program error when nudging (mac os 12.3.1, 27" iMac 2019, i5)

Explorer ,
May 16, 2022 May 16, 2022

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Good morning,

 

I'm having the "Could not nudge data because of a program error" message  occasionaly when I try to move one or more layers with the arrow keys (Marquee tool selected, Cmd+Shift+arrow). The only way to 'solve' it is to save the file and then reopen it (no need to restart Photoshop).

 

Orinially reported as a 'me too' in https://community.adobe.com/t5/photoshop-ecosystem-discussions/move-and-nudge-with-cursor-keys-malfu...

 

Photoshop 23.3.2

macos 12.3.1

27" iMac 2019, 5K

3.7GHz 6-core i5

Radeon Pro 580X 8GB graphics card

 

Dump from the Diagnostics plug-in:

>>>>>>>>>>>>>>>

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
0 address: 0x10b8c24f0 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010b8c252c Adobe Photoshop 2022 + 85886252'
1 address: 0x10931b034 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x000000010931b034 Adobe Photoshop 2022 + 46403636'
2 address: 0x10931b281 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x000000010931b281 Adobe Photoshop 2022 + 46404225'
3 address: 0x10c160923 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010c160923 Adobe Photoshop 2022 + 94923043'
4 address: 0x10c1608f9 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010c1608f9 Adobe Photoshop 2022 + 94923001'
5 address: 0x10c1608e9 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010c1608e9 Adobe Photoshop 2022 + 94922985'
6 address: 0x10c1608d9 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010c1608d9 Adobe Photoshop 2022 + 94922969'
7 address: 0x10c16089d base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010c16089d Adobe Photoshop 2022 + 94922909'
8 address: 0x10931800b base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010931800b Adobe Photoshop 2022 + 46391307'
9 address: 0x109315c55 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x0000000109315c55 Adobe Photoshop 2022 + 46382165'
10 address: 0x10931323b base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x000000010931323b Adobe Photoshop 2022 + 46371387'
11 address: 0x1092fd418 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x00000001092fd418 Adobe Photoshop 2022 + 46281752'
12 address: 0x1092fd52a base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x00000001092fd52a Adobe Photoshop 2022 + 46282026'
13 address: 0x109209440 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x0000000109209440 Adobe Photoshop 2022 + 45282368'
14 address: 0x7ff81c8fa8db base: 0x7ff81c494000 module name: 'AppKit' symbol info: '14  AppKit                              0x00007ff81c8fa8db -[NSApplication _handleEvent:] + 65'
15 address: 0x7ff81c4c32ce base: 0x7ff81c494000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff81c4c32ce -[NSApplication run] + 623'
16 address: 0x109209f42 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x0000000109209f42 Adobe Photoshop 2022 + 45285186'
17 address: 0x10920c736 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x000000010920c736 Adobe Photoshop 2022 + 45295414'
18 address: 0x1092fdd6c base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x00000001092fdd6c Adobe Photoshop 2022 + 46284140'
19 address: 0x10c0aff99 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x000000010c0aff99 Adobe Photoshop 2022 + 94199705'
20 address: 0x1066dd9c2 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x00000001066dd9c2 Adobe Photoshop 2022 + 14786'
21 address: 0x11333451e module name: '<unknown module>' symbol info: '21  dyld                                0x000000011333451e start + 462'
<<<<<<<<<<<<<<<<<
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New Here ,
Mar 30, 2021 Mar 30, 2021

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Recently, I'm experiencing an annoying problem in Photoshop.

 

Sometimes, out of the blue, the Move tool simply stops working and when I try to Nudge with my arrow keys, it displays a message telling me that Nudge won't work dua to a program error.

 

Then I have to close all my projects, shut Photoshop down and reopen everything all over again.

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Just happened again

 

Screenshot 2021-03-30 at 10.10.38.png

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Explorer ,
May 16, 2022 May 16, 2022

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Good morning,

 

I'm having the same issue occasionaly when I try to move one or more layers with the arrow keys (Marquee tool selected, Cmd+Shift+arrow). The only way to 'solve' it is to save the file and then reopen it (no need to restart Photoshop).

 

Photoshop 23.3.2

macos 12.3.1

 

Dump from the Diagnostics plug-in:

>>>>>>>>>>>>>>>

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
0 address: 0x10b8c24f0 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010b8c252c Adobe Photoshop 2022 + 85886252'
1 address: 0x10931b034 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x000000010931b034 Adobe Photoshop 2022 + 46403636'
2 address: 0x10931b281 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x000000010931b281 Adobe Photoshop 2022 + 46404225'
3 address: 0x10c160923 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010c160923 Adobe Photoshop 2022 + 94923043'
4 address: 0x10c1608f9 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010c1608f9 Adobe Photoshop 2022 + 94923001'
5 address: 0x10c1608e9 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010c1608e9 Adobe Photoshop 2022 + 94922985'
6 address: 0x10c1608d9 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010c1608d9 Adobe Photoshop 2022 + 94922969'
7 address: 0x10c16089d base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010c16089d Adobe Photoshop 2022 + 94922909'
8 address: 0x10931800b base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010931800b Adobe Photoshop 2022 + 46391307'
9 address: 0x109315c55 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x0000000109315c55 Adobe Photoshop 2022 + 46382165'
10 address: 0x10931323b base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x000000010931323b Adobe Photoshop 2022 + 46371387'
11 address: 0x1092fd418 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x00000001092fd418 Adobe Photoshop 2022 + 46281752'
12 address: 0x1092fd52a base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x00000001092fd52a Adobe Photoshop 2022 + 46282026'
13 address: 0x109209440 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x0000000109209440 Adobe Photoshop 2022 + 45282368'
14 address: 0x7ff81c8fa8db base: 0x7ff81c494000 module name: 'AppKit' symbol info: '14  AppKit                              0x00007ff81c8fa8db -[NSApplication _handleEvent:] + 65'
15 address: 0x7ff81c4c32ce base: 0x7ff81c494000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff81c4c32ce -[NSApplication run] + 623'
16 address: 0x109209f42 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x0000000109209f42 Adobe Photoshop 2022 + 45285186'
17 address: 0x10920c736 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x000000010920c736 Adobe Photoshop 2022 + 45295414'
18 address: 0x1092fdd6c base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x00000001092fdd6c Adobe Photoshop 2022 + 46284140'
19 address: 0x10c0aff99 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x000000010c0aff99 Adobe Photoshop 2022 + 94199705'
20 address: 0x1066dd9c2 base: 0x1066da000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x00000001066dd9c2 Adobe Photoshop 2022 + 14786'
21 address: 0x11333451e module name: '<unknown module>' symbol info: '21  dyld                                0x000000011333451e start + 462'
<<<<<<<<<<<<<<<<<

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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Peter have a trawl through the known issues for Photoshop with Mac systems.  Do you have the M1 processor?

Known issues in Photoshop (adobe.com)

Photoshop for Apple Silicon (adobe.com)

 

It would probably have been better to start a new thread, and maybe include a link to this one.  A lot of these issues are OS dependent so I'll add your OS to the subject line (although that might not match the original poster)

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Explorer ,
May 16, 2022 May 16, 2022

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Hi Trevor.

The known issues only list the 'program error' when opening  or saving files, not when nuding. And yes, I should've mention that it's on an Intel mac.

But I'll start a new thread.

Thanks,

Peter.

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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Thanks Peter.  I am a Windows user but we have plenty of Mac users who will be more familar with your issue.  

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Explorer ,
May 16, 2022 May 16, 2022

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Adobe Employee ,
May 16, 2022 May 16, 2022

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@peter.f Have you tried with fresh prefs? If not, let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
May 17, 2022 May 17, 2022

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LATEST
Hi Jeffrey,

The problem is that this issue doesn’t happen very often.
And when it does, saving and reopening that same file, without quitting Photoshop, solves the issue.
(BTW, I save the file because I will have modified it. It’s not necessarily part of the fix. Just close and reopen would probably work as well).

That suggests the following.
- Resetting the settings will not give a conclusive answer. How long would I have to wait to conclude that the ‘issue is solved?
- When simply reopening the same file fixes the problem, I doubt that the settings/preferences are the cause (gut feeling after being a SW dev for 20 years).

Furthermore, I have non-standard workspaces and lots of custom keybindings that I don’t want to loose. If this was a quick and conclusive test ("does it fix it, Y/N?” —- see first item above), I would have no problem trying it. Maybe you could be more specific about which preference files that might be the culprit?

I understand that this is not an easy problem to fix. As I said, it doesn’t happen too often, and reopening the file solves it. So, for me, it’s not a deal-breaker.

Cheers,
Peter.

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