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Pete.Green
Community Manager
Pete.GreenCommunity Manager
Community Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 246931 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    M
    Myev_lascalde
    New Participant
    September 3, 2023

    Hello,

    I'm getting a lot of program errors since the 24.1 update, I have to keep the older version (24.0).

    I tried today the latest version (24.7) just in case, and sadly it was even worse than the 24.1. I simply cannot open any file or close the program.

    Here is my diagnostic, thank you in advance for your help :

     

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
    Stack:
    Adobe Photoshop 24.0.0 20221013.r.59 3a3d761
    0 address: 0x00007FF79829AEB2 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7962ED4CC base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF7962ECB89 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7957C62F4 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7957C5CA9 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7957C5C29 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7957D414D base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF79632E5B5 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF796331447 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF796330E9A base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF796310CB9 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF793C552F8 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF793C55396 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF793C4817F base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF793C5F911 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF793F4170F base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF793C4AAB6 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF793EB7A72 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF87E0B7614 base: 0x00007FF87E0A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF87F7426B1 base: 0x00007FF87F6F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    H
    Happygav
    New Participant
    September 3, 2023

    When I try to adjust brightness/contrast of a layer I am getting "Could not complete the Brightness/Contrast command because of a program error"

    3
    32004156txyr
    New Participant
    August 31, 2023

    Hi, this error happens whenever I change the interface and exit the program.

     

    Photoshop Error information
Code: -43
Text: ponieważ nie można znaleźć pliku
Message: Nie można zapisać preferencji ponieważ nie można znaleźć pliku.
Stack:
Adobe Photoshop 25.1.0 20230826.m.2304 824db35 - x86
0	address: 0x00007FF7CCC027E1	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1	address: 0x00007FF7CB2D8668	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2	address: 0x00007FF7CB2D799C	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3	address: 0x00007FF7CB2D9C83	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4	address: 0x00007FF7CB2D8923	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5	address: 0x00007FF7C9BD643B	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
6	address: 0x00007FF7CC74D88B	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
7	address: 0x00007FF7C8EAD489	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8	address: 0x00007FF7CC7470FD	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
9	address: 0x00007FF7CC758EAA	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
10	address: 0x00007FF7CAC6F26D	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
11	address: 0x00007FF7CC74925B	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12	address: 0x00007FF7CC82CAF2	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13	address: 0x00007FFCC2F0257D	base: 0x00007FFCC2EF0000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
14	address: 0x00007FFCC4C0AA68	base: 0x00007FFCC4BB0000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

     

    카
    카림31976570lp1y
    New Participant
    August 30, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
    0 address: 0x00007FF656960181 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    1 address: 0x00007FF65507A1E6 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF655079609 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF654AE8B54 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    4 address: 0x00007FF654AE8479 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    5 address: 0x00007FF654AE8459 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    6 address: 0x00007FF654AFA60D base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    7 address: 0x00007FF65507C895 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF65507F797 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF65507F12A base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6550CE266 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF656504198 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    12 address: 0x00007FF65650422D base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    13 address: 0x00007FF6564C432D base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    14 address: 0x00007FF6564D2DD1 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    15 address: 0x00007FF654A93E9D base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    16 address: 0x00007FF6564C6D5B base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    17 address: 0x00007FF656597812 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    18 address: 0x00007FFDE19B257D base: 0x00007FFDE19A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFDE25AAA68 base: 0x00007FFDE2550000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    Jacob290090617f8m
    New Participant
    August 28, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not open “Haaland.psd” because of a program error.
    Stack:
    Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
    0 address: 0x00007FF7C1690181 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    1 address: 0x00007FF7BFDAA1E6 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF7BFDA9609 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7BFDAB7E3 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7BE3F315E base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    5 address: 0x00007FF7BFDAB8C9 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7BFDAA420 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF7BDF61387 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    8 address: 0x00007FF7BDF63F8C base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    9 address: 0x00007FF7BE3C9489 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    10 address: 0x00007FF7BE9F0797 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    11 address: 0x00007FF7BE9F0593 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    12 address: 0x00007FF7BE9F0004 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    13 address: 0x00007FF7BE01D4C4 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7BD50526E base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    15 address: 0x00007FF7C1218FB3 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    16 address: 0x00007FF7BE1B657E base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7BFDF59FB base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    18 address: 0x00007FF7BFDFCC1E base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    19 address: 0x00007FF7BFDF829C base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    20 address: 0x00007FF7BFDC8291 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    21 address: 0x00007FF7BFDC7A25 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    22 address: 0x00007FF7BFDAF12A base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    23 address: 0x00007FF7BFDFE266 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    24 address: 0x00007FF7C1234198 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    25 address: 0x00007FF7C123422D base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    26 address: 0x00007FF7C11F4C14 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    27 address: 0x00007FF7C1202DD1 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    28 address: 0x00007FF7BF7C3E9D base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    29 address: 0x00007FF7C11F6D5B base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    30 address: 0x00007FF7C12C7812 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    31 address: 0x00007FFA812555A0 base: 0x00007FFA81240000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    32 address: 0x00007FFA826C485B base: 0x00007FFA826C0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    P
    pjmeade
    New Participant
    August 23, 2023

    I think the key diagnostic feature in the errors I've been experiencing, is that they started after trying the AI beta. This seems to have poisoned the computer for photoshop work. Each day, on the computer that I used to download the AI beta, I have to uninstall and reinstall photoshop before I can use it. On the computer that didn't have the AI beta, photoshop works without a hitch. This is nothing to do with drivers being up to date or any of the other "fixes" that have been offered. The beta changed some code to the/my computer that prevents photoshop from working properly.

    We need a fix that can remove whatever was changed and that ideally, doesn't involve burrowing into the dark areas under the bonnet (hood).

    PECourtejoie
    PECourtejoie
    Adobe Expert
    August 23, 2023

    Hi, I'd consider the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    @Pete.Green I thougth that the discussion was locked. Was it decided to reopen it?

      P
      pjmeade
      New Participant
      August 23, 2023

      I found it open 

      V
      Volker31827991ogy4
      New Participant
      August 22, 2023

      Photoshop Error information
      Code: -1
      Text: weil ein Programmfehler aufgetreten ist
      Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
      Stack:
      Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
      0 address: 0x00007FF7CE1E0181 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      1 address: 0x00007FF7CC8FA1E6 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      2 address: 0x00007FF7CC8F9609 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      3 address: 0x00007FF7CC368B54 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      4 address: 0x00007FF7CC368479 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      5 address: 0x00007FF7CC368459 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      6 address: 0x00007FF7CC37A60D base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      7 address: 0x00007FF7CC8FC895 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      8 address: 0x00007FF7CC8FF797 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      9 address: 0x00007FF7CC8FF12A base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      10 address: 0x00007FF7CC94E266 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      11 address: 0x00007FF7CDD84198 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      12 address: 0x00007FF7CDD8422D base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      13 address: 0x00007FF7CDD4432D base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      14 address: 0x00007FF7CDD52DD1 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      15 address: 0x00007FF7CC313E9D base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      16 address: 0x00007FF7CDD46D5B base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      17 address: 0x00007FF7CDE17812 base: 0x00007FF7C9A60000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      18 address: 0x00007FF8EEB77614 base: 0x00007FF8EEB60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      19 address: 0x00007FF8F0A226B1 base: 0x00007FF8F09D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

        T
        Tired World
        New Participant
        August 6, 2023

        Photoshop Error information
        Code: -1
        Text: because of a program error
        Message: Could not complete your request because of a program error.
        Stack:
        Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
        0 address: 0x00007FF61E060181 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
        1 address: 0x00007FF61C77A1E6 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        2 address: 0x00007FF61C779609 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        3 address: 0x00007FF61C1E8B54 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
        4 address: 0x00007FF61C1E8479 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
        5 address: 0x00007FF61C1E8459 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
        6 address: 0x00007FF61C1FA60D base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
        7 address: 0x00007FF61C77C895 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        8 address: 0x00007FF61C77F797 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        9 address: 0x00007FF61C77F12A base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        10 address: 0x00007FF61C7CE266 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
        11 address: 0x00007FF61DC04198 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
        12 address: 0x00007FF61DC0422D base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
        13 address: 0x00007FF61DBC432D base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
        14 address: 0x00007FF61DBD2DD1 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
        15 address: 0x00007FF61C193E9D base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
        16 address: 0x00007FF61DBC6D5B base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
        17 address: 0x00007FF61DC97812 base: 0x00007FF6198E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
        18 address: 0x00007FFB369C7614 base: 0x00007FFB369B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
        19 address: 0x00007FFB36F026B1 base: 0x00007FFB36EB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

         

          Pete.Green
          Community Manager
          Pete.GreenCommunity ManagerAuthor
          Community Manager
          March 30, 2023

          Hi all,

           

          Wanting to extend an apology for the program errors you've faced and give an update on our progress. 

          At this time we have a lot of data that the team is investigating and taking action on hopefully resulting in some fixes for these errors. For the time being, we'll lock this thread so others don't feel they need to add new diagnostic plugin log data.

           

          Also want to say thanks to every one of you who provided logs to help with the team's investigations. We really appreciate your participation in solving this and hopefully we'll be able to come up with some resolutions.

           

          Regards,

          Pete

            P
            P5E2E
            Known Participant
            March 29, 2023

            Photoshop Error information
            Code: -1
            Text: because of a program error
            Message: Could not complete the Brightness/Contrast command because of a program error.
            Stack:
            Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
            0 address: 0x106b40050 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x0000000106b40080 Adobe Photoshop 2023 + 39780480'
            1 address: 0x106ab7940 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x0000000106ab7940 Adobe Photoshop 2023 + 39221568'
            2 address: 0x106ab5ee0 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x0000000106ab5ee0 Adobe Photoshop 2023 + 39214816'
            3 address: 0x106ab61fc base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x0000000106ab61fc Adobe Photoshop 2023 + 39215612'
            4 address: 0x106ab616c base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x0000000106ab616c Adobe Photoshop 2023 + 39215468'
            5 address: 0x106ab87d0 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x0000000106ab87d0 Adobe Photoshop 2023 + 39225296'
            6 address: 0x106ab8818 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x0000000106ab8818 Adobe Photoshop 2023 + 39225368'
            7 address: 0x105453f44 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x0000000105453f44 Adobe Photoshop 2023 + 15744836'
            8 address: 0x105456f34 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000105456f34 Adobe Photoshop 2023 + 15757108'
            9 address: 0x105b7254c base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x0000000105b7254c Adobe Photoshop 2023 + 23209292'
            10 address: 0x10634e234 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x000000010634e234 Adobe Photoshop 2023 + 31449652'
            11 address: 0x105a03048 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x0000000105a03048 Adobe Photoshop 2023 + 21704776'
            12 address: 0x105a03c90 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000105a03c90 Adobe Photoshop 2023 + 21707920'
            13 address: 0x1069ce44c base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x00000001069ce44c Adobe Photoshop 2023 + 38265932'
            14 address: 0x1069cd614 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '14 Adobe Photoshop 2023 0x00000001069cd614 Adobe Photoshop 2023 + 38262292'
            15 address: 0x106ab1800 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '15 Adobe Photoshop 2023 0x0000000106ab1800 Adobe Photoshop 2023 + 39196672'
            16 address: 0x106aa4aa8 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x0000000106aa4aa8 Adobe Photoshop 2023 + 39144104'
            17 address: 0x106aa4c00 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x0000000106aa4c00 Adobe Photoshop 2023 + 39144448'
            18 address: 0x106a4fb78 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x0000000106a4fb78 Adobe Photoshop 2023 + 38796152'
            19 address: 0x1b2f30098 base: 0x1b2b78000 module name: 'AppKit' symbol info: '19 AppKit 0x00000001b2f30098 -[NSApplication _handleEvent:] + 60'
            20 address: 0x1b2ba4e30 base: 0x1b2b78000 module name: 'AppKit' symbol info: '20 AppKit 0x00000001b2ba4e30 -[NSApplication run] + 500'
            21 address: 0x106a50558 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '21 Adobe Photoshop 2023 0x0000000106a50558 Adobe Photoshop 2023 + 38798680'
            22 address: 0x106a52960 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '22 Adobe Photoshop 2023 0x0000000106a52960 Adobe Photoshop 2023 + 38807904'
            23 address: 0x106aa53f0 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '23 Adobe Photoshop 2023 0x0000000106aa53f0 Adobe Photoshop 2023 + 39146480'
            24 address: 0x108a79c48 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '24 Adobe Photoshop 2023 0x0000000108a79c48 Adobe Photoshop 2023 + 72522824'
            25 address: 0x1045559d0 base: 0x104550000 module name: 'Adobe Photoshop 2023' symbol info: '25 Adobe Photoshop 2023 0x00000001045559d0 Adobe Photoshop 2023 + 22992'
            26 address: 0x1af523e50 base: 0x1af51e000 module name: 'dyld' symbol info: '26 dyld 0x00000001af523e50 start + 2544'

             

            bobokbg
            bobokbg
            New Participant
            March 30, 2023

            I have the error when plaing and action. The error apears when the action has to save the file:

             

            Photoshop Error information
            Code: -1
            Text: because of a program error
            Message: Could not complete your request because of a program error.
            Stack:
            Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
            0 address: 0x00007FF63E424991 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
            1 address: 0x00007FF63C9BD114 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            2 address: 0x00007FF63C9BC4B9 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            3 address: 0x00007FF63BBBC7B4 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            4 address: 0x00007FF63BBBBFD9 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            5 address: 0x00007FF63BBBBE39 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            6 address: 0x00007FF63BBCDB8D base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            7 address: 0x00007FF63CA030F5 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            8 address: 0x00007FF63CA05FF7 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            9 address: 0x00007FF63CA0599A base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            10 address: 0x00007FF63C9DEF26 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
            11 address: 0x00007FF639ED08C8 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
            12 address: 0x00007FF639ED095D base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
            13 address: 0x00007FF639EAF8C0 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
            14 address: 0x00007FF639EBE621 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
            15 address: 0x00007FF63A291C52 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
            16 address: 0x00007FF639EB22CB base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
            17 address: 0x00007FF639F38EF2 base: 0x00007FF6399F0000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
            18 address: 0x00007FFF24757614 base: 0x00007FFF24740000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
            19 address: 0x00007FFF263E26A1 base: 0x00007FFF26390000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

             

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