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Print Presets Won't Save on Mac in Photoshop or Lightroom

Community Beginner ,
Apr 07, 2023 Apr 07, 2023

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I have been having this problem for a few months. I am using Mac OS Ventura 13.2.1 and Photoshop 2023 or Lightroom Classic. I have long used presets but now, after I save one, when I come back to it the next time, the saved preset does not retain any of the settings. I tried uninstalling Photoshop 2023, rebooting, then re-install Photoshop 2023. The presets still don't retain settings.

 

I've also tried deleting my P5000 printer from the system settings, and then re-installing my Epson driver. Again, doesn't fix the problem.

 

I also tried printing from Safari and made a preset in Safari and this one does work as it is supposed to. If I then switch back to Photoshop, the preset created while in Safari works properly in Photoshop. I tried one more time to create a preset while in Photoshop, but it still will not work.

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correct answers 1 Correct answer

Adobe Employee , Apr 10, 2023 Apr 10, 2023

Hi @evanNow hold the space bar down when going to File/Print - that will reset just the print dialog box instead of the entire program, does this solve the issue?

 

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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Hi @evanNow Go to Apple System Settings/Security and Privacy/Full Disk Access and making sure PS and LR listed and active. Quit and relaunch the app and try again.

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Community Beginner ,
Apr 07, 2023 Apr 07, 2023

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Both are listed and active already.

Screenshot 2023-04-07 at 4.58.51 PM.png

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Adobe Employee ,
Apr 10, 2023 Apr 10, 2023

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Hi @evanNow hold the space bar down when going to File/Print - that will reset just the print dialog box instead of the entire program, does this solve the issue?

 

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Hi Cory,

It worked!!!! 

I had been struggling with the exactly same issue as evanNow has but with different printers (9900 and  P9570) until I saw these conversations.

Your suggestion just blew away my stress and fraustration.

I really appreciate it.

Hope and believe it helps a lot to others having the same issues.

You saved my day!

👍

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New Here ,
Nov 11, 2023 Nov 11, 2023

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This does not work with Sonoma. It causes the image to blow up to an outrageous size like 35"x35". I can save a preset but the preset will not work. It will remember the last setting. I have several printers I use, and it will remember all of the last used settings for each of the printers. I am using Intel processor on a Macbook Pro. My Photoshop is 2023 with all up to date through Creative Cloud. Really frustrating, needless to say. Any suggestions?

 

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Explorer ,
Nov 11, 2023 Nov 11, 2023

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Try not saving a preset. 

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Contributor ,
Dec 30, 2023 Dec 30, 2023

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When I hold the spacebar in Lightroom, I get a stream of error blips that sounds like a machine gun. If I select "Print" while doing that, it just starts printing the image. Should resetting the print dialog box offer any confirmation or show that the dialog box has been "reset"?

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New Here ,
Jan 04, 2024 Jan 04, 2024

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Yes, THIS solved my issue of the actual print size in printing from Photoshop to my Epson 7570 Printer to print the wrong size: 1/4" - 1/2" too LARGE or Small...

quote

Hi @evanNow hold the space bar down when going to File/Print - that will reset just the print dialog box instead of the entire program, does this solve the issue?

 


By @CoryShubert


Myproblem as of  Late September to November 2023 was that the physical size of the print from Photoshop to the Epson Surecolor P7570 Printer was suddenly not to the file's spec.

 

An 18x24" (21"x27" with Margins) Print would print like too big. the 18x24" image would print like 18-1/4" x 24-3/16", or too small. The telling sign was that It wasnt just the length of the 24", it was the 18" Width, that had nothing to do with paper thickness.

 

The 18" width of the print (as the print head would go across the roll) was wider than the files 18" Specified Dimension. I tried everything from making sure the print was set at 100%. I tried Updating the OS, the Firmware, the Driver, adjusting the paper thickness - all to no avail..................... 

 

It was this here forum post with some " cryptic" space bar press recomendation, that was hard to do BTW, to reset Photoshop's Print Preferences that I only found by googling my issue for the 19th time, that seemingly and hopefully fixed my issue. 

 

As a Photoshop user since Photoshop 1.0 from way back in 1990, I find this problem and it's solution (or lack of) by Adobe to be BS. The problem should had been a "known issue" and some kind of SOMETHING from Adobe would had fixed it automatically with all those updates, verifications, and whatever. I have wasted my time, ink, paper and and and and my customer's happiness on this. I know these computers, and Mac OS updatings are conplex, But NO.... this should be solved automatically by Adobe..

 

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Contributor ,
Jan 04, 2024 Jan 04, 2024

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 How did you resolve the “space bar” issue for resetting the print dialog? 

 

Thanks!

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LEGEND ,
Apr 10, 2023 Apr 10, 2023

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This is (mostly) a Ventura bug and has been an issue from day one with presets (at least Epson), especially the ColorSync settings used differently in Adobe products than most others (to gray out the radio button with Application Manages Color). Sometimes it works; sometimes, it doesn't. Apple should be aware of this. 

FWIW, in Lightroom Classic, you never want to use any such presets; the template stores all this for you. With Ventura, you still need to double-check everything is set correctly before hitting "Print"! 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Contributor ,
Dec 30, 2023 Dec 30, 2023

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When you say "in Lightroom Classic, you never want to use any such presets; the template stores all this for you," how do you get things like Media Type, Output Resolution and checking High Speed (items in Print Settings) into the Lightroom template? 

 

In the Print dialog, the Presets pop-up menu has to have something selected. Do you select "Default Settings"? Will the Lightroom template override the default settings?

 

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Explorer ,
Mar 26, 2023 Mar 26, 2023

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Mac OS 13.2.1, Photoshop 24.3.0, Epson P7570

The printer presets no longer function, nor save.  When specifying printer options, the driver defaults to the same standard (or default) presets.  It will print properly when overridden, but when saving to either the Job or Custom options, nothing is saved, thus requiring manual specification on every job.

Thank you.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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HI @dllevy try holding the space bar when going to File/Print to reset the printer settings.

Also check for updated drivers that are Ventura compatible.

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Explorer ,
Mar 27, 2023 Mar 27, 2023

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Thank you, I’ve already done both.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Hi @dllevy are you on an M1/M2 Mac? If so try running PS in Rosetta mode to see if the drivers are not compatible.

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Explorer ,
Mar 27, 2023 Mar 27, 2023

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Intel. BTW, I’ve been using Photoshop for many years, and have used these presets without any trouble with multiple paper types, and never any problem at all. So something has changed. Thank you!

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi @dllevy sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

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Explorer ,
Mar 27, 2023 Mar 27, 2023

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Thank you! I am leaving on a trip for two weeks so won’t be near computer. Will try this when I get back. Appreciate your help. D.

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Explorer ,
Apr 10, 2023 Apr 10, 2023

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Thanks, now back, and did what you suggested.  Still doesn't save printer settings. 

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Adobe Employee ,
Apr 10, 2023 Apr 10, 2023

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Thank you for the update @dllevy 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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Explorer ,
Apr 10, 2023 Apr 10, 2023

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Adobe Photoshop Version: 24.3.0 20230316.r.376 37b4b38 x64 Number of Launches: 7 Operating System: Mac OS 13.2.1 System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 10 Logical processor count: 20 Processor speed: 3600 MHz Built-in memory: 131072 MB Free memory: 84544 MB Memory available to Photoshop: 123746 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.23.1 SAM SDK Version: 3.6.4 ACP.local Status: - SDK Version: 3.0.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.4.0.12 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
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All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.3 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.3 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.3 © 2003-2023 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.5.0.61 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.5.0/" CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0 Loaded at: 115 ms - launch time impact: 18 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 3344 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.9.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 116 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 116 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder" Loaded at: 3050 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Adjustments Panels (Prepared) 1.12.2.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.21.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder" Loaded at: 3345 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 3.6.6.0 - from the file "Required Folder" Loaded at: 3345 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 3010 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 3010 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.2.1.4 - from the file "Required Folder" Loaded at: 3345 ms - launch time impact: 12 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 37 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/manager.html” Installed TWAIN devices: NONE

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Adobe Employee ,
Apr 10, 2023 Apr 10, 2023

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Thank you for the updated info.  Are you able to create a new printer preference and save it and recall it? 

Curious if you roll back a version of Ps and if this issue persists?

 

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

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Explorer ,
Apr 10, 2023 Apr 10, 2023

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Thanks, Cory. Definitely can't create new and recall...I deleted them all in frustration and re-created...no recall, just back to default settings.

 

I have to go to work, so will try to work on your version roll back later in the week.  Thanks for your help...D.

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Explorer ,
Apr 14, 2023 Apr 14, 2023

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Cory, are you ready for this?  I really didn't want to reverse the PS app as you suggested, so I just decided to print directly from LR Classic.  Guess what...the EXACT SAME  issue!  None of the printer presets hold any recollection at all, and they are reset to the same defaults that I saw in PS....???  Thank you!   David

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