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jessica eve
Known Participant
May 20, 2019
Question

Printing problems: File spools and disappears

  • May 20, 2019
  • 2 replies
  • 3502 views

I am printing from a Mac (Mojave) to an Epson printer. My PS files spool (slowly) and then disappear.

I am able to print from other applications (Word and Preview) so it is not the printer that is the issue.

Thanks for your help.

This topic has been closed for replies.

2 replies

P
Paul-ny
Known Participant
January 10, 2022

This is basically the same thing that started happening to me (I posted the problem in a new thread before I saw this), except that if I connect my Epson printer,which usually uses WiFi, by USB, it does get recognized by my Mac (Big Sur), and the same problem happens. It also happens when I log in as a new, clean user.

 

I just discovered that when my color management setting is "Let printer manage colors" the problem doesn't occur, it's only when Photoshop manages colors.

 

My laptop HD is pretty full; could that cause this problem?

Sahil.Chawla
Community Manager
Sahil.ChawlaCommunity Manager
Community Manager
May 20, 2019

Hi Jessica,

That shouldn't be happening, let's make it right!

As the file spools and then disappear, could you please let us know the exact version of Photoshop you're working on?

  • Did this issue start happening after a software update?
  • Have you tried updating the printer drivers and see if that helps?

Could you please try pressing and holding the Space key on the keyboard when you hit File > Print in Photoshop and let us know how it goes?


If that does not help then try resetting the preferences of Photoshop and let us know if it helps. Preferences in Photoshop

Note: Before resetting the preferences, please make sure that you back up the custom presets, actions, brushes etc.

Regards,
Sahil

J
jessica eveAuthor
Known Participant
May 20, 2019

Hi. I am not sure when the issue began.

I have uninstalled and reinstalled printer drivers and printer itself.

I was on a chat with Adobe support for 2 hours and thought the issue was resolved. the agent reset all of my preferences and I was able to print one PSD file (small, text only). But after we hung up the problem was back

I have tried allowing both the printer and PS to manage colors. No matter what I do, the job spools and disappears.

J
jessica eveAuthor
Known Participant
May 26, 2019

Thanks for sharing the information with us. Could you please try removing the printer drivers completely and then reinstall them again and let us know if it helps?


I was finally able to print after uninstalling and reinstalling PS CC.

I made several prints without issue.

And then the same problem returned. File spools very slowly and then disappears.

Or it stays at 0% spooled and then says it cannot find remote host.

I am certain the issue is with PS and not with my printer.

I was on a chat with PS for 4 hours the other day and received NO help.

Is there some way to escalate this so that I can reliably print from PS?

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