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Problem with the mouse pointer after saving

New Here ,
Nov 20, 2021 Nov 20, 2021

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Hello! I notice that on Macbook, several times, the mouse pointer is changed in the system after saving any work in Photoshop sometimes. The mouse cursor by default is the arrow and in internet browsing it is represented by a hand when passing through the links. It turns out that this hand in the links ceases to appear and only the conventional pointer is displayed. To solve the problem it is necessary to close all open jobs in the program to return with the mouse normally while browsing the internet.

 

My system has already been reinstalled and Photoshop reinstalled also several times and none of this solves!

 

Could you help me with that? This error persists even after upgrading to new versions of Photoshop. Thank you!

 

I use a Macbook Pro M1 - 8GB RAM and 256 SSD.

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LEGEND ,
Nov 20, 2021 Nov 20, 2021

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Moderator please remove Actions and scripting label from this thread (and delete my post).

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Adobe Employee ,
Nov 20, 2021 Nov 20, 2021

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Are you browsing in Safari? can you post some screen shots, or better, a video of the behavior?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Hello Jeffrey, thank you for replying. I recorded a video for you to take a look at. Note that after closing the Photoshop job the mouse returns to normal. It is not necessary to close the program, only close the open works. I've used several browsers to test and in all of them the same problem happens. It's a Photoshop mistake, unfortunately. This is making me a little irritated because it bothers me, although it is not a big problem... Thank you for your attention and I hope we can solve this because I really like Adobe programs and use it to work!

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New Here ,
Aug 09, 2022 Aug 09, 2022

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Did you ever find a solution to this issue? I have the exact same problem but I find that I need to log out of MacOS to solve the issue. It's only Photoshop that causes this, none of the other apps in the Creative Suite seem to do it.

 

Not the end of the world but it is annoying. I work with web interactions all day too so I need the cursor feedback to be accurate.

 

Thanks for any help.

 

Richard

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