Frustrated by Program Errors in Photoshop? We can help! First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files Next, if after following the steps above and you're still encountering Program Errors: Follow the instructions to install the Program Error Diagnostic Plugin Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard) Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Pete.Green

Question

Program Error Diagnostic Plugin feedback

Forum|Forum|5 years ago
January 29, 2021
910 replies
247963 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

This topic has been closed for replies.

Show previous replies

C

Clémence25274837l3tu

Participant

Hello, I hope someone will help me.

I noticed when I modify a picture raw in lightroom that I modify in Photoshop, the picture doesn't accept any change and the background around the picture is weird. I'm in a mess I have pictures to modify for wenesday... Please help !

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
0 address: 0x00007FF623855E22 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF621C2B444 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF621C2A919 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF62105A434 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF621059EC1 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF621059F61 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF621059EE1 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF62106647D base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF621C71A55 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF621C746D8 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF621C7421B base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF621C4F0C9 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF61F63CA69 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF61F63CB06 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF61F630079 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF61F646FD1 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF61F8FC752 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF61F632ACE base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF61F893392 base: 0x00007FF61F030000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFA9C7E54E0 base: 0x00007FFA9C7D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFA9DE6485B base: 0x00007FFA9DE60000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

M

Marty Kramer

Participant

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 23.4.1 20220615.r.547 3121b66

0 address: 0x10718ce60 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010718ce9c Adobe Photoshop 2022 + 89018012'

1 address: 0x1049c3cf4 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x00000001049c3cf4 Adobe Photoshop 2022 + 47299828'

2 address: 0x1049c3f41 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x00000001049c3f41 Adobe Photoshop 2022 + 47300417'

3 address: 0x107a69883 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000107a69883 Adobe Photoshop 2022 + 98310275'

4 address: 0x107a69859 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000107a69859 Adobe Photoshop 2022 + 98310233'

5 address: 0x107a69849 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000107a69849 Adobe Photoshop 2022 + 98310217'

6 address: 0x107a69839 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000107a69839 Adobe Photoshop 2022 + 98310201'

7 address: 0x107a697fd base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000107a697fd Adobe Photoshop 2022 + 98310141'

8 address: 0x1049c0ccb base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x00000001049c0ccb Adobe Photoshop 2022 + 47287499'

9 address: 0x1049be915 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x00000001049be915 Adobe Photoshop 2022 + 47278357'

10 address: 0x1049bbefb base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x00000001049bbefb Adobe Photoshop 2022 + 47267579'

11 address: 0x1049a6088 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x00000001049a6088 Adobe Photoshop 2022 + 47177864'

12 address: 0x1049a619a base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x00000001049a619a Adobe Photoshop 2022 + 47178138'

13 address: 0x1048ae8a0 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x00000001048ae8a0 Adobe Photoshop 2022 + 46164128'

14 address: 0x7ff803e8259b base: 0x7ff803a1b000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff803e8259b -[NSApplication _handleEvent:] + 65'

15 address: 0x7ff803a4af8e base: 0x7ff803a1b000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff803a4af8e -[NSApplication run] + 623'

16 address: 0x1048af3a2 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x00000001048af3a2 Adobe Photoshop 2022 + 46166946'

17 address: 0x1048b1b96 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x00000001048b1b96 Adobe Photoshop 2022 + 46177174'

18 address: 0x1049a69dc base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x00000001049a69dc Adobe Photoshop 2022 + 47180252'

19 address: 0x1079b6cd5 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x00000001079b6cd5 Adobe Photoshop 2022 + 97578197'

20 address: 0x101caddf8 base: 0x101ca8000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000101caddf8 Adobe Photoshop 2022 + 24056'

21 address: 0x1103af51e module name: '<unknown module>' symbol info: '21 dyld 0x00000001103af51e start + 462'

L

LucasAG

Participant

Hi all, I'm hoping someone can help.

My error, i cant use my photoshop, this error always happenns:

Photoshop Error information

Code: -1

Text: devido a erro no programa

Message: Não foi possível completar o seu pedido devido a erro no programa.

Stack:

Adobe Photoshop 23.4.1 20220615.r.547 3121b66

0 address: 0x00007FF6DCA8E1B3 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

1 address: 0x00007FF6DAC1C06C base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

2 address: 0x00007FF6DAC1B729 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

3 address: 0x00007FF6DA12AEA4 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

4 address: 0x00007FF6DA12A9D9 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

5 address: 0x00007FF6DA12A7D9 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

6 address: 0x00007FF6DA138A3D base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

7 address: 0x00007FF6DAC5C705 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

8 address: 0x00007FF6DAC5F4B7 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

9 address: 0x00007FF6DAC5EF0A base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

10 address: 0x00007FF6DAC3F7C9 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

11 address: 0x00007FF6D860E6D8 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

12 address: 0x00007FF6D860E776 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

13 address: 0x00007FF6D8601FCF base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

14 address: 0x00007FF6D8618991 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

15 address: 0x00007FF6D88DB49C base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

16 address: 0x00007FF6D86048D9 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

17 address: 0x00007FF6D8869D22 base: 0x00007FF6D8030000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

18 address: 0x00007FF9454B54E0 base: 0x00007FF9454A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.

19 address: 0x00007FF94646485B base: 0x00007FF946460000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

H

Harri.H

Participant

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Stack:

Diese Fehlermeldung erscheint bei der Bereichsauswahl mit dem Kopiestempel. Erschneint nach Quitierung sofort wieder, solange der Kopierstempel aktiviert ist. Dieser Fehler erscheint seit Aktualliesierung von Photoshop am 14.07.22.

Nach "Stack" kommt leider kein weiterer Programmcode.

F

Fynn25410979wzqu

Participant

Same issue here!!!

J

Jordinii22

Participant

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.1 20220615.r.547 3121b66
0 address: 0x00007FF61894E1B3 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF616ADC06C base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF616ADB729 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF615FEAEA4 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF615FEA9D9 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF615FEA7D9 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF615FF8A3D base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF616B1C705 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF616B1F4B7 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF616B1EF0A base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF616AFF7C9 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6144CE6D8 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6144CE776 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6144C1FCF base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6144D8991 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF61479B49C base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6144C48D9 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF614729D22 base: 0x00007FF613EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFB97937034 base: 0x00007FFB97920000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFB98F42651 base: 0x00007FFB98EF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

W

wise_passion5F99

Participant

Photoshop Error information
Code: -1
Text: devido a erro no programa
Message: Não foi possível completar o seu pedido devido a erro no programa.
Stack:
Adobe Photoshop 23.4.1 20220615.r.547 3121b66
0 address: 0x10fa7ee60 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010fa7ee9c Adobe Photoshop 2022 + 89018012'
1 address: 0x10d2b5cf4 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010d2b5cf4 Adobe Photoshop 2022 + 47299828'
2 address: 0x10d2b5f41 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010d2b5f41 Adobe Photoshop 2022 + 47300417'
3 address: 0x11035b883 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000011035b883 Adobe Photoshop 2022 + 98310275'
4 address: 0x11035b859 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000011035b859 Adobe Photoshop 2022 + 98310233'
5 address: 0x11035b849 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000011035b849 Adobe Photoshop 2022 + 98310217'
6 address: 0x11035b839 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000011035b839 Adobe Photoshop 2022 + 98310201'
7 address: 0x11035b7fd base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000011035b7fd Adobe Photoshop 2022 + 98310141'
8 address: 0x10d2b2ccb base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010d2b2ccb Adobe Photoshop 2022 + 47287499'
9 address: 0x10d2b0915 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010d2b0915 Adobe Photoshop 2022 + 47278357'
10 address: 0x10d2adefb base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010d2adefb Adobe Photoshop 2022 + 47267579'
11 address: 0x10d298088 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010d298088 Adobe Photoshop 2022 + 47177864'
12 address: 0x10d29819a base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010d29819a Adobe Photoshop 2022 + 47178138'
13 address: 0x10d1a08a0 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010d1a08a0 Adobe Photoshop 2022 + 46164128'
14 address: 0x7ff80473359b base: 0x7ff8042cc000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff80473359b -[NSApplication _handleEvent:] + 65'
15 address: 0x7ff8042fbf8e base: 0x7ff8042cc000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff8042fbf8e -[NSApplication run] + 623'
16 address: 0x10d1a13a2 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010d1a13a2 Adobe Photoshop 2022 + 46166946'
17 address: 0x10d1a3b96 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010d1a3b96 Adobe Photoshop 2022 + 46177174'
18 address: 0x10d2989dc base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010d2989dc Adobe Photoshop 2022 + 47180252'
19 address: 0x1102a8cd5 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x00000001102a8cd5 Adobe Photoshop 2022 + 97578197'
20 address: 0x10a59fdf8 base: 0x10a59a000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010a59fdf8 Adobe Photoshop 2022 + 24056'
21 address: 0x117db451e module name: '<unknown module>' symbol info: '21 dyld 0x0000000117db451e start + 462'

C

Coccinelle63

Participant

Hello, I had to back up my files from an HP hard drive to do a system restore which led to a complete melt down of the harddrive, bought a new Lenovo and now I can only open a few photoshop art files and photos. Here is the diagnostic results:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
0 address: 0x00007FF6CA53D822 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6C882E044 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6C882D669 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6C7CE6A34 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6C7CE6841 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6C7CE68F1 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6C7CE6861 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6C7CF45CD base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6C886E7F5 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6C8871778 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6C887115A base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6C8851E09 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF6C6293548 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6C62935E6 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6C6286BCF base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6C629D741 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6C65534E7 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6C62895DE base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6C64EB1D2 base: 0x00007FF6C5CA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFAA20854E0 base: 0x00007FFAA2070000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFAA33A485B base: 0x00007FFAA33A0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

marketingm70147947

Participant

i am encounter "program error" while picking the SMUDGE tool and press ALT to sample the background. even after clicking "OK" it won't go. I need to terminate the app to quit.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

marketingm70147947

Participant

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

A

Anna251669656rx0

Participant

Photoshop Error information

Code: -1

Text: poiché si è verificato un errore del programma

Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.

Stack:

Adobe Photoshop 23.4.1 20220615.r.547 3121b66

0 address: 0x109832e60 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000109832e9c Adobe Photoshop 2022 + 89018012'

1 address: 0x107069cf4 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000107069cf4 Adobe Photoshop 2022 + 47299828'

2 address: 0x107069f41 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000107069f41 Adobe Photoshop 2022 + 47300417'

3 address: 0x10a10f883 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010a10f883 Adobe Photoshop 2022 + 98310275'

4 address: 0x10a10f859 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010a10f859 Adobe Photoshop 2022 + 98310233'

5 address: 0x10a10f849 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010a10f849 Adobe Photoshop 2022 + 98310217'

6 address: 0x10a10f839 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010a10f839 Adobe Photoshop 2022 + 98310201'

7 address: 0x10a10f7fd base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010a10f7fd Adobe Photoshop 2022 + 98310141'

8 address: 0x107066ccb base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000107066ccb Adobe Photoshop 2022 + 47287499'

9 address: 0x107064915 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000107064915 Adobe Photoshop 2022 + 47278357'

10 address: 0x107061efb base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000107061efb Adobe Photoshop 2022 + 47267579'

11 address: 0x10704c088 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010704c088 Adobe Photoshop 2022 + 47177864'

12 address: 0x10704c19a base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010704c19a Adobe Photoshop 2022 + 47178138'

13 address: 0x106f548a0 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000106f548a0 Adobe Photoshop 2022 + 46164128'

14 address: 0x7ff82089559b base: 0x7ff82042e000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff82089559b -[NSApplication _handleEvent:] + 65'

15 address: 0x7ff82045df8e base: 0x7ff82042e000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff82045df8e -[NSApplication run] + 623'

16 address: 0x106f553a2 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000106f553a2 Adobe Photoshop 2022 + 46166946'

17 address: 0x106f57b96 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000106f57b96 Adobe Photoshop 2022 + 46177174'

18 address: 0x10704c9dc base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010704c9dc Adobe Photoshop 2022 + 47180252'

19 address: 0x10a05ccd5 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010a05ccd5 Adobe Photoshop 2022 + 97578197'

20 address: 0x104353df8 base: 0x10434e000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000104353df8 Adobe Photoshop 2022 + 24056'

21 address: 0x11d07651e module name: '<unknown module>' symbol info: '21 dyld 0x000000011d07651e start + 462'

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