Program Error Diagnostic Plugin feedback

[Pete.Green]

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

1. Follow the instructions to install the Program Error Diagnostic Plugin
2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

[Pete.Green]

Thank yo for trying turning off background saving. Sorry this didn't fix the program errors, it was a hunch that we wanted to test, so thank you. 

Back with more details soon.

Regards,

Pete

[Mauialan]

Hello all!  Same problems here!  Tried all of the above with no positive results.  Using  Windows 10 on a PC.  Very frustrating!

[deepanus90463970]

I'm getting a similar issue but only when using the transform tool, whether I used the ctrl t or if I go into Edit > Transform, I get the same error code. I reset prefrences through photoshop and manually and the issue goes away for the moment but reappears again a bit later. Also, this is a fairly recent issue, it started maybe two days ago. So I don't know if there was an automatic update at the time but I didn't update anything myself. 

If anyone has any ideas, please help. 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.1.0 20221206.r.166 be4691b
0 address: 0x00007FF7D047CE52 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7CE43FD0C base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7CE43F269 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7CD8A1B84 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7CD8A16B9 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF7CD8A14B9 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7CD8AFBBD base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF7CE481975 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7CE484807 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7CE48425A base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF7CE463B26 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF7CBCEA158 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7CBCEA1ED base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7CBCDCFBF base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7CBCF47D1 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7CBFEED76 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF7CBCDF916 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7CBF63CB2 base: 0x00007FF7CB520000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFE05747614 base: 0x00007FFE05730000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFE05E426A1 base: 0x00007FFE05DF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Eliud Castillo]

I give click on preferences and no longer lets me do anything else immediately appears the window of has not been able to meet because there is an error in the program, as I can solve it I already have 1 week so.

[taticonalbi]

The same as you

[PECourtejoie]

Holà. Is the problem that you cannot access the preferences?

Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

[catherinem41855390]

I have installed PS 22.1.1 and have the same problem that I have had with the previous two versions - I cannot save my files. I have two unsatisfacotory work-arounds: I need to flatten my files and I then need to re-name them. The message that I get when I try to save the file is:

Could not save [file name] because of a program error.

I have a 2017 iMac with - 

Processor 3.4 GHz quad-core intel i5

Memory 32 GB

Graphics - radeon pro 570 4GB

I used the Program Error Diagnostic Plugin and I all tried all of the suggestions listed in Adobe's "Program Errors when opening or saving files." I called for tech help but the issue was not resolved and I have not heard back from Adobe.

[waheede58251637]

I everyone I have a this problem

[Unassuming_Obelisk]

I am getting this error when I attempt to open a file (tried with .jpg, .png, ,psd) and then again when i try to close the program. In order to close the program I had to use task manager. I installed the diagnostic plugin, and I followed the steps to get it to reproduce the error, but the error appears to close the plugin and I don't get any data on my clipboard.

[Unassuming_Obelisk]

Update because i was not able to edit my message: I am not always able to close photoshop with task manager if I have tried to close it normally. Sometimes the program does not even show up in task manager. I do not get any error data with this error either.

[Pete.Green]

Hi all,

Apologies for the incorrect instructions previously. Have now edited the original instructions (step 3) to require the dismissal of the Program Error dialog prior to the error detail contents getting added to the system clipboard.

Step 3: Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)

Give this a try and see if you're able to paste/provide the error details here in a new reply.

Regards,

Pete

[Trustway]

That doesn't work either. I open Photoshop, click the plugin. It takes me to an empty dashboard. I have selected copy to clipboard on the plugin. I click simulate error and then try to open a PSD file. It closes everything and takes me back to the home screen and pops up the error. After that, when I try to close Photoshop, it just gives the same error over and over. I have to use task manager to close it.

[SizzlePopFry]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF643581B56 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
1 address: 0x00007FF641CFED30 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
2 address: 0x00007FF641CFE2A9 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
3 address: 0x00007FF6412D36C4 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
4 address: 0x00007FF6412D3321 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
5 address: 0x00007FF6412D3521 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
6 address: 0x00007FF6412D3341 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
7 address: 0x00007FF6412DD21D base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
8 address: 0x00007FF641D406EE base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
9 address: 0x00007FF641D42CF1 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
10 address: 0x00007FF641D427D6 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
11 address: 0x00007FF641D1D189 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
12 address: 0x00007FF63F9F5346 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
13 address: 0x00007FF63F9F53D3 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
14 address: 0x00007FF63F9E9888 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
15 address: 0x00007FF63F9FE6FC base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
16 address: 0x00007FF63FC7DC8F base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
17 address: 0x00007FF63F9EBF0B base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
18 address: 0x00007FF63FC42512 base: 0x00007FF63F5A0000 module name: 'Photoshop.exe'
19 address: 0x00007FFF6B8D7034 base: 0x00007FFF6B8C0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFF6CF62651 base: 0x00007FFF6CF10000 module name: 'ntdll.dll'

[taticonalbi]

Photoshop Error information
Code: -1
Text: porque ha habido un error de programa
Message: No se ha podido cumplir porque ha habido un error de programa.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x00007FF66B4D93FB base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF669BD3A64 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF669BD2FC9 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF669187804 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF669187461 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF669187661 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF669187481 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF669191E7D base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF669C158CE base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF669C18171 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF669C17C46 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF669BF2459 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF66789BD36 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF66789BDC3 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF66788FCA8 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6678A597C base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF667B1A56E base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF66789233B base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF667ADDAB2 base: 0x00007FF667430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFB7F1F7034 base: 0x00007FFB7F1E0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFB80EA2651 base: 0x00007FFB80E50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Camera Chimp]

Yeah, like everyone else here.

i try to open any file - Could not complete your request because of a program error.

I try to make a new file - Could not complete your request because of a program error.

Try to cloes Photoshop - Could not complete your request because of a program error.

Try and use the diagnostics tool - Could not complete your request because of a program error.

very frustating, just transistioned from a school acount to this, a private acount and can't revert to a previous vertion, as the option does not appear in creative cloud, i am curently using the trial vertion, but had intentions of purchesing. Realy tired of this. Also if anybody knows who to talk to at the lightroom team about there "local backup" tool, that did not work, and lost at least 100 photoes and all my preset's. I would love to try and fix something, just realy upset.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x00007FF64DF993FB base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF64C693A64 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF64C692FC9 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF64BC47804 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF64BC47461 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF64BC47661 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF64BC47481 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF64BC51E7D base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF64C6D58CE base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF64C6D8171 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF64C6D7C46 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF64C6B2459 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF64A35BD36 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF64A35BDC3 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF64A34FCA8 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF64A36597C base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF64A5DA56E base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF64A35233B base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF64A59DAB2 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF9A2377034 base: 0x00007FF9A2360000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF9A2FA2651 base: 0x00007FF9A2F50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[default4s69qoh5wrvh]

Hi, this is getting very frustrating, I cannot roll back to the older versions, same error when I do. Cannot open any file, PS crashes when trying to save a new file. Never had any problems until the last update.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF7F2795E02 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7F0C45D44 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7F0C452A9 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF7F00A00B4 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF7F009FCF1 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF7F009FF11 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF7F009FD11 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF7F00AC33D base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF7F0C88C25 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7F0C8B6F8 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF7F0C8B13B base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF7F0C65059 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7EE6E6F39 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7EE6E6FD6 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7EE6DA828 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7EE6F12C1 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7EE97A155 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF7EE6DCF1B base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7EE93A602 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFCAF7B7034 base: 0x00007FFCAF7A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFCB0C42651 base: 0x00007FFCB0BF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[AALIYAH22121157kqjw]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
0 address: 0x00007FF7154DDC92 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7138BF314 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7138BE869 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF712CB1834 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF712CB14D1 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF712CB16F1 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF712CB14F1 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF712CBDBBD base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF713905805 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7139082C8 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF713907CFB base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF7138DE979 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7112A42D9 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7112A4376 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF711297C28 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7112AE831 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7115586A2 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF71129A322 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7114FA8F2 base: 0x00007FF710D80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF9212D7034 base: 0x00007FF9212C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF923262651 base: 0x00007FF923210000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[defaultpjlj6nwsnquc]

I am also getting this error, but it only happens when I am saving files to my Google Drive (via Google Drive file stream). Is this an issue for anyone else?

[defaultpjlj6nwsnquc]

Nevermind! I solved my program error problem. I gave both Google Drive and Photoshop full disk access.

[natan rabelo]

como resoolveu?

[elicmarcom]

Solved it for me as well! Thanks for the tip!

[branchbay]

I have tried all of the above suggestions, but still get the Program error, The only way, I can save a file is to add a character to the name and it gets saved. 

[naimc17156484]

On a Mac running Catalina (10.5.7) I have a user that is getting "Could not complete your request because of a program error." every time she tries to create a new or open any file in any version of PS v 22. Installed the user diagnostic into plug ins and got the following (see pic) . Please advise.

[YJ-Lee]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF7E8FF2056 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
1 address: 0x00007FF7E77E99C0 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
2 address: 0x00007FF7E77E8F19 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
3 address: 0x00007FF7E6DCB434 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
4 address: 0x00007FF7E6DCB0C1 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
5 address: 0x00007FF7E6DCB2C1 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
6 address: 0x00007FF7E6DCB0E1 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
7 address: 0x00007FF7E6DD445D base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
8 address: 0x00007FF7E7829F7E base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
9 address: 0x00007FF7E782C451 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
10 address: 0x00007FF7E782BF36 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
11 address: 0x00007FF7E7806A89 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
12 address: 0x00007FF7E54F85F6 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
13 address: 0x00007FF7E54F867D base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
14 address: 0x00007FF7E54ECBD8 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
15 address: 0x00007FF7E550198C base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
16 address: 0x00007FF7E5787AEF base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
17 address: 0x00007FF7E54EF26B base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
18 address: 0x00007FF7E574C372 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
19 address: 0x00007FFB16EA7034 base: 0x00007FFB16E90000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFB181DD0D1 base: 0x00007FFB18190000 module name: 'ntdll.dll'

[zengjin5CAD]

Photoshop Error information

Code: -20

Text: because of a program error

Message: Could not save “test.psd” because of a program error.

Stack:

Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa

0 address: 0x11831be3d base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000011831be79 Adobe Photoshop 2021 + 146632313'

1 address: 0x11612de6e base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000011612de6e Adobe Photoshop 2021 + 111054446'

2 address: 0x11612e204 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000011612e204 Adobe Photoshop 2021 + 111055364'

3 address: 0x114d6b136 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x0000000114d6b136 Adobe Photoshop 2021 + 90333494'

4 address: 0x1135a5a7d base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x00000001135a5a7d Adobe Photoshop 2021 + 65407613'

5 address: 0x116126cf5 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x0000000116126cf5 Adobe Photoshop 2021 + 111025397'

6 address: 0x11610f568 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000011610f568 Adobe Photoshop 2021 + 110929256'

7 address: 0x11610f674 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000011610f674 Adobe Photoshop 2021 + 110929524'

8 address: 0x11610f5bf base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000011610f5bf Adobe Photoshop 2021 + 110929343'

9 address: 0x115fea111 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x0000000115fea111 Adobe Photoshop 2021 + 109728017'

10 address: 0x115fe9f6d base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x0000000115fe9f6d Adobe Photoshop 2021 + 109727597'

11 address: 0x7fff211ed50f base: 0x7fff2114c000 module name: 'Foundation' symbol info: '11  Foundation                          0x00007fff211ed50f __NSFireTimer + 67'

12 address: 0x7fff2043c8fd base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '12  CoreFoundation                      0x00007fff2043c8fd __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'

13 address: 0x7fff2043c3d8 base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '13  CoreFoundation                      0x00007fff2043c3d8 __CFRunLoopDoTimer + 922'

14 address: 0x7fff2043bf32 base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '14  CoreFoundation                      0x00007fff2043bf32 __CFRunLoopDoTimers + 307'

15 address: 0x7fff2042253d base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '15  CoreFoundation                      0x00007fff2042253d __CFRunLoopRun + 1958'

16 address: 0x7fff204216be base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '16  CoreFoundation                      0x00007fff204216be CFRunLoopRunSpecific + 563'

17 address: 0x7fff2868dfd0 base: 0x7fff2865d000 module name: 'HIToolbox' symbol info: '17  HIToolbox                           0x00007fff2868dfd0 RunCurrentEventLoopInMode + 292'

18 address: 0x7fff2868ddcc base: 0x7fff2865d000 module name: 'HIToolbox' symbol info: '18  HIToolbox                           0x00007fff2868ddcc ReceiveNextEventCommon + 709'

19 address: 0x7fff2868daef base: 0x7fff2865d000 module name: 'HIToolbox' symbol info: '19  HIToolbox                           0x00007fff2868daef _BlockUntilNextEventMatchingListInModeWithFilter + 64'

20 address: 0x7fff22c3af85 base: 0x7fff22bfc000 module name: 'AppKit' symbol info: '20  AppKit                              0x00007fff22c3af85 _DPSNextEvent + 883'

21 address: 0x7fff22c3974b base: 0x7fff22bfc000 module name: 'AppKit' symbol info: '21  AppKit                              0x00007fff22c3974b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366'

22 address: 0x115fe89f5 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '22  Adobe Photoshop 2021                0x0000000115fe89f5 Adobe Photoshop 2021 + 109722101'

23 address: 0x7fff22c2bbda base: 0x7fff22bfc000 module name: 'AppKit' symbol info: '23  AppKit                              0x00007fff22c2bbda -[NSApplication run] + 586'

24 address: 0x115fe9eb2 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '24  Adobe Photoshop 2021                0x0000000115fe9eb2 Adobe Photoshop 2021 + 109727410'

25 address: 0x115fec15d base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '25  Adobe Photoshop 2021                0x0000000115fec15d Adobe Photoshop 2021 + 109736285'

26 address: 0x11610fe4c base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '26  Adobe Photoshop 2021                0x000000011610fe4c Adobe Photoshop 2021 + 110931532'

27 address: 0x115ec5ccb base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '27  Adobe Photoshop 2021                0x0000000115ec5ccb Adobe Photoshop 2021 + 108530891'

28 address: 0x10f748259 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '28  Adobe Photoshop 2021                0x000000010f748259 Adobe Photoshop 2021 + 12889'

29 address: 0x7fff20346631 base: 0x7fff20331000 module name: 'libdyld.dylib' symbol info: '29  libdyld.dylib                       0x00007fff20346631 start + 1'

30 address: 0x1 module name: '<unknown module>' symbol info: '30  ???                                 0x0000000000000001 0x0 + 1'