Program Error while running an action since 23.3 installed

Community Beginner ,
Apr 16, 2022 Apr 16, 2022

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I have a PS action that now generates an error message ever since I updated PS to version 23.3. Message looks like this:

2022-04-12_06-07-10.jpg

As I did not create this action I contacted the company I purchased it from. But they tell me that they can not recreate the error. 

So I ran the diagnostics program and here are the contents of the diagnostic:

 

Photoshop Error information
Code: -25570
Text: because the selected area is empty
Message: Could not complete the command because the selected area is empty.
Stack:
Adobe Photoshop 23.3.0 20220405.r.394 3413e05
0 address: 0x00007FF637D5BF02 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF63604C794 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF63604BDB9 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF63604DC3A base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF634299CC3 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF63429E627 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF63429613A base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF634084FFA base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF63604EA4B base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6347D69DD base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF63604F1D2 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF63604EB86 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF63604E7AF base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
13 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
14 address: 0x00007FF633ED855A base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
15 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
17 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
18 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
19 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
20 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
21 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
22 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
23 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
24 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
25 address: 0x00007FF6347818C3 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
26 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
27 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
28 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
29 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
30 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
31 address: 0x00007FF63604E446 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
32 address: 0x00007FF6340834EF base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
33 address: 0x00007FF63604E7CB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
34 address: 0x00007FF633E1F1DE base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
35 address: 0x00007FF6360B4021 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
36 address: 0x00007FF6360B37F5 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
37 address: 0x00007FF63608F8AA base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
38 address: 0x00007FF633E250F4 base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
39 address: 0x00007FF63520B8AB base: 0x00007FF6334C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

 

Any suggestions would be appreciated.

 

TOPICS
Actions and scripting , Windows

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Adobe Employee ,
Apr 16, 2022 Apr 16, 2022

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Try this: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Apr 16, 2022 Apr 16, 2022

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Jeffrey, The problem still exists even after I unchecked "GPU Compositing". 

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