date.

Graphics card ASUS EAH5450.

Printer: HP Photosmart C4700 series.

Not having any other issues with my PC. Come on Adobe. where are you.

Chasa:Imago

Participating Frequently

As it is very clear that this issue is persistent and really present in the latest PS CC versions; does anyone knows if Adobe and/or in cooperation with Microsoft/nvidia/AMD is going to solve this issue?!?

vulpes-ag-au

Participant

I have the same issue as described here (although my printer is a Canon MG7160: this would seem to exclude printer driver issues from the problem).

I recently did a clean install of Windows 10 Home Edition 64-bit.

I do have 5 monitors:

3 on the Intel CPU integrated graphics (HD4600)

1 USB 3 to HDMI adapter

1 iPad attached to USB 3 running Duet

I suspect that graphics software might be an issue (although I can't imagine how/why that should have any impact on print performance...)

Chasa:Imago

Participating Frequently

Good to hear that there are users with the same issues (or rather not good).

I don't think it has anything to do with GPU drivers. I've seen this issue with nvidia and amd (I'm using a R9 270x). But even so, with or without GPU acceleration on/off in PS CC 2018; the print problem is always there.

I'm using Win10 Pro 64-bit with all the latest updates [Version 10.0.16299.309]. Even switching off/on things like antivirus and/or firewall does not make any differences. Also restarting the print spooler doesn't matter. Changing default printer doesn't matter.

davescm

Community Expert

I think there are enough of us experiencing this to indicate that there is a problem, so I've raised a problem/bug report below. If you could add your own comments and system details it would help the developers to help us:

print dialogue slow on Windows 10 | Photoshop Family Customer Community

Dave

The Big Dog Skiier

Participating Frequently

I am running Photoshop 19.1.1 and I just started having the problem with my Epson R3000 printer. I removed and reinstalled the printer but that has not helped. I also have a HP 4385 (old printer) and it is ok with Photoshop. Please Adobe figure this out. 20-30 seconds delay to open Epson dialog and 30-60 second delays to change anything in it's dialog window.

I sure hope Adobe figures this out soon.

Chasa:Imago

Participating Frequently

I'm using the latest PS CC 2018 and the most up-to-date Win10.

Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083 x64

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?

Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.

BUT, as soon as you click on File/Print, the havoc starts!

The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding" After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.

Done so far to check/verify:

-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.

So it's a specific PS CC 2018 + Print only issue!

-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.

No luck, problem with print dialog from PS CC 2018 is back immediately.

Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.

Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

Swim in the Gray

Participant

It's now end of March 2018 and much like you I'm still experiencing massive slow down when trying to print. Not only does everything slow down ultimately becoming unresponsive, but I can't even get it to print to my Epson Stylus Pro 4900. No other problems printing in AI so if it's not PS and it's Windows 10, I don't understand how it can be so.

Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083 x64

Number of Launches: 12

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: AMD CPU Family:15, Model:1, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 4

Logical processor count: 8

Processor speed: 3592 MHz

Built-in memory: 16342 MB

Free memory: 5625 MB

Memory available to Photoshop: 14437 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=3072

glgpu[0].GLName="AMD Radeon HD 7900 Series"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="23.20.15025.1004"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon HD 7900 Series"

glgpu[0].GLRendererID=26522

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\c0324524.inf_amd64_0d186b68c5ea1772\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0324524.inf_amd64_0d186b68c5ea1772\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0324524.inf_amd64_0d186b68c5ea1772\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0324524.inf_amd64_0d186b68c5ea1772\amdxc64.dll"

glgpu[0].GLDriverDate="20180219000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[160]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.1 AMD-APP (2527.8)"

clgpu[0].CLDeviceVersion="1.2 AMD-APP (2527.8)"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=3072

clgpu[0].CLName="Tahiti"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="2527.8"

clgpu[0].CLBandwidth=1.89185e+11

clgpu[0].CLCompute=1510.62

License Type: Subscription

Serial number: 94070491583484602911

GUIDBucket:

Application folder: D:\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\danra\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 118.7G, 83.8G free

D:\, 3.64T, 2.99T free

Required Plug-ins folder: D:\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: D:\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

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