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Print problems after update to Mac OS Big Sur 11.6.2

Forum|Forum|4 years ago
December 16, 2021
22 replies
20346 views

After the latest update from Mac OS Big Sur to version 11.6.2, I encounter a strange printing problem when sending an image from Photoshop to the Epson PSC 700 printer. If I select "Photoshop manages colours", the printer dialogue box won't open and the file won't print. If I select Printer manages colours the file will print, but the colours are off.

I've already uninstalled and deleted all printer stuff and installed the driver again and made sure not ot select the airprint version. I've also installed Photoshop again and did a reset of the preferences. Nothing solved the problem. I wonder if anyone else has experienced this weird problem and found a solution.

I would be very grateful.

Thanks in advance!

macOS

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Correct answer daniell19215538

Good news, after the update to Big Sur 11.6.5 the issue is finally resolved (hope it will not come back at the next update).

After the update to 11..6.5, I delete my Epson 3880 from the printer list and re-install the printer driver then add the printer in the printer list again. All the profile come back like before in Lightromm and photoshop.

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NB, colourmanagement

Community Expert

"Files do print with in the "Photoshop manages colours" mode, when I choose one of the standard colour profiles that come with Adobe, but they won't print with the specific EPSON and Hahnemühle ICC profiles."

that is SO strange, please keep us informed if/when you get a fix?

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

A

Anne_49BBAuthor

Participating Frequently

Thank you so much! There's lot's of information on Neil Barstow's website. My printer worked fine though before the last upgrade of Big Sur and now colourmanagement doesn't work any more and when I print without colourmanagement colour images can turn out quite strange.

B.t.w. You mentioned a blue reply button at the top of the page, but I don't see one.

NB, colourmanagement

Community Expert

Hi Anne,

I'm pleased you like my website info

that blue button is at the base of the first message:

see below

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

Kevin Stohlmeyer

Community Expert

Try this - hold the space bar when you open the print dialog box to reset the preferences for printing.

A

Anne_49BBAuthor

Participating Frequently

Thank you so much, Kevin! I tried that solution, but it didn't solve the problem. I guess I've got a little closer to the possible problem though. Files do print with in the "Photoshop manages colours" mode, when I choose one of the standard colour profiles that come with Adobe, but they won't print with the specific EPSON and Hahnemühle ICC profiles.

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