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muxtun11
New Participant
June 9, 2013
Question

PS CS6 on CC lags when using mouse after using tablet?

  • June 9, 2013
  • 25 replies
  • 45119 views

Noticed that photoshop CS6 on Creative Cloud at least seems to lag when I try to move a layer around or a selection around with my mouse after I have used my tablet.  So what Im trying to say is that I can move selections around with my mouse or with my tablet and they move fine but when I do anything with my tablet and the go back to my mouse thats where I get the lagging movement.  If I then at that point try to move the selection with my tablet it doest lag around.  As I try different things with my mouse after I have used my tablet nothing else seems to lag just moving the selection with my mouse.  Any others having this issue or know what may be the cause?

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    Carlos_Oliveras
    Known Participant
    October 13, 2013

    Hello, people.

    Count me in - I'm having the same annoying issue. After countless hours, I realised that the problem I was having with my mouse was actually caused by my pen.

    I read ook_22_22_22's thread at Wacom's website, and I have also posted at the Intuos Pro forum.

    At first I thought it was something related to PS CC + Win8, but I've tried CC+Win7 and the same thing happens. With CS5 and CS6 in Win7, everything works fine. So, although I've not tried all the different possible combinations, the common denominator for the problem seems to be Photoshop CC + Wacom tablet.

    I don't know if Adobe or Wacom are to blame. I just wish that they fix it, because this nuisance is infuriating.

    ---

    By the way, I've tried reinstalling Photoshop CC (both times, in fact), to no avail. Both times I tried just after installing, and again after updating to latest version, but things were the same as before, so for me it was not a solution :-(

    If anybody found another solution, please keep posting. Thanks.

    M
    MihkelTael
    Participating Frequently
    October 17, 2013

    Having same problem with cs6, win7 and ituous3 tablet.

    Its probably photoshop, not wacom drivers, because there isn't that problem with other painting software.

    C
    Carlos_Oliveras
    Known Participant
    October 17, 2013

    Back on our original topic for a moment, please let's not forget that Wacom should also have a look into this issue. I strongly encourage you to post also at the Wacom forums regarding this bug.

    I can't find the link to the USA forums since I'm in Europe and when going to Wacom.com and clicking Product support > Forum, I get instantly redirected to the wacom.eu site, but for what it's worth, here is the thread I opened at the Intuos forum:

    http://forum.wacom.eu/viewtopic.php?f=2&t=15969

    This issue could be Adobe's fault, yes, but it might also be Wacom's (in fact, since they do the driver, they should be the ones to pinpoint the problem at least).

    Wacom support staff seems pretty responsive, but so far, AFAIK, it's just the two of us (ook_22 and me) complaining about this specific issue at Wacom's site!

    So please make sure to make yourselves heard on Wacom's forum too (it takes a minute to create a user, I know it's always a nuisance, but putting up with this mouse lag is worse in the medium and long run... and I don't know about you, but I plan on keeping on using Photoshop CC for a very long time).

    I guess complaining to Wacom is the best way in order to get a solution for this problem. Thank you!

    O
    ook22_22_22
    Participating Frequently
    September 19, 2013

    I am having this same problem.

    If I only use the mouse everything is normal.  If I use the pen and then switch to the mouse briefly all inputs (after the first one) from the mouse result in a long delay before the click.  Using the pen again returns to normal behavior.

    Happens with hardware acceleration enabled and disabled.

    I think this is likely to be an interaction with Photoshop CC and Win8 since I have a similar setup at work under Win7, CS6 and the issue is not there.

    Core i7

    32gb

    Win 8

    64 bit

    GTX-670

    SSD with plenty of space

    Cintique 21UX

    Latest OS updates

    Latest Graphics and Wacom drivers (Ink disabled in wacom drivers)

    O
    ook22_22_22
    Participating Frequently
    September 19, 2013

    So an interesting note is that after some testing and looking at my CPU usage when the lag was occuring the usage of one of my cores more than doubled when the delays were happening using the mouse.  Perhaps this issue is somehow related to multi-core?  I suppose it could also just be a symptom.  Going to keep digging.

    Also tried stopping various windows tablet processes but could not get the issue to go away.

    O
    ook22_22_22
    Participating Frequently
    September 19, 2013

    Sorry to keep spamming this thread but I was able to isolate that the hang time is spent in the Wacom Driver.  Every time I click and drag a selection with the mouse Wacom driver time skyrockets.  The exact same action using the pen results in very little time spent in the Wacom driver.

    Seems like it's pointing to a weird interaction between CC and the Wacom Drivers capturing input since this behavior can't be reproduced in windows.  Probably some sort of collision where the pen and tablet interfaces are trying to do work at the same time and stomping eachother causing a stall.

    I suspect Photoshop is not correctly handling the context shift between pen and mouse in Windows 8 due to some change Win 8 has implemented with their new their Tablet support.

    Would be great if someone at Adobe could repro this test case and debug it.

    Cheers,

    ook

    S
    Sergusster
    New Participant
    August 28, 2013

    I have just same issue with my Bamboo and Photoshop CC, and it's really starting to piss me off

    Wanna hear some thoughts from adobe tech support

    Trevor.Dennis
    Trevor.Dennis
    Community Expert
    August 28, 2013

    Guys there sure do seem to be a lot of driver issues with Wacom products.  It troubled me that I was seeing so many updates for my Intuos 4, and it still isn't right with CC.  We know about the issues with the very expensive Cintiq products as well, so are they taking illegal shortcuts with their coding.  I can just about put up with occassionally having to tap the tablet with the stlus to clear the stuck brush problem, but my goodness I'd be unhappy if I'd paid thousands of dollars for the 24 inch HD Cintiq Touch that barely worked.

    A
    Anonymous
    June 10, 2013

    I have this exact same problem with my retail version of CS6.

    I'm not exactly sure when it started happening (recent update?), but it's now a frequent occurence everytime I use Photoshop for a few minutes.  When I use my graphire4 tablet, every tool interaction is smooth as it should be, but when I switch to my mouse and use the same tools, there's a half a second lag between my button press and the tool actually moving on the canvas.  When using the brush tool with my mouse and said lag, the beginning of a drawn arc is a straight line and then the program finally picks up my arc motion and draws the rest of it normally.  I haven't had this problem before.

    Reading your second post, you're correct on how the problem is reproduced, but to reiterate:

    1) Open new document.

    2) Draw normally with mouse.

    3) Switch to tablet and draw normally.

    4) Switch to mouse, draw normally on the first input.

    5) Input or draw something else on the second try and it starts lagging.

    Something I'm going to try is reinstalling older Wacom drivers.  Hopefully something works.

    Also, could you post your specs?

    My Specs:

    -Photoshop CS6 x64 (13.0.1) (also happens on x32 version as well)

    -Win 7 Ultimate x64

    -ATI Radeon HD4870 1GB (driver 8.970.100.7000 installed with 13.1 Catalyst (Catalyst Control Centre not installed))

    -6GB DDR3

    -Core i7 920

    -Logitech G500 Mouse (driver 8.45.35.0)

    -Wacom Graphire4 Tablet (driver 5.3.0-3)

    Here's a recording of me reproducing the problem:

    M
    malcolm341
    Participating Frequently
    June 23, 2013

    I am having this same problem at work in CS6 64bit, the bug is reproducible every time from a fresh boot of Photoshop. After using my tablet then switching back to the mouse every action lags making the program unusable. Trying to draw a curved line with the mouse is the easiest way to show the problem because the input will lag and draw a sharp diagonal line.

    I didn't always have the problem so I am assuming Adobe has created this bug in one of the software updates it pushed to me at work. I've even tried a completely different tablet make/model with the same issue. Getting very frustrating and cripling my workflow. I doubt this problem is hardware related because I have a completely different set up than you. I am going to uninstall Photoshop and see if the problem persists from a fresh install.

    How do we report this as a bug to Adobe?

    My Specs:

    -Photoshop CS6 x64 all latest updates

    -Win 8 Pro x64

    -nVidia Geforce 680 4GB

    -24GB ram

    -Core xenon something or other, 16 cores = 32 threads

    -Microsoft wheel mouse optical

    -Wacom Bamboo Tablet

    L
    latrina1000
    New Participant
    July 17, 2013

    I have the same problem and I found the source of the problem... well sort of...

    Opening Taks Manager and killing the "Tablet Service for professional driver" process gives back the smoothness in Photoshop CC and CS6.

    Not sure if it's a Photoshop bug or a Wacom driver bug or some weird Windows problem.

    Using a Lenovo Y500 laptop:

    - i7 3630QM

    - 8GB DDR3

    - nVidia GT 650M

    - intel 525 SSD

    - Wacom intuos5 with the latest driver

    and of course all other drivers are up to date (2013 July 17th).

    Can anyone confirm that killing the above process while having Photoshop opened, fixes the lag problem with the mouse?

    M
    muxtun11Author
    New Participant
    June 10, 2013

    Still cant figure this out.  Whats going on is when I switch from my mouse to my tablet then back to my mouse Photoshop lags but it only starts to lag after I I use one function. Kind of hard to explain so ill try to give an exaple:

    Open new PS doc with mouse. Grab pen tool and start to make some points at this point no lag.  Switch to tablet make some more points still no lag.  Switch back to mouse make "one" point no lag but as soon as I start my second function with mouse PS starts to lag.  Switch back to tablet no lag.  Switch back to mouse make point no lag make point two with mouse start to lag.  That process just continues.  Any help would be appreciated!

    S
    shmeil1
    New Participant
    September 15, 2013

    I have the same problem at home using Photoshop CC, an Intuos 5 & Windows7, and at work using Photoshop CS 6, a Bamboo tablet, &Windows 8. Completely different specs on both machines.

    Home specs:

    Adobe Photoshop Version: 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00) x64

    Operating System: Windows 7 64-bit

    Version: 6.1 Service Pack 1

    Physical processor count: 6

    Processor speed: 3218 MHz

    Built-in memory: 8190 MB

    Free memory: 2122 MB

    NVIDIA GeForce GTX 560 Ti

    Work specs: (I'm doing this from memory since I'm not there right now)

    Photoshop CS 6

    Operating System: Windows8 64-bit

    Physical processor count: 8

    8 gigs of RAM

    Intel graphics (I don't remember exactly which one but I know it has on board graphics)

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