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AileenMichelle
AileenMichelle
Participant
December 16, 2020
Question

PS 22.1 Merging and Saving "Could not complete your request because of a program error."

  • December 16, 2020
  • 14 replies
  • 4976 views

I cannot save and I cannot merge layers.

I did my work around of making all layers unseen and with BG selected I was able to SAVE AS. But that's it. I can't merge layers, merge down, merge visible or merge group. It all gives the exact same error message:  "Could not complete your request because of a program error."

This started happening after I updated, out of 3 photos the issue is only on 1. The 1 photo with the issue has 5 layers. 1 locked BG layer, 1 duplicate of BG, 3 imported layers with masks on each of them.

Is this what corruption looks like???

    This topic has been closed for replies.

    14 replies

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    R
    RogerStout
    Participating Frequently
    December 16, 2020

    Don't know if this will help anyone else but I seem to be fixed.

     

    Mac OS 11 

    I was on 22.1 version and rolled back to 22.01 and everything seems to be working as expected. 

      P
      Peter Sealy
      Participating Frequently
      December 30, 2020

      Rollback worked for me too. 

        AileenMichelle
        AileenMichelleAuthor
        Participant
        December 16, 2020

        UPDATING:
        On that same photo having the issues, I now can't use spot heal because it gives the same  "Could not complete your request because of a program error."message.

          J
          James_Wilson
          Participant
          December 16, 2020

          I have the EXACT same problem

            R
            RogerStout
            Participating Frequently
            December 16, 2020

            Exact same issue, I been in chat with ADOBE several times no fix

              AileenMichelle
              AileenMichelleAuthor
              Participant
              December 16, 2020

              Well that's a bummer. What are they saying it is and when will it be fixed?

              R
              RogerStout
              Participating Frequently
              December 16, 2020

              I installed Big Sur and it started right after that. They have deleted my preferences, Disabled use graphics card under performance. Ask me a ton of questions but have not come up with an answer as of yet. 

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