PS 2020 Crashing EVERYTIME I open it in WINDOWS 10....

[Sundiata]

Hello All,

Working on a DELL (Windows 10). Did a clean reinstall 3 days ago and now PS 2020 is crashing everytime I open the app. This started yesrterday, have since followed all Adobe advice to go to Intel website and update drivers. Did that. Problem still there...

Hardware specs:

• Dell Inc. Inspiron 15-7569
• Microsoft Windows 10 Home 64-bit
• Intel® Core™ i5-6200U CPU @ 2.30GHz
• Intel® HD Graphics 520
• 8 GB RAM(Physical Memory - Available 3.74 GB / Virtual Memory - Available 4.74 GB)
• Toshiba Hard Drive 256 GB

Please advise...

[Mylenium]

Wthout any actual crash info nobody can even guess. An excursion to your Event Viewer logs might be helpful...

Mylenium

[Sundiata]

Thanks a million...for you response. But relative data IS the problem. I open Photoshop 2020 and basically all I got the was the proverbial: "Photoshop just crashed(no kidding?) Do you want to send a crash report to Adobe?"

However what I did to fix the problem is:

1. Uninstall Photoshop 21.0.2
2. Install Photoshop 21.0.1

So far the end result has been ELECTRIC!

"Hand Tool...Go!"

"Magic Wand...Go!"

"Muti-File/Window Toggle...Go!"

You get the picture. Will keep everybody posted.

Happy Holidays

[Sundiata]

Okay its 24 hrs later and were back to Open...Crash...Open...Crash.

Heres a screen shot of the crash info. Totally ambiguous.

[Inkspot]

HAppen with mine too.. and the problem is that I can't even send the Crash report. just force to close the application.

Has anyone find a solution for it? 

[Sundiata]

Hey Inkspot...Dont know what to tell you. It's 2 months later and I just decided to got PS 2019. WAYYYYYYYY too many problems with PS 2020.

About a week after I sent this to to Adobe I was on another blog where an Adobe guru(and I mean that respectfully) chimed in speaking about the 'plethora' of techical and human possibilities that could be responsible for this new problem.

The thing is it just really feels like all of the sudden WINDOWS 10 isnt running PS 2020 or vice versa.

What is not a feeling is the fact that neither Adobe nor Microsoft have been any help with resolving this issue. We're on our own

Really Sad

[seanp913]

I had the same issue.  It's probably an issue with your graphics card driver, that's what it was for me on a brand new Dell Inspiron laptop with the same crashing issue. 

There are ways to fix it, like install the generic Intel display driver and try it...  or install windows updates / anything that would update your graphics card driver(s).  Like seen here:

https://community.adobe.com/t5/photoshop/photoshop-keeps-crashing-w-dell-xps15/td-p/10140323

Or another way that might work, disable your graphics card driver in Device Manager, then open photoshop and change preferences to NOT use graphics card acceleration (which is probably where the crash happens),  it might be a little slower to crunch through advanced filters on large images but probably not very noticeably for most use cases.  Once Photoshop preferences are fixed, you can go to Device Manager and re-enable the graphic card driver now that Photoshop is not trying to use its accerlated graphics processing, and it may work OK for you that way.

Lastly, the "no information" popup you screenshotted is pretty much useless. You want to go to Windows Reliability Center or whatever they're calling it now, and it will give you the full report on the systems crashes for any software including photoshop.  In that output, you'll probably see that it's the graphics card driver as mentioned.

Don't give up!  🙂