Problem with plugins

[damianlphotography]

Hello all.

I just install adobe cloud and phoptoshop but there is some problem with plugins.

I cannot install any plugin from market place (error -18 - it is login error but i am logged in) or from hardrive. 

I noticed that my plugin manager page cannot load it fully as looks like below.

Is it some problems with ssd permission?

I am using MAC M1. It is fresh install of adobe apps. I reinstalled adobe cloud but nothing change.

I looked for fix in hours but i just give up 🙂

Help

Thank you

[Sameer K]

Welcome to the Photoshop Community. I'll help you figure this out. I've checked your Adobe account & it looks normal subscription-wise.

Try these steps:

• In the Creative Cloud app, press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
• Check the second solution mentioned here: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html
• Carefully remove all the entries related to Adobe from Keychain.
• Restart the machine & launch Creative Cloud & try again.

If this does not help, check if you're able to sign in to this page in the browser: https://exchange.adobe.com/apps/browse/cc?product=All&sort=MOST_RECENT

Let me know how it goes. Thanks!
Sameer K

[damianlphotography]

Hi and thanks but...

problem solved by your colleague via remote desktop. It turned out that you also need to give full access to adobe directories / folders  (not only in the full disk access options). But he himself will explain it best.

Thanks

[damianlphotography]

Sorry, or She 🙂 I cannot tell by name 🙂

[Niesha Arya · Accepted solution]

It seems creative cloud is unable to connect to adobe servers. And one of the reason could be permission issue. Please try below steps:

1. Please close all adobe apps including creative cloud. Quit all services from Activity monitor.
Open system preferences and Go to: Security and privacy >privacy >full disk access>unlock it. Unlock button is on bottom left once it is unlocked click the + sign and browse to creative cloud and add it and check Creative cloud app. Do the same under accessibility tab.

2. open finder - at the top menu bar click go > go to folder and type /library
then browse to application support > right clck adobe folder > get info > unlock and add read and write permission.

3. open finder - at the top menu bar click go > go to folder and type ~/library
then browse to application support > right clck adobe folder > get info > unlock and add read and write permission.

restart mac and then test.