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Answered

Problem Parsing JPEG Data

Forum|Forum|8 years ago
January 19, 2018
10 replies
11931 views

This problem has been posted long back in 2014 and then 2016.

My photoshop CC 2017 was good until I got an update for 2018. Now I cannot open any JPEG files. I get Problem parsing JPEG data.

Following what I have done

1: Reinstalled windows and photoshop CC 2018.

2: Installed older version 2017

3: Spoke to chat support - They asked me to install some RAW update 9.1.1 (Totally useless)

4: Chat support then did a remote session and then made few changes, then blamed the computer RAM for the same. SO I did a memory diagnostic to verify the same. The memory diagnostic didn't show any module or RAM memory problem

Even after doing the above I still have the error.

This has all started after the new update for 2018 came through.

Has anyone able to fix this please. I am not looking to convert file in paint for any other app to make photoshop work.

Please help

This topic has been closed for replies.

Correct answer santoshrane

So I was browsing and trying to search for answers and I found this fix which worked.

In Regedit:

\HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0

Added DWORD "OverridePhysicalMemoryMB" with the value 4000 hexadecimal base (4GB is my RAM on my surfacepro4)

Try making it with either 32 or 64 bit. One of them works.

Now all photoshop jpeg issues and ram issues are resolved.

also the preferences where few sub options could not be opened have been solved.

T

Test Screen Name

Brainiac

Try renaming them as PNG. Some files out there are mislabelled.

G

garyl50

Participating Frequently

No, renaming them as .PNG does not change the behavior.

T

Test Screen Name

Brainiac

Can you share a file? Not by posting it to the forums, which will reprocess the image data, but by sharing it directly (not email)?

I

intoit2

New Participant

Aug 28, 2018. I have the same problem. Surface Pro 4. Had Elements 14 installed and working for a while, then, seemingly after an update, I started getting the "problem parsing the JPEG data" error and also lost 2/3's of the program and tools. I thought it would resolve after some time (and newer updates) , so I've been doing all my photo-editing on my desktop with my Elements 9. That works fine. But, I really want to get Elements working (as it did at one time!) on the Surface Pro 4. Saw these regedit suggestions, but I don't want to blow up my computer! So, I just downloaded a trial version of Elements 18 --- hoping that they would have figured out and fixed the problem. At least the entire program, with quick, guided, and expert, is all there, and the tools seem to be accessible too. But, I still get the parsing error when I try to open a JPEG! So close, and yet so far away. Like someone said above, if it is as simple as the regedit adjustment, why can't Adobe just make a patch that would give us a working product. Aaaarrrrrggghh!

G

gb42548525

New Participant

How To Fix Parsing The JPEG Data Error in Adobe Photoshop 2018 | Photoshop Can't Load JPEG Data - YouTube worked for me in 30 secs!

G

garyl50

Participating Frequently

I am very comfortable modifying the Registry and have done it many times. But this time the registry modification does not work for me. I am running Windows 10, PSE 14, and have 16 GB memory. So I used 16384 as the memory size, and also tried the lower values. No luck solving and that is with a full reboot after each attempted modification. Still getting the parsing error when attempting to open Instagram jpg files. Workaround into another program and "Save As..." is my only solution at this point. Open to further suggestions...

C

Claire-lousiephotography

New Participant

im having the same problem started last night i cant acess editing my images . as says parsing data. can anyone helo as i need to fix it by this evening .

LouCWals

New Participant

Will that work for me? I have Photoshop cc.

johnloguk

Participating Frequently

I honestly don't know if it will work for Photoshop CC, but I suspect it wouldn't hurt to try it?

S

sherrye13937217

New Participant

I am having the same problem. Can you break this down in layman's terms. I'm over here scratching my head.

johnloguk

Participating Frequently

Check this thread and go down to the post by "ssprengel", they explain the process in easy stages with diagrams and screen shots. I used it last night and it worked, only took about 5 minutes, but be careful don't miss out any steps like I did the first time

https://forums.adobe.com/thread/2423579

The bit that isn't clear is the beginning, you right click on the little windows icon in the bottom left of the screen, then click on "run" which opens the box where you type "regedit" then everything is straightforward, fingers crossed, best of luck

S

sherrye13937217

New Participant

thank you

Sent from my iPhone

LouCWals

New Participant

I'm getting so fed up of this error. Almost a week I've been unable to open any files! I have people waiting for their galleries and I can't do a damn thing.

I don't understand all the jargon above!

johnloguk

Participating Frequently

I also wasted over 2 hours waiting for a customer service person to get back to me this afternoon, all I got was the repeated message that everyone was busy and they'd get to me asap, but they never did. Adobe seems to be all about selling stuff these days and nothing about customer care once we've bought their products. Do I uninstall and start again? Is this a problem with Windows 10? I it a problem with PSE 14? Is it coincidence that these problems happened after a major Windows 10 update? Will anyone from Adobe ever get back to us?

Muleman68

New Participant

This is a new problem in 18. Never had it in 14.

I was happy to update - now wonder if Adobe either was hacked or just doesn't care about its customers . Either way, it's very frustrating and disappointing.

johnloguk

Participating Frequently

I'm sorry but for ordinary mortals your answer makes no sense, it may as well be written in ancient Greek. I wish tech geeks would speak in plain English so we could all benefit from your knowledge.

The sooner Adobe allows us to speak direct to customer support instead of sending us through forums and automated replies the better. Businesses depend on keeping these products working, I bought the product and expect useful customer support, not trying to communicate in cyber speak

J

johnl39614101

New Participant

I concur with johnloguk. I had no problems with Elements until yesterday.

What are the following: Regedit; hexadecimal base? I also have a Surface Pro 4.

Do I get to use Elements 2018 or have I wasted my money - need to uninstall and reinstall an older version?

So what's it going to be Adobe? Do you really care about your customers?

lauras3131

New Participant

I have a surface pro as well. Were you able to get any answers about what the parsing the JPEG data means? I have the same message and can't do somethings for my business as a result

Thank you!!

santoshraneAuthorCorrect answer

New Participant

So I was browsing and trying to search for answers and I found this fix which worked.

In Regedit:

\HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0

Added DWORD "OverridePhysicalMemoryMB" with the value 4000 hexadecimal base (4GB is my RAM on my surfacepro4)

Try making it with either 32 or 64 bit. One of them works.

Now all photoshop jpeg issues and ram issues are resolved.

also the preferences where few sub options could not be opened have been solved.

${0_o}$

{0_o}

New Participant

The one that works and thank you very much is DWORD (32-bit) Value

photoshop messed up just today for me - nice to see a quick fix and no need to reinstall the OS

c.pfaffenbichler

Community Expert

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

What role do jpgs play in your production pipeline?

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