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daramn4
daramn4
New Participant
May 23, 2015
Answered

Problem Parsing the JPEG Data??

  • May 23, 2015
  • 72 replies
  • 463937 views

Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

    This topic has been closed for replies.
    Correct answer JParrish

    Found a very quick method to sort for windows users. Open the file that doesnt work in the standard windows picture viewer, rotate the image, close, rotate back and close again. Will work fine.

    72 replies

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    F
    FuchsiaJack
    New Participant
    April 4, 2016

    I too have this same error,  the images were sent from a colleagues phone and I had to transfer them to my Windows 10 PC by using Dropbox.   I cannot delete them or anything else in Dropbox as I get an error that there is an invalid MS-DOSS problem.  How can I delete these files 

      F
      FuchsiaJack
      New Participant
      April 4, 2016

      Is this yet another Windows 10 problem?  Even the JPEGS created on this machine are affected

        J
        JParrishCorrect answer
        New Participant
        March 22, 2016

        Found a very quick method to sort for windows users. Open the file that doesnt work in the standard windows picture viewer, rotate the image, close, rotate back and close again. Will work fine.

          G
          Gear-Fox
          New Participant
          May 11, 2016

          This was a quick fix and it worked. Thank you

          rishu0905
          rishu0905
          New Participant
          March 18, 2016

          Save as in PAINT in windows. Did it for me!

            T
            triokurniawan
            New Participant
            August 21, 2017

            Yeah, it works for me ,, thanks, i save as .PNG format btw .

            A
            ArmyofKel
            New Participant
            March 18, 2016

            I have found a solution, however, only for MAC users:

            Step 1:  Download the image to your "downloads" folder. 

            Step 2:  Open your "Photos" program on your MAC.  (I currently run OS El Capitan)

            Step 3:  Go into your "File" menu, and scroll down to "Import"

            Step 4:  When the window opens, go to your "Downloads" folder that you saved your photo in.  Click on the name of your photo.

            Step 5:  After your photo opens, go back to the "File" menu, but this time click "Export".  It will have an arrow that goes to the right and click "Export 1 Photo..."

            Step 6:  When the window opens, click the "file type" from JPEG to TIFF.

            Step 7:  After you change the file type, go to the bottom right of the window and click "Export".

            Step 8:  Click on the location you would like to save the file, and click once again at the bottom right on "Export"

            The file will appear in the folder that you selected.  I have opened files successfully in two different versions of Photoshop (2014 and later). 

              B
              brettlevert
              New Participant
              March 17, 2016

              Same issue, Google brought me here lol... No need to crop, just open in MS Paint then hit Save and it opens fine in PS.

                H
                Hyperhelium
                Inspiring
                July 1, 2016

                This one worked for me and it's easier than the accepted solution.

                V
                valerya83468266
                New Participant
                March 14, 2016

                Hi, I have been struggling with this issue too. But now I just open the photo in a different software, crop the photo and the save again and it works just fine.

                A
                amya83603238
                New Participant
                March 9, 2016

                I have been running into this issue for the past 2 months.  Tonight I opened the pictures in Paint first, chose "Save As", and for good measure also saved them as a .png.  They all, in both formats, now open in Photoshop.  I have no idea why that worked, but it did.

                  M
                  miamaria66
                  New Participant
                  August 28, 2017

                  Great- tfs

                  T
                  Tropical Fool
                  Known Participant
                  March 5, 2016

                  I just got mine to work by importing into Lightroom 5, then opening in Photoshop. Go figure… I hope this helps someone else though.

                    T
                    ThomasJohnLynch
                    Participating Frequently
                    May 6, 2016

                    i see this Lightroom open first and then launch PS.  I have free standing elements btw not the CC junk but it seems to be the same code and problem with Adobe.

                    ~ Thomas ~Thomas J. Lynch
                    R
                    roxymonster
                    New Participant
                    February 19, 2016

                    I am having the same problem!

                    P
                    plankeyewear
                    New Participant
                    December 17, 2015

                    I found a work around for now. I used my Photoshop Mix on my Ipad and opened the image and used the Send to Photoshop. It renders it in PSD and whammo i can open it up in PS CC 2015. Hope that helps.

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