Program Error Diagnostic Plugin feedback

Report · Jan 29, 2021

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Report · Oct 06, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF651185E02 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF64F635D44 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF64F6352A9 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF64EA900B4 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF64EA8FCF1 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF64EA8FF11 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF64EA8FD11 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF64EA9C33D base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF64F678C25 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF64F67B6F8 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF64F67B13B base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF64F655059 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF64D0D6F39 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF64D0D6FD6 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF64D0CA828 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF64D0E12C1 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF64D36A155 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF64D0CCF1B base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF64D32A602 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFE2DD27034 base: 0x00007FFE2DD10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFE2E722651 base: 0x00007FFE2E6D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 06, 2021

i am unable to open any files in photoshop.

Report · Oct 07, 2021

Me too! Now, even when I try to close photoshop it will not let me.

Report · Oct 07, 2021

Yesterday, I normally saved files and worked with the program. Today, like everyone here, he still has the error message "The request could not be completed because a program error occurred."

No matter what version of Photoshop you have, the bug is in everyone. Once you make a mistake, it's still here.

Tested in 22.5.1 - 22.5 - 22.4.3 - 22.4.2 - 22.4.1 - 22.4, I was no longer nervous.

Nothing from the advice that came here (there were quite a few) helped.

A company as large as Adobe and no one solved the mistake in a year.

An extract from the diagnostics is here:

Photoshop Error information
Code: -1
Text: protože se vyskytla chyba programu
Message: Požadavek nelze dokončit, protože se vyskytla chyba programu.
Stack:
Adobe Photoshop 22.5.0 20210809.r.384 ce617de
0 address: 0x00007FF6B5A24652 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6B3ED3D54 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6B3ED32B9 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6B332F544 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6B332F181 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6B332F3A1 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6B332F1A1 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6B333B79D base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF6B3F16C35 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6B3F19708 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6B3F1914B base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF6B3EF3069 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6B1976E09 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6B1976EA6 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6B196A6F8 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6B1981191 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6B1C0A065 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6B196CDEB base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6B1BCA512 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFF254A7034 base: 0x00007FFF25490000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFF27402651 base: 0x00007FFF273B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 07, 2021

I try to open multiple files, or single files, and get this error.

When I try to click the "x" at the top right of photoshop, I get the same error.

I have to kill it manually in Task manager.

This has rendered photoshop completely unusable.

I am running windows 10. Please let me know if any additional information is needed.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF6C37D5E02 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6C1C85D44 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6C1C852A9 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6C1C871EA base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6C067F5BE base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6C1C87249 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6C1C85FB0 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6BFA2BEF2 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF6C1CE6C21 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6BF72989B base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6BF992D1E base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF6BF71B1C5 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6BF7312C1 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6BF9BA155 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF6BF71CF1B base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6BF97A602 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FFAD2B87034 base: 0x00007FFAD2B70000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
17 address: 0x00007FFAD3A82651 base: 0x00007FFAD3A30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 07, 2021

Not even this forum tool is working, tried to post an answer. No reaction. Retried. Been told this message is marked as spam, because identical to a prior one. Very funny Adobde really. #not

Report · Oct 07, 2021

Try the following:

Open preferences (Strg + K)
go to tab performance and look for "graphics processor settings"
UNCHECK the box
restart Photoshop

Report · Oct 08, 2021

SO, the fix you gave me worked! Funny enough is that I was chatting with support when I figured it out. The guy I was talking to ended up doing remote desktop, and I enabled the graphics processor settings. BUT, it did work as a temporary fix, so THANK YOU SO MUCH FOR THAT!

To fix the problem permanently, I just had to update my graphics driver.

Report · Oct 08, 2021

The above account is also mine, thanks again Moreiter!

Report · Oct 07, 2021

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF66AF85E02 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF669435D44 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6694352A9 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6688900B4 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF66888FCF1 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF66888FF11 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF66888FD11 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF66889C33D base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF669478C25 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF66947B6F8 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF66947B13B base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF669455059 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF666ED6F39 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF666ED6FD6 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF666ECA828 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF666EE12C1 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF66716A155 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF666ECCF1B base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF66712A602 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFE8A927034 base: 0x00007FFE8A910000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFE8C862651 base: 0x00007FFE8C810000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 08, 2021

Check the comment above, the fix worked for me.

Report · Oct 07, 2021

This is the second time I have run into this. I reverted back to this version due to a font issue with the latest release. I think I had to trash my preferences folder to fix it last time. Any other ideas before I do that?

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x00007FF686CA93FB base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6853A3A64 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6853A2FC9 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF684957804 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF684957461 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF684957661 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF684957481 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF684961E7D base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF6853E58CE base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6853E8171 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6853E7C46 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF6853C2459 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF68306BD36 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF68306BDC3 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF68305FCA8 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF68307597C base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6832EA56E base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF68306233B base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6832ADAB2 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFD9C547034 base: 0x00007FFD9C530000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFD9E482651 base: 0x00007FFD9E430000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Thanks

Report · Oct 08, 2021

Don't remove your preference, try the fix that I responded to above, it worked for me. Also, try contacting help through chat, they did remote desktop and fixed the issue in 10 minutes!

Report · Oct 09, 2021

I updated the nvidia driver to 472.12 but the same issue:

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF6A02F5E02 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF69E7A5D44 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF69E7A52A9 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF69DC000B4 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF69DBFFCF1 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF69DBFFF11 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF69DBFFD11 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF69DC0C33D base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF69E7E8C25 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF69E7EB6F8 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF69E7EB13B base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF69E7C5059 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF69C246F39 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF69C246FD6 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF69C23A828 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF69C2512C1 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF69C4DA155 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF69C23CF1B base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF69C49A602 base: 0x00007FF69BD60000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFB055D7034 base: 0x00007FFB055C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFB07262651 base: 0x00007FFB07210000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 09, 2021

There were some settings that I saw Adobe's tech support change (like resource allocation for PS). I had this issue for over 24 hours, waiting for a response on the forum from staff. That was a dead-end for me. My suggestion is that you contact support through chat on the leading site. It took the tech support from Adobe about 15 minutes to get the photoshop up and running.

Report · Oct 10, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF675E55E02 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF674305D44 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6743052A9 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6737600B4 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF67375FCF1 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF67375FF11 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF67375FD11 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF67376C33D base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF674348C25 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF67434B6F8 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF67434B13B base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF674325059 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF671DA6F39 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF671DA6FD6 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF671D9B145 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF671DB12C1 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF67203A155 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF671D9CF1B base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF671FFA602 base: 0x00007FF6718C0000 module name: 'photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF8C63E7034 base: 0x00007FF8C63D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF8C6D62651 base: 0x00007FF8C6D10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 10, 2021

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.5.0 20210809.r.384 ce617de

0 address: 0x107aca7ed base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000107aca829 Adobe Photoshop 2021 + 83810345'

1 address: 0x105626544 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000105626544 Adobe Photoshop 2021 + 45389124'

2 address: 0x105626791 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000105626791 Adobe Photoshop 2021 + 45389713'

3 address: 0x10823f8a3 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010823f8a3 Adobe Photoshop 2021 + 91629731'

4 address: 0x10823f879 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010823f879 Adobe Photoshop 2021 + 91629689'

5 address: 0x10823f869 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010823f869 Adobe Photoshop 2021 + 91629673'

6 address: 0x10823f859 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010823f859 Adobe Photoshop 2021 + 91629657'

7 address: 0x10823f81d base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010823f81d Adobe Photoshop 2021 + 91629597'

8 address: 0x1056235ab base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001056235ab Adobe Photoshop 2021 + 45376939'

9 address: 0x105621525 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000105621525 Adobe Photoshop 2021 + 45368613'

10 address: 0x10561eca1 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010561eca1 Adobe Photoshop 2021 + 45358241'

11 address: 0x105609b68 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000105609b68 Adobe Photoshop 2021 + 45271912'

12 address: 0x105609c74 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000105609c74 Adobe Photoshop 2021 + 45272180'

13 address: 0x105509bef base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000105509bef Adobe Photoshop 2021 + 44223471'

14 address: 0x1246d1ef5 base: 0x124634000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001246d1ef5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff23163be1 base: 0x7fff22cc4000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff23163be1 -[NSApplication _handleEvent:] + 65'

16 address: 0x7fff22cf3c8e base: 0x7fff22cc4000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22cf3c8e -[NSApplication run] + 623'

17 address: 0x10550a6c2 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010550a6c2 Adobe Photoshop 2021 + 44226242'

18 address: 0x10550cb90 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010550cb90 Adobe Photoshop 2021 + 44235664'

19 address: 0x10560a43c base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010560a43c Adobe Photoshop 2021 + 45274172'

20 address: 0x108188bd8 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000108188bd8 Adobe Photoshop 2021 + 90880984'

21 address: 0x102ae0e09 base: 0x102add000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000102ae0e09 Adobe Photoshop 2021 + 15881'

22 address: 0x7fff2041ff3d base: 0x7fff2040a000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2041ff3d start + 1'

23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

Report · Oct 11, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Report · Oct 11, 2021

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.5.1 20210907.r.441 de74e1a

0 address: 0x11300387d base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001130038b9 Adobe Photoshop 2021 + 83757241'

1 address: 0x110b66d94 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000110b66d94 Adobe Photoshop 2021 + 45366676'

2 address: 0x110b66fe1 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000110b66fe1 Adobe Photoshop 2021 + 45367265'

3 address: 0x113777f53 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000113777f53 Adobe Photoshop 2021 + 91574099'

4 address: 0x113777f29 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000113777f29 Adobe Photoshop 2021 + 91574057'

5 address: 0x113777f19 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000113777f19 Adobe Photoshop 2021 + 91574041'

6 address: 0x113777f09 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000113777f09 Adobe Photoshop 2021 + 91574025'

7 address: 0x113777ecd base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000113777ecd Adobe Photoshop 2021 + 91573965'

8 address: 0x110b63dfb base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000110b63dfb Adobe Photoshop 2021 + 45354491'

9 address: 0x110b61d75 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000110b61d75 Adobe Photoshop 2021 + 45346165'

10 address: 0x110b5f4f1 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000110b5f4f1 Adobe Photoshop 2021 + 45335793'

11 address: 0x110b4a3b8 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000110b4a3b8 Adobe Photoshop 2021 + 45249464'

12 address: 0x110b4a4c4 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000110b4a4c4 Adobe Photoshop 2021 + 45249732'

13 address: 0x110a4a43f base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000110a4a43f Adobe Photoshop 2021 + 44201023'

14 address: 0x1b2decfa5 base: 0x1b2d4f000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001b2decfa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff3056cbef base: 0x7fff3053b000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff3056cbef -[NSApplication run] + 707'

16 address: 0x110a4af12 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000110a4af12 Adobe Photoshop 2021 + 44203794'

17 address: 0x110a4d3e0 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000110a4d3e0 Adobe Photoshop 2021 + 44213216'

18 address: 0x110b4ac8c base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000110b4ac8c Adobe Photoshop 2021 + 45251724'

19 address: 0x1136c1288 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x00000001136c1288 Adobe Photoshop 2021 + 90825352'

20 address: 0x10e025c89 base: 0x10e023000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010e025c89 Adobe Photoshop 2021 + 11401'

21 address: 0x7fff6d505cc9 base: 0x7fff6d4eb000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff6d505cc9 start + 1'

22 address: 0x1 module name: '<unknown module>' symbol info: '22 ??? 0x0000000000000001 0x0 + 1'

Report · Oct 11, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF64B7A5E02 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF649C55D44 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF649C552A9 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6490B00B4 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6490AFCF1 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6490AFF11 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6490AFD11 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6490BC33D base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF649C98C25 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF649C9B6F8 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF649C9B13B base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF649C75059 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6476F6F39 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6476F6FD6 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6476EA828 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6477012C1 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF64798A155 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6476ECF1B base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF64794A602 base: 0x00007FF647210000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFC146E7034 base: 0x00007FFC146D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFC15A62651 base: 0x00007FFC15A10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 12, 2021

This is what the plug in told me. How do I FIX IT?

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF77E355E02 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF77C805D44 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF77C8052A9 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF77BC600B4 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF77BC5FCF1 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF77BC5FF11 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF77BC5FD11 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF77BC6C33D base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF77C848C25 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF77C84B6F8 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF77C84B13B base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF77C825059 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF77A2A6F39 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF77A2A6FD6 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF77A29A828 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF77A2B12C1 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF77A53A155 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF77A29CF1B base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF77A4FA602 base: 0x00007FF779DC0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFE006F7034 base: 0x00007FFE006E0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFE01A42651 base: 0x00007FFE019F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 12, 2021

Hilfe,

ich kann nichts öffnen, keine neue Datei erstellen und PS nicht mehr schließen außer über den TM.

Habe schon alles aktualiesert (GraKa etc) und vor und zurück mit Vorgängerversionen von PS herumprobiert, deinstalliet, neu installiert. Gar nichts geht mehr.... 😞

,Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF76F085E02 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF76D535D44 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF76D5352A9 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF76C9900B4 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF76C98FCF1 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF76C98FF11 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF76C98FD11 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF76C99C33D base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF76D578C25 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF76D57B6F8 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF76D57B13B base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF76D555059 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF76AFD6F39 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF76AFD6FD6 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF76AFCA828 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF76AFE12C1 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF76B26A155 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF76AFCCF1B base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF76B22A602 base: 0x00007FF76AAF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFF5A487034 base: 0x00007FFF5A470000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFF5AA02651 base: 0x00007FFF5A9B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 12, 2021

Unable to print.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF702D05E02 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7011B5D44 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7011B52A9 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF7006100B4 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF70060FCF1 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF70060FF11 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF70060FD11 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF70061C33D base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF7011F8C25 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7011FB6F8 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF7011FB13B base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF7011D5059 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6FEC56F39 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6FEC56FD6 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6FEC4A828 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6FEC612C1 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6FEEEA155 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6FEC4CF1B base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6FEEAA602 base: 0x00007FF6FE770000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFD525C7034 base: 0x00007FFD525B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFD54422651 base: 0x00007FFD543D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 13, 2021

Hi @defaultv4adkhr5s3di

We're sorry for the program error issue while printing from Photoshop. Have you tried updating the Printer drivers from the manufacture website and check if that helps to resolve the issue for you?

Please share your feedback with us.

Thanks,

Mohit

Report · Oct 13, 2021

I can open Photoshop, but can't open a file without getting the error. Turn off the graphics acceleration and I can work on files, but them try to close the program and have to close through taskmanager becuase of error. Also all of the files that I am able to work on with the work around are not saved in my recently opened file, its as if the work session never happened. Come on Adobe, although I have only had this problem for a week or so, it appears that this has been an issue for a long time.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF7825C5E02 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF780A75D44 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF780A752A9 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF780A771EA base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF77F46F5BE base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF780A77249 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF780A75FB0 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF77E81BEF2 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF780AD6C21 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF77E51989B base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF77E782D1E base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF77E50B1C5 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF77E5212C1 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF77E7AA155 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF77E50CF1B base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF77E76A602 base: 0x00007FF77E030000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FFB19C254E0 base: 0x00007FFB19C10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
17 address: 0x00007FFB1A72485B base: 0x00007FFB1A720000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Adobe Community

Program Error Diagnostic Plugin feedback

1 Pinned Reply

Explore related tutorials & articles