PS 23.4.1 doesn't quite completely, leaving "background task" still running, preventing re-launch

[JerryandLoisPhotography]

Hoping for some immediate help.

PS doesn't quit completely.  After using it and then quitting, it leaves behind a background task that's still running, named "Adobe Photoshop 22"  Please see attached screenshot .  This prevents me from relaunching PS (apparently).  If I use task manager to kill this instance of PS, then I can relauch Photoshop again.  

If I leave this running, clicking on  the PS icon in my taskbar (or any other launch methods) all fail.  No alerts or warnings, just PS won't launch.

Best guess is that as long as the background task is present, PS thinks it's a working instance and aborts the launch process.

 

This is new to me after installing 23.4.1 (current).
Win10/64, 64gig ram, Running everything on reasonably fast SSDs.

[J E L]

Hi @JerryandLoisPhotography, I see you don't have any replies yet, sorry about that. Are you still having this problem? Here are a couple of ideas. First, fully sign out of your Adobe account and Quit Creative Cloud Desktop app. End all the Adobe task processes that are running with Task Manager. Then, run Windows' Disk Cleanup tool and remove all temporary files. Finally, shut down your computer entirely and then do a full reboot. Launch Creative Cloud desktop and open Photoshop. Work from there. Open a file, save a file, then quit Photoshop. Does it launch again correctly? If not, you could try a preferences reset, uninstalling and reinstalling Photoshop, or use the Creative Cloud Cleaning tool. Instructions are here: ;https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. If you've done all of that without luck, copy and paste your System Info here in a reply. Let us know how it goes!

[JerryandLoisPhotography]

Hi Jain,

Sorry that it took a while to respond, but I have updated info.
1. For reasons outside the context of this thread, I ended up paving the box, reinstalling Win10Pro, along with all the CC apps of course.  I ensured I was installing the absolute most recent versions of PS and LR (installing via CC of course).
2. The moment PS and LR were installed (so everything was virginal fresh), I fired up each app and quit, one at a time; i.e. there was never an instance of both running simultaneously.
3. Residual processes for PS and LR were still running.  These prevented PS and LR from launching. 
4. The only solution was to use task mgr to manually quit each process.   Sometimes after quitting, there would be 2 processes with the same name, not just one.  To reiterate, they each had to be killed before I could relaunch.

This duplicate behavior is a very recently started behavior, perhaps with the last update, certainly wasn't present 4 or 5 months ago, but I'm not sure when it actually started.

Hoping you can get answers on this.  It's a pain!

Thanks,
Jerry

[JerryandLoisPhotography]

Hi all,

REALLY HOPING someone has answers for this.  It's an ongoing issue on my machine for both LR and PS.  They each leave behind a running process (seen in Task Mgr) when the apps quit.  This completely prevents the app from starting , again.

Please help!

Thanks.

[J E L]

Hi—sorry to hear this is still ongoing! If you can, please launch Photoshop, in the top menu under Help > System Info, copy and paste the text in a new reply here, and we'll take a look. If the forum blocks you from doing so, please send me the info via a private message here, and I'll post it for you.

[JerryandLoisPhotography]

Hi JEL
I didn't receive a notification that you had replied else I would have responded much much sooner.  This problem is maddening, and I often have to reboot my machine in order to relaunch PS.  Not a welcome work-around when I'm deep in the middle of edits and facing critical deadlines.

Per request:
===============================================

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96 x64
Number of Launches: 88
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.2006
System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 4008 MHz
Built-in memory: 65361 MB
Free memory: 40721 MB
Memory available to Photoshop: 51265 MB
Memory used by Photoshop: 68 %
Crash Handler: Adobe
DCX Version: 6.7.1
SAM SDK Version: 2.0.0-main.1351
ACP.local Status:
- SDK Version: 2.7.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.17.9.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: 0.4.8
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2080 SUPER
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,399 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=2560, bottom=1440, right=5120
Display: 3
Display Bounds: top=0, left=-2560, bottom=1440, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=24787956 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

[3999 ms]
Start sniffer 2022-10-05 22:39:00
# Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=24787956 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

{121 ms}
Start platform native
# displays: 3
Display 0
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Display 1
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# attached displays: 3
\\.\DISPLAY3
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GPU accessible RAM: 8,399 MB
VRAM: 8,399 MB
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API version: 12.0 (12.0)
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Device 1
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API version: 12.0 (12.0)
Device version: 12.0 (12.0)
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Driver date: 2021-06-01 000000.000000-000
Driver age: 16 months
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D3D-ID: 16024
End platform native
{442 ms}

{442 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: \\.\DISPLAY3
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Display 1
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Display 2
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Attached Device: (DeviceID name=NVIDIA GeForce RTX 2080 SUPER/PCIe/SSE2 index=0 preferred=1)

# devices: 1
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Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY3
\\.\DISPLAY1
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GPU accessible RAM: 8,399 MB
VRAM: 8,399 MB
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API version: 2.1 (2.1.2 NVIDIA 516.93)
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{842 ms}

{842 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2080 SUPER
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Power Envelope: DISCRETE
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VRAM: 8,589 MB
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Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 406 GB / s
Compute score: 4,630.92
Device name string: NVIDIA GeForce RTX 2080 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
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Device 1
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VRAM: 27,414 MB
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Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 32 GB / s
Compute score: 205.165
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{3847 ms}

Exit code kExitNormal
End sniffer 2022-10-05 22:39:03
[kStatusNormal, kExitNormal]

[3999 ms]
Finish RunAllAPIs

[4118 ms]
Start GetSnifferResult

[4118 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040748232641205586
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\image\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
H:\, 931.5G, 615.1G free
E:\, 117.2G, 49.9G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
AdobeOwl.dll Adobe Owl 5.5.0
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AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.cb34c9e 79.cb34c9e
AdobeXMP.dll Adobe XMP Core 2022/06/13-17:46:14 79.1b65a79 79.1b65a79
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AID.dll AID DLL 1.0.0.33
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AXEDOMCore.dll AXEDOMCore 2022/02/04-19:11:32 79.97e751e 79.97e751e
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BIBUtils.dll BIBUtils 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
boost_chrono.dll photoshopdva 22.0.0
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boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
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boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.8.0+211118-1842.1.dml-1.8.278eec2
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
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dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
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dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.2.1-1-cbb9a02
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/01/04-10:07:31 82.3 82.3
filterport.dll FilterPort 1.1 O
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ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
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ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.3 (r0x0ee262de)
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ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
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opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.5
PSViews.dll Adobe Photoshop 2022 23.5
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
sentry.dll Adobe-Sentry.dll 0.4.17
SVGRE.dll SVGRE 79.2c1e692 79.2c1e692
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utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
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wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.2.1-1-cbb9a02
UPIC 2.4.1

Required plugins:

Accented Edges 23.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.5 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.8bf”
ApplyImageDataFilterBeta NO VERSION - from the file “GigapixelAIBetaApply.8bf”
Average 23.5 - from the file “Average.8bf”
Bas Relief 23.5 - from the file “Filter Gallery.8bf”
BMP 23.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.5 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.5 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.5 - from the file “Filter Gallery.8bf”
Charcoal 23.5 - from the file “Filter Gallery.8bf”
Chrome 23.5 - from the file “Filter Gallery.8bf”
Cineon 23.5 - from the file “Cineon.8bi”
Clouds 23.5 - from the file “Clouds.8bf”
Color Halftone 23.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.5 - from the file “Filter Gallery.8bf”
Conté Crayon 23.5 - from the file “Filter Gallery.8bf”
Craquelure 23.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.5 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.5 - from the file “Filter Gallery.8bf”
Crystallize 23.5 - from the file “Standard MultiPlugin.8bf”
Cutout 23.5 - from the file “Filter Gallery.8bf”
Dark Strokes 23.5 - from the file “Filter Gallery.8bf”
De-Interlace 23.5 - from the file “Standard MultiPlugin.8bf”
Dicom 23.5 - from the file “Dicom.8bi”
Difference Clouds 23.5 - from the file “Clouds.8bf”
Diffuse Glow 23.5 - from the file “Filter Gallery.8bf”
Displace 23.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.5 - from the file “Filter Gallery.8bf”
Entropy 23.5 - from the file “statistics.8ba”
Export Color Lookup Tables 23.5 - from the file “Export3DLUT.8be”
Extrude 23.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.5 - from the file “FastCore.8bx”
Fibers 23.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.5 - from the file “Filter Gallery.8bf”
Filter Gallery 23.5 - from the file “Filter Gallery.8bf”
Fresco 23.5 - from the file “Filter Gallery.8bf”
GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.8bf”
GatherImageDataFilterBeta NO VERSION - from the file “GigapixelAIBetaGather.8bf”
Glass 23.5 - from the file “Filter Gallery.8bf”
Glowing Edges 23.5 - from the file “Filter Gallery.8bf”
Grain 23.5 - from the file “Filter Gallery.8bf”
Graphic Pen 23.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.5 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.5 - from the file “Standard MultiPlugin.8bf”
IGES 23.5 - from the file “U3D.8bi”
Ink Outlines 23.5 - from the file “Filter Gallery.8bf”
JPEG 2000 23.5 - from the file “JPEG2000.8bi”
Kurtosis 23.5 - from the file “statistics.8ba”
Lens Blur 23.5 - from the file “Lens Blur.8bf”
Lens Correction 23.5 - from the file “Lens Correction.8bf”
Lens Flare 23.5 - from the file “Standard MultiPlugin.8bf”
Liquify 23.5 - from the file “Liquify.8bf”
Matlab Operation 23.5 - from the file “ChannelPort.8bf”
Maximum 23.5 - from the file “statistics.8ba”
Mean 23.5 - from the file “statistics.8ba”
Measurement Core 23.5 - from the file “MeasurementCore.8me”
Median 23.5 - from the file “statistics.8ba”
Mezzotint 23.5 - from the file “Standard MultiPlugin.8bf”
Minimum 23.5 - from the file “statistics.8ba”
MMXCore Routines 23.5 - from the file “MMXCore.8bx”
Mosaic Tiles 23.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.5 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.5 - from the file “Filter Gallery.8bf”
Note Paper 23.5 - from the file “Filter Gallery.8bf”
NTSC Colors 23.5 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.5 - from the file “Filter Gallery.8bf”
OpenEXR 23.5 - from the file “Standard MultiPlugin.8bf”
Optics 2022 NO VERSION - from the file “Optics.8bf”
Paint Daubs 23.5 - from the file “Filter Gallery.8bf”
Palette Knife 23.5 - from the file “Filter Gallery.8bf”
Patchwork 23.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.5 - from the file “Standard MultiPlugin.8bf”
PCX 23.5 - from the file “PCX.8bi”
Photocopy 23.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.5 - from the file “ChannelPort.8bf”
Pinch 23.5 - from the file “Standard MultiPlugin.8bf”
Pixar 23.5 - from the file “Pixar.8bi”
Plaster 23.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.5 - from the file “Filter Gallery.8bf”
Pointillize 23.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.5 - from the file “PBM.8bi”
PortraitPro 3.1.0 - from the file “PortraitProPSFilter64.8bf”
Poster Edges 23.5 - from the file “Filter Gallery.8bf”
PRC 23.5 - from the file “U3D.8bi”
Radial Blur 23.5 - from the file “Standard MultiPlugin.8bf”
Radiance 23.5 - from the file “Radiance.8bi”
Range 23.5 - from the file “statistics.8ba”
Render Color Lookup Grid 23.5 - from the file “Export3DLUT.8be”
Reticulation 23.5 - from the file “Filter Gallery.8bf”
Retouch4me Dodge&Burn 1.0 - from the file “Retouch4me Dodge Burn.8bf”
Retouch4me Skin Tone 1.0 - from the file “Retouch4me Skin Tone.8bf”
Ripple 23.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.5 - from the file “Filter Gallery.8bf”
Save for Web 23.5 - from the file “Save for Web.8be”
ScriptingSupport 23.5 - from the file “ScriptingSupport.8li”
Shear 23.5 - from the file “Standard MultiPlugin.8bf”
Skewness 23.5 - from the file “statistics.8ba”
Smart Blur 23.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.5 - from the file “Filter Gallery.8bf”
Solarize 23.5 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 23.5 - from the file “Filter Gallery.8bf”
Spherize 23.5 - from the file “Standard MultiPlugin.8bf”
Sponge 23.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.5 - from the file “Filter Gallery.8bf”
Stained Glass 23.5 - from the file “Filter Gallery.8bf”
Stamp 23.5 - from the file “Filter Gallery.8bf”
Standard Deviation 23.5 - from the file “statistics.8ba”
Substance Filter NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 23.5 - from the file “Filter Gallery.8bf”
Summation 23.5 - from the file “statistics.8ba”
Targa 23.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.5 - from the file “Filter Gallery.8bf”
Tiles 23.5 - from the file “Standard MultiPlugin.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Gigapixel AI Beta NO VERSION - from the file “GigapixelAIBetaAutomation.8li”
Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.8li”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Torn Edges 23.5 - from the file “Filter Gallery.8bf”
Twirl 23.5 - from the file “Standard MultiPlugin.8bf”
U3D 23.5 - from the file “U3D.8bi”
Underpainting 23.5 - from the file “Filter Gallery.8bf”
Vanishing Point 23.5 - from the file “VanishingPoint.8bf”
Variance 23.5 - from the file “statistics.8ba”
Water Paper 23.5 - from the file “Filter Gallery.8bf”
Watercolor 23.5 - from the file “Filter Gallery.8bf”
Wave 23.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.5 - from the file “WIASupport.8li”
Wind 23.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.5 - from the file “WBMP.8bi”
ZigZag 23.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins:

PortraitPro 3.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\PortraitProPSFilter64.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.12.1.4 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.12.1\"
CDO: 1.125.1
CmdN: 1.13.2
CDP: 1.149.0
Projects: 1.4.5
Loaded at: 194 ms - launch time impact: 54 ms
Content Credentials (Loaded) 0.31.6.0 - from the file "Required Folder"
Loaded at: 11883 ms - launch time impact: 37 ms
ccx-timeline (Prepared) 3.0.3.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.6.0.0 - from the file "Required Folder"
Loaded at: 11884 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.12.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 196 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.3.0 - from the file "Required Folder"
Loaded at: 197 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.21.13.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Photoshop UXP Export-As (Prepared) 5.8.13.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 11884 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 6137 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 6137 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.9.0.29 - from the file "Required Folder"
Loaded at: 11885 ms - launch time impact: 12 ms
Neural Filters (Registered) 1.13.3.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\manager.html”

Installed TWAIN devices: NONE

[J E L]

Hi @JerryandLoisPhotography, I'm sorry to hear you are still having problems, and also that you didn't get a notification of my reply. Meanwhile, here we are! Thank you for posting your system info. I believe you have already gone through a manual preferences reset, and you've also uninstalled/reinstalled Photoshop and/or used the Creative Cloud Cleaner tool to remove any traces of old programs.

Here are a few things I notice in your system:

• Wintab Digitizer Services is running. That may be causing some type of conflict. I don't know enough about it myself.
• Your NVIDIA GeForce RTX 2080 SUPER card driver is 3 months old. There was a new release last month (Sept 20, 2022, 517.40 - WHQL). Please access this through your NVIDIA account and make sure you install the latest Studio (not the Gaming) driver.
• Your Intel UHD Graphics 360 driver is 16 months old and there are new releases available. Please check for a newer version through your system support assistant.
• Seems as if your scratch volumes are external drives? H:\, 931.5G, 615.1G free; E:\, 117.2G, 49.9G free. I don't know enough about this configuration to advise something else. It may be fine as is.
• Under Duplicate and Disabled plugins, this is listed, so you may want to investigate. PortraitPro 3.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\PortraitProPSFilter64.8bf”

I'm also pinging Adobe employee/engineer @CShubert to ask him to please take a look to see what else might be recommended. I hope things get sorted out for you soon.

[JerryandLoisPhotography]

Hi JEL,

Thanks for the review on my system.  At the time that I initially started this thread, my production machine had just been freshly paved, and all drivers were current (ensured by the TS team's review at Dell FWIW).  The issue we're discussing was present and problematic from the moment that the Adobe products I use (PS, LR) were installed.  I will get the video drivers up to date ASAP.

The external drives are actually each internal SSDs.  My primary SSD has 3 separate partitions, one of which is E:\, and the secondary SSD has the H:\ partition.

I will take a look at the Portrait Pro plugin, but this too was not installed at the time I reported the issue.

Please note, FWIW, the problem also happens occasionally with LR, in which there's this weird leftover process, but LR seems to know how to get around it.  PS absolutely will not launch if there's the remnant PS process.

So, I greatly appreciate your time for this, but don't think we're even close to the cause of this yet.

Hoping you'll continue investigating!!!

Thank you!

[J E L]

Happy to help. I'm assuming you aren't having any trouble running Photoshop in terms of slowness or crashing, right? It's only when you File > Exit that the program closes, but still runs in the background, and you aren't able to relaunch until you fully quit from Task Manager. 

[JerryandLoisPhotography]

That's correct.  Slightly more detail:

• There are times that even when I use TM to delete the process that PS will not launch.  REBOOT needed <argh!>
• There are times that after PS has closed, that there's no obvious process (for me to delete), but PS still will not launch.  REBOOT needed <argh!>

Quite maddening, especially when facing critical pub deadlines...

Thanks again...

[J E L]

Okay, understood. Thanks for that extra info. Do you run a regular (weekly or so) Windows Disk Cleanup to remove temp files and DirectX Shader Cache? Just trying to think of anything that might be causing this.

[CShubert]

Hi @JerryandLoisPhotography sorry you are still having this issue.  As @J E L mentioned;

Your video driver is 3 months:
Driver date: 2022-07-21 000000.000000-000
Driver age: 3 months
Driver version: 31.0.15.1693

If there is an update, please install and see if this solves.  There have been NVidia issues in other areas that might be releated to your issue.

Thank you,

[JerryandLoisPhotography]

Thanks, Cory - 

I will double check, but as mentioned above, this was issue right after paving and reinstalling the OS on the box (and ensuring all drivers were current at that point).

I won't be able to update drivers for another week or so, as I'm in production on a huge show I just covered this past Sunday honoring the wonderful and legendary drummer Alan White.  Alan was one of our very best friends, and musicians from YES, Queen, Heart, Journey, Dream Theater, TSO and many others who all flew in to perform the signature songs Alan had recorded on the originals (Imagine with J. Lennon, My Sweet Lord with G. Harrison, along with the YES catalog that he was drumming with since 1973 or so).

So until I can finish off everything from this, I won't be touching the drivers of course...

Thanks!

[J E L]

Please keep us updated, @JerryandLoisPhotography. And thank you for sharing about your project honoring Alan White. Gone too soon, it seems, and a huge talent. Losing someone so close is never easy.

[JerryandLoisPhotography]

Bumping to try to get answers, please.
I just upgraded to PS 24, the same exact problem persists.
This is a major issue, especially with the holiday photo season now beginning.
Being forced to reboot my machine every time I relaunch PS really wastes a LOT of time.
Can someone in the PS support community please help???  This problem has been a non-stop issue for many months now (it was happening long before I launched this thread).
Thanks

[bwinkjet]

Yes, PS 24 has this issue for me.  You can work around it by opening task manager and closing PS.  Then PS will again open.  I have had this issue with an earlier version of PS and the next version after it was OK and remained so until recently.

[JerryandLoisPhotography]

bwinkjet -

Thank you, for at least confirming I'm not the only one seeing this.

The issue with using TM, it doesn't always work, and it's really really a bad solution.

There are times when it the PS process doesn't show in TM, but I still can't launch PS.

If I have to use TM multiple times, when PS does happen to launch again, it's unstable.  Menus are screwed up (won't display text or icons) and overall behavior is extremely unstable.

Would really be nice to have some support from PS on this...

Extra bonus - this also happens (but not as often) with LR classic.

[J E L]

 Hi @JerryandLoisPhotography This sounds very frustrating… again. I think you'll need to work with Adobe support directly. AFAIK, you've tried every solution offered, including using the Creative Cloud Cleaning tool, updating drivers, uninstalling and reinstalling Photoshop, and resetting your OS. We examined your system info and gave you a few suggestions earlier, otherwise we don't know what is causing the problem. While a few other users have reported the inability to fully quit without using Task Manager, your ongoing difficulty even launching and running Photoshop, requiring a full system reboot each time, seems to indicate something deeper is going on.

You will need to set aside time to go through all the troubleshooting steps again with support. Even if you have done them several times and nothing worked, there has to be a thorough process of elimination. You'll need to give tech support access to your particular system. I realize this isn't ideal, but your issue seems to go beyond what we can diagnose in the forum. Any crash reports submitted will be collected for examination, too. I recommend calling directly rather than going through chat.

To call Adobe, search this list for the support phone number in your country:

— Phone List: https://helpx.adobe.com/contact/phone.html

Please let us know if your issue is resolved!

[JerryandLoisPhotography]

Thank you, J E L.
The challenging part - my past experiences with the Adobe support team have all been vast and deep rabbit holes with no solutions, broken promises to call back, and a few folks who actually deleted files off my desktop and kept going even when I was screaming STOP STOP STOP! All this mixed with a lot of finger-pointing at DELL, even though the experience (like this) is specific to Adobe products.

[J E L]

I hear you. That's unfortunate, and I can only hope that if you call again, it will result in landing better technicians. By the way, do you have any third-party antivirus or firewall software running (other than Windows Defender), such as Trend Mirco, Norton, McAfee, or Malwarebytes? Do you connect to the internet via VPN? Are you continually syncing files via a third-party cloud app such as OneDrive or Dropbox? Is your system backup set to automatically backup? If so, how often? Every 10 minutes, Every hour (default), or Daily? If you are running any of these scenarios, you might try disabling all of them, resetting your Photoshop preferences manually, doing a full system reboot (not a restart), and trying again. Worth a try.

[bwinkjet]

Hi,

I have mitigated (not going to claim fixed just yet) this problem.  I uninstalled PS 24, keeping my settings.  Then I opened Task Manager and closed all PS and Bridge references.  I then did a cold reboot of the computer.  After restart I reinstalled PS 24.  Don't know if it makes any difference, but I open PS first and then open Bridge using alt,control o. Select and process in bridge and open a copy in PS.  Since doing that I, knock wood, have not had anymore problem.  Easy to try this fix.  Would be intrested if this would help you.

[bwinkjet]

My "fix" did not long last.  I tried some of the fixes mentioned by NM, colourmanagement net, Oct 30, 2022, and continued to have an unstable platform and a failure to close almost every use.  I reinstalled the earlier version and all is well.  Stable, fast, less flashing of screens and no need for Task Manager to close the program.  Hope the next update is better.

[JerryandLoisPhotography]

bwinkjet - thank you for the update.
J E L - for me and I'm sure many many others - it's the holiday season now, and there's just absolutely no time to go through all the diagnostic efforts - again.  I started this post back in early July, and sadly, it sat in limbo for the bulk of the time since.

For the various test paths you mentioned, I'll cut to the chase.  I completely paved my system (i.e. hard format on the primary hard disk), installed the OS, installed PS and the problem repro'd 100% of the time.  PS was a virgin installation; i.e. no changes to prefs, all under a completely clean box.  I'm not about to try all that again, knowing the extreme likelihood that doing so will get me different results this time around.  And again - especially not with the holiday season now in play.  

I'm not the only one reporting this, so I'm not totally crazy.  In a wouldn't it be nice world, I'd love to see Adobe TS get involved, but I don't have the luxury of time any more, I just have to live with an unstable system; something I am certainly not excited about...

Thank you...

[NB, colourmanagement]

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management