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daramn4
New Participant
May 23, 2015
Answered

Problem Parsing the JPEG Data??

  • May 23, 2015
  • 72 replies
  • 463937 views

Why am I receiving the error "Could not complete your request because of an problem parsing the JPEG data" when I try to open photo files in Elements editor (7.0)? I was able to open these files in Photoshop a few weeks ago and now I get an error. This is occurring for many of my files. How do I correct this? Please help me!

This topic has been closed for replies.
Correct answer JParrish

Found a very quick method to sort for windows users. Open the file that doesnt work in the standard windows picture viewer, rotate the image, close, rotate back and close again. Will work fine.

72 replies

artoverapathy
New Participant
June 14, 2017

Hey guys, have only just downloaded the Adobe Creative Cloud suit after using stand alone programs for years, and this is also happening to me. I'm hoping someone working for the developers is reading this cause if I'm going to PAY for this 'service' I expect it to do the thing its telling me it can DO.  I have never had this problem with other versions of photoshop, and it extremely frustrating that an Industry Standard program that claims its the best thing ever would be better off opening images in MS Paint first because of a ridiculous bug. I am really really disappointed that I'm giving them money to have access to a half-assed program that cant cope with a simple .jpg file- the most commonly used. Seriously guys, get your act together or I'm pulling my subscription.

Thanks all forum commenters for your suggestions and help.

New Participant
March 28, 2017

Easy fix on PC.. Open Image in paint and save again with new name. Job done!

johns9184832
Participating Frequently
May 29, 2018

I've tried every possible option, and nothing is working.

May 29, 2018

johns9184832  wrote

I've tried every possible option, and nothing is working.

Hi John

You haven't provided any detailed information about your PS and OS versions, system specs etc, exactly what have you done so far to troubleshoot the issue.

New Participant
March 26, 2017

Very simple, In MAC open it in preview and duplicate it, then save as png or tiff or any format available there. In windows, open it in the paint and save as in your desired format. Thanks, Saroj Ray from Nepal

New Participant
March 9, 2017

The easiest solution I have found and been able to replicate each time with proper results is just copying the images in question to a new folder without any special permissions set to it. Then I batch run them through software such as ImageOptim which completely strips the files of any metadata that may have been inserted along the way. It seems to be a frequent thing with photos from Instagram so I am guessing this is where the error starts. Once the metadata is stripped they open fine without any sort of re-saving or exporting.

New Participant
March 1, 2017

So I found a quick workaround...if you open the image in Acrobat you can then select the image in acrobat, right click, then save as.  Rename the image and it will open fine in photoshop.  Weird to have to do it, but it is quicker than opening another paint software.

New Participant
February 24, 2017

Workaround, not a solution.

Doesn't open with Media Encoder, Premiere Pro either. I'm guessing the JPEG parser from Adobe is incomplete/faulty.

Adobe, please fix this!!

New Participant
February 15, 2017

Thank you!!! The 8 steps in the first post worked flawlessly on my Mac, OS 10 El Capitan, Photos Version 1.5.

bobt20192170
New Participant
January 19, 2017

I had the same problem and managed to get around it,

Edit > Preferences > File Handling > Camera Raw Preferences > "JPEG and TIFF Handling" - Click the dropdown and select "Automatically open all supported JPEGs/TIFFs" and click OK, this brings up a new import modal when I try and import now, but worked for me,

Hope this helps someone else

Mydarkangel
New Participant
February 23, 2017

This fixed it, thanks for the suggestion!

New Participant
December 12, 2016

This is not an answer.  There is no reason on earth for the 'Best' image application on earth to be the ONLY application on earth with this issue.  Where is the monthly payment discount for the lack of support?

Bob Howes
Inspiring
December 12, 2016

Agreed.  All the "solutions" above (while effective work arounds) don't fix the underlying problem.  Opening JPEG images reliably should be an absolutely basic function of Photoshop.

AE-FTW
Inspiring
December 15, 2016

Don't underestimate the probable root cause of this problem.

For security reasons Adobe have likely implemented strict adherence to file header format protocols. Instagram have likely DELIBERATELY set their servers to generate slightly faulty headers in their files, or at least files that may be considered invalid.

Why wouldn't Adobe open them anyway?

Because non-compliant files could pose a security/malware risk.

Why would Instagram do this?
To stop people from easily saving and editing their customers' images.

Why hasn't Adobe fixed it?
Because they probably have an agreement with Instagram to leave it "broken".

IrfanView is probably the best way to batch-convert invalid JPEGs into lossless 24bit PNG or TIFF files which can be opened in Photoshop etc.

ps. For all those following the "Use MS Paint" or "Rotate in Preview" suggestions above, you will be losing image quality when you action these steps as the images are being re-compressed when they are saved as JPEGs again.

New Participant
November 29, 2016

Adobe really needs to pull their heads out of their asses. This exists for MANY people and FOR A LONGGGGGGGGGGG TIME. It is truly sad that the answer is to open with paint, do nothing and save. I SHOULD NOT have to do that with this hyper expensive program. PLEASE FIX THIS AND STOP YOUR EXCUSES ABOUT BRIDGE...

ChrisARay
New Participant
April 4, 2017

And gosh, Adobe went to a subscription model so they could offer constant improvements and updates.

Right.

I have a nice bridge for sale in Brooklyn.