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daramn4
daramn4
New Participant
May 23, 2015
Answered

Problem Parsing the JPEG Data??

  • May 23, 2015
  • 72 replies
  • 463937 views

Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

    This topic has been closed for replies.
    Correct answer JParrish

    Found a very quick method to sort for windows users. Open the file that doesnt work in the standard windows picture viewer, rotate the image, close, rotate back and close again. Will work fine.

    72 replies

    Show previous replies
    M
    maria_arias
    New Participant
    November 28, 2016

    I was able to find a way around it.

    Access the images through Bridge, select them, and right click to open with camera raw. Once in camera raw, hit done, and it will open up in Photoshop. Hope this helps!

    J
    johnffx
    New Participant
    November 24, 2016

    A workaround that worked for me ... from Photoshop, File / Browse in Bridge ... in Bridge, select the file then File / Open in Camera Raw, then from the bottom of the Camera Raw window ... Open Image. The image will then hopefully open in PhotoShop.

      K
      keithh13026386
      New Participant
      November 22, 2016

      I've just started having this problem.  What changed, Adobe?  Adobe, please provide a fix!

      E
      edonisse
      New Participant
      November 23, 2016

      Hi

      Just used an old workaround that works fine

      1. Open folder with jpegs

      2. Select one or as many you want

      3. Right click and click on Rotate clockwise

      4. Right click and click on Rotate counterclockwise

      5. Turn PS off and on again. It will open the jpegs

      I think it's a Meta Data issue

      D
      Digra
      New Participant
      November 1, 2016

      hi it's almost 2017, and I'm having the same problem. Only when I'm trying to open downloaded JPG in PS CC on Windows 10, i get the pop-up window with text "Could not place JPG because of a problem parsing JPG data". I need to open Paint(seriously PAINT!) Then save it as JPG, and then I can open it in PS. Seriously, Adobe you cant or don't want to repair this issue? Great work Adobe, great work... There are tons of issues,  bugs in your CC Cloud, and another dozens of things you could make better.

      carriesal
      carriesal
      New Participant
      October 15, 2016

      This simplest way is to open the file using an online convert (I use Online converter - another one may work) and upload the broken jpeg and save it as a jpeg. Works without having to move the file of another directory and using other software than PS.

      m3xtor
      m3xtor
      New Participant
      October 16, 2016

      I had the same issue.. What i did was used ACDSee and converted my pictures to Jpeg. No problems at all anymore.

      Bob Howes
      Bob Howes
      Inspiring
      October 16, 2016

      I've yet to find a picture editor the DOESN'T work except Photoshop and Premiere Pro.  I just used Paint because it's automatically installed on every Windows computer.  FYI, you don't have to save as JPEG.  I tend to use Bitmap or PNG to avoid losses in a second compression.

        W
        webicone
        New Participant
        August 19, 2016

        Found another solution:

        I was having this issue with a over-1gb-size PSD file. The cause of the error was probably one of the many smart object JPG images on the file.

        The cause of the error for me was photoshop "Convert Colors" action before opening said file (this usually happens instantly on a small JPG image, but it takes years on a big file....)

        To fix it I had to turn off "Color Management Policies" on EDIT > Color Settings.
        Just set all 3 options to "off" and try opening the file again.

        I believe the reason why Paint works on fixing the file here is because Paint simply ignores color profiles on images, hence the reason it doesn't glitch out.

          T
          techd
          New Participant
          September 9, 2016

          That sounds very interesting. However I was having this trouble with simple jpegs which were only few hundred kbs in size. Had to open each individually in Preview, duplicate and save as jpeg - and that opened in PS.

          T
          ThomasJohnLynch
          Participating Frequently
          July 23, 2016

          and Paint is FREE!!!!!! this is a continued issue with photos created or downloaded from FB and my Android phone.  i copy them to my laptop for cataloging in Lightroom and my NAS storage system folders and Adobe can't seem top open these JPGs now suddenly and Paint and windows viewer and EVERYBODY else (lots of FREE stuff) can..........but my $$$$$$$$$$$$$$$$ Adobe products can't and says they are invalid. 

          yeah i know the only solution will be to buy a monthly CC subscription to get the fix????  <frown>

          ~ Thomas ~Thomas J. Lynch
          A
          Anonymous
          July 21, 2016

          This has NOT been answered, and NOT been fixed. The "solution" is a work around the problem... yes for some reason any jpg that I download can not be loaded. But if I load it with ANY other graphics program, and re-save it, it then loads in Photoshop.

          Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

          Operating System: Windows NT

          Version: 6.2

          ...That is Windows 10 64bit

          It's sad that such advanced software and be out done by Windows Paint!?!

            woodleigh
            woodleigh
            Known Participant
            July 20, 2016

            Not sure if this fix has been mentioned, but again, for Mac users only.

            1. Open your file in 'Preview'
            2. Goto the 'File' menu, choose 'Export'
            3. Save your file as a TIFF (I haven't experimented with the other file 'Format' options)
            4. From here you can open it photoshop and save it to which ever file format you require.

            Kind regards

            Adam

            F
            fergus333
            New Participant
            July 14, 2016

            The SIMPLEST solution for WINDOWS user:

            1.Open the image in Paint

            2.Save as Jpeg

            3.Open in photoshop.

            CONGRATS

              brianr43725108
              brianr43725108
              New Participant
              June 10, 2018

              Did not work for me.

                F
                frankmirrorless
                New Participant
                June 10, 2018

                I suspect the message is displayed for a variety of reasons. So the 'fix' will depend on the reason. It's the curse of modern software that the users (and even support people) don't get enough help from the software itself to diagnose and resolve problems.

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