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whitty
Participant
June 18, 2016
Answered

Problem with "Sticky" Modifier keys?

  • June 18, 2016
  • 43 replies
  • 72035 views

Apologies if this isn't in the right place, I'm a bit new the forums.

I've been using Photoshop CC for years and have never experienced this problem. I'm running on a fairly new (1 year) Macbook Pro with a Cintiq 22HDTouch hooked up to it. Recently, seemingly out of nowhere, my Modifier keys have been "sticky"; when I use keys such as OPTION, COMMAND, CTRL,  or SHIFT, they get stuck even after I let go. I realized this wasn't a hardware issue when the same thing happens after using my cintiq's shortcut keys for the modifiers.

SHIFT and OPTION seem to be the ones that are making it near impossible for me to do my work. The others don't seem to be as big of an issue. Sometimes photoshop will register my shift key is being held when it's not, or its not registering when Shift is being held down. Same issue goes with Option. These problems only seem to occur while in the program.  I updated to the latest photoshop and that seemed to fix the issue for about 3-4 days, and now it's acting up again. I've restarted my computer, I've reinstalled the cintiq and wacom hardware, and I'm out of ideas on what could be causing the issue.


I had trouble finding any other forums with existing issues. If I could get some help ASAP, that would be extremely beneficial. Thank you in advanced,

Whit

    This topic has been closed for replies.
    Correct answer Flaming_Waypaver

    Its really annoying! i really hope its fixed on next driver release, otherwise i will consider switch to another brand or just go back to my mouse...


    The last update seemed to fix it for me. Haven't noticed any sticky keys so far, let's hope this does it once and for all.

    Driver Version 6.3.44-1 on a Mac with Big Sur 11.2.3 using Intuos Pro Large PTH-851.

    43 replies

    Show previous replies
    D
    Dogaloo
    Participant
    January 13, 2017

    It's already 2017 and no fix!

    B
    bwileycoyote2
    Participating Frequently
    January 13, 2017

    Not only that, Wacom has not answered my email that I sent to them over a week ago regrading this issue.  Pretty pathetic customer service if you ask me.

    luism5275
    luism5275
    Participant
    January 9, 2017

    I have the same ISSUE with my Wacom Intuos Pro, the key option or others modification keys, don't work when I move the pen in to the wacom.

    Please, anybody have a solution yet?

    M
    mack86003706
    Participant
    January 9, 2017

    My solution to get my Wacom working again:

    Backup all my files, clean reinstall of my entire laptop, downgraded back from Sierra to El Capitan. Reinstalled all apps, put all my files back. Install the 15-3 driver. Disable touch ring, express keys and panels (as suggested earlier in this thread). Finally, my Wacom works properly again.

    There's more on this on the Wacom Forum:

    Driver 6.3.19-6 - STILL BUGGY - Wacom Forum - Wacom Europe GmbH

    eriknylund
    eriknylund
    Participating Frequently
    December 27, 2016

    There was a new driver for Intuos Pro (6.3.19-10) released today, 27 december.

    Has anyone tried it?

    J
    jakobmuxoll
    Participating Frequently
    December 27, 2016

    Is that for Windows or Mac?

    I tried the Mac driver released on 23. December, that one was even worse than all the others. It wouldn't allow me to change brush size by holding down Option+Control.

    Jakob Muxoll

    +45 21255267 jakobmuxoll.com

    eriknylund
    eriknylund
    Participating Frequently
    December 27, 2016

    I was refeering to the Mac driver which was released today. I see that the latest driver for Windows was released 12 december though.

    Erik Nylund

    campagnoli
    campagnoli
    Participating Frequently
    December 21, 2016

    Worked for me, like charm, I have a Intuos Pen & Touch CTH480 finally functional
    if somebody need the driver this is the link:
    http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.15-3.dmghttp://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.15-3.dmg

    or Torrent Magnet URI Shortener (us) http://mgnet.me/coVE4Jc

    ProdigyShane
    ProdigyShane
    Participating Frequently
    December 18, 2016

    New email response from Wacom technical support this morning:

    "Dear Shane,

    Thanks for the follow up and sending in the video - that helped. OK - that is a know issue with the last driver. The Driver team is working on correcting that, and there will be a driver release in the next week or two to fix that. Very sorry - please watch for the new driver being posted."

      Z
      zmaar
      Participating Frequently
      December 19, 2016

      I can't believe how incompetent those people are... I mean it really only takes a mediocre QA team to catch critical bugs like these, but going ahead and releasing a new version that breaks for everyone is just plain pathetic. What's going on at Wacom? The last couple years they had been pretty consistently lazy.

        Jens_Erbeck___Fotografie
        Jens_Erbeck___Fotografie
        Participant
        December 18, 2016

        my solution  with 6.3.19-6:

        I use the EXPRESS-KEYS for command and alt/option

        the first expresskey is "command" and the second is "option"

        it works with or without left-click

        Screenshot in German:

        F
        fp88374523
        Participant
        December 15, 2016

        Hi, I just purchased a new Cintiq 22 hd touch and have been having lots of technical issues.  I hoping with your experience some of you may lend me some insight.  I'm trying to determine if the issues i am having are more than the usual and if they are beyond the sticky key issues.  I am on the latest driver 6.3.19-6 and so far I have only worked in Illustrator CC.  These are some of what I'm experiencing:

        Expresskey issues:

        New Layer opens a folder on my computer rather than giving me a new layer

        Save works but after one use "save" stays greyed out under the drop down file menu

        Shift key works for selecting several objects but doesn't hold the shape of a round circle

        Pen:

        Doesn't always select object or tools

        When selecting the black arrow i get the white arrow

        When selecting a graphic style line in my graphics style panel and then selecting the pen tool the tool doesn't draw in that style.  I have to draw and then select the style

        I use a wireless keyboard

        Some keys work while others don't, Delete in particular doesn't work.

        Other issues i had was with the stand.  It doesn't rotate.  I've resolved this with Wacom but not without some distressing process.  I first used their online chat and the rep told me that the stand is not meant to rotate.  I then called in and was told the same by the phone rep.  I asked for a manager and he agreed that the stand, as shown in their Youtube videos, is meant to rotate. 

        Ultimately I will get a wall mount stand but with all these issues I am now deciding if I should even replace this machine with another one or just get a refund. 

        I would love some feed back from those of you that are long time users of both the 22 cintiq and Illustrator.

        Thank you,

        V
        VincentMorin
        Known Participant
        December 15, 2016

        It's official! 6.3.19-6 is a disaster.

        6.3.15-3 is the least problematic driver but still have the pen sticking problem.

        Cheers Wacom!

        ProdigyShane
        ProdigyShane
        Participating Frequently
        December 14, 2016

        Downloaded the 12/12/16 driver (MacOSX - Driver 6.3.19-6)

        It didn't fix anything. Random double-clicking, being forced to move the cursor out of a window and then back into that window before I can click in it, and sticky keys are still completely ruining my personal and professional life.

        Dear Wacom,

        Pull your heads out for the love of all things holy.

          sergioalmeida
          sergioalmeida
          Participating Frequently
          February 13, 2017

          Same here... so sad. I tried 6.3.15.3, and by removing all the Panels in the On-Screen Controls tab of the tablet Preferences Window. Don't work for me . It seems worse than before.

          D
          Drawingbreath
          Participating Frequently
          February 14, 2017

          Nope, same problem. I recorded the behavior.

          Dropbox - wacom-osx-sierra-bug-sticky.mov


          Curious. Not experiencing the same behaviour here at all. I'm using a Cintiq 13HD which is hardware that existed when that older driver was made. I wonder if that has a bearing.

          In case it helps, I did remove the driver using the Wacom tablet utility tool first and then made sure that the preference file and assorted files in the Library folder were gone before I restarted and then installed the older driver.

          F
          fransss
          Participant
          December 14, 2016

          great this helped in my case too! Thank you very plenty!

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