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New Here ,
Aug 13, 2021 Aug 13, 2021

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hello anyone know how to fix this problemMy Video 0105.jpg

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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Check your graphics card under Preferences/Performance.

Is it detecting your Graphics card?

You can try turning off the GPU settings in that window if it is detecting a card. If not, that is your issue.

What graphics card(s) do you have installed?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Thank you very much for answering, I have these. I already downloaded the drivers

My Video 0107.jpgMy Video 0108.jpgMy Video 0109.jpg

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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What version of Photoshop are you using?

 

You show two GPUs, neither of which meets the minimum specs for the current version of Photoshop.
https://helpx.adobe.com/photoshop/system-requirements.html

 

If using the latest version 22.4.3 You may be able to get it working by :

a. Install the latest drivers for both GPUs

b. Forcing Photoshop to use the AMD GPU only (see section 7 here)

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

c. Going to Preferences > Technology Previews and checking "Deactivate Native Canvas" then closing and restarting Photoshop

 

Dave

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Thanks for answering, I have already done almost everything in the link but I still have not been able to solve it, if I remove the amd radeon card then it worksMy Video 0110.jpg

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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What version of Photoshop is this?

You can't run Photoshop with two active drivers.

This link will go over how to resolve without removing the physical cards:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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