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PS CS6 on CC lags when using mouse after using tablet?

Forum|Forum|12 years ago
June 9, 2013
25 replies
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Noticed that photoshop CS6 on Creative Cloud at least seems to lag when I try to move a layer around or a selection around with my mouse after I have used my tablet. So what Im trying to say is that I can move selections around with my mouse or with my tablet and they move fine but when I do anything with my tablet and the go back to my mouse thats where I get the lagging movement. If I then at that point try to move the selection with my tablet it doest lag around. As I try different things with my mouse after I have used my tablet nothing else seems to lag just moving the selection with my mouse. Any others having this issue or know what may be the cause?

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latrina1000

New Participant

Wacom drivers are a mess... I know this is a bit off topic, but I can't create an account on the wacom forum (for some reason I never got the confirmation email and all I have is a disabled account) so yeah...

For the last 2 wacom driver releases they have a serious bug for the intuos5/pro series... each time I take my cursor at the bottom or left side of the screen, it jumps a pixel on the other side... this is freaking annoying!

Can't believe that sucks a big company like wacom can't afford to hire some of the best developers to make some decent drivers and to stop screwing with the user experience!

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Anonymous

Having the same issue with CC and an Intuos4 tablet. Considering how long this has been a problem, it's totally unacceptable that there isn't a solution yet. Very frustrated.

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Carlos_Oliveras

Known Participant

You won't believe this. I just come from the Wacom forums, and at the same thread about this problem that Wacom has been ignoring most of the time (and it's 4 pages long by now), finally Wacom has posted something which I'm going to copy paste here:

The problem has been verified by Adobe and Wacom engineers. We will try to get this fixed in the next driver.

At least! Not only they admit there's a problem, but they are going to fix it!!!!!!!!

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pinkbunkadoo

Participating Frequently

Thats great! Sounds like it may have been a driver issue after all.

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pinkbunkadoo

Participating Frequently

Bumping to keep in sight.

The more I delve into this issue and the more testing I do the more I am convinced that this is an Adobe problem and not a Wacom problem. Despite the fact that Wacom has a history of glitchy and unreliable drivers I believe that they are not at fault in this instance. The smoking gun really is the fact that I have been unable to replicate this problem in any other program that supports Wacom tablets. So unless Adobe is utilising some unconventional Wacom driver functionality that nobody else supports, it would seem that they have caused this glitch. I think it would be very irresponsible of Adobe to pass this off as a Wacom problem and not seriously investigate why this issue has suddenly reared its head in newer versions of Photoshop CS6 and CC.

Message was edited by: pinkbunkadoo

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Carlos_Oliveras

Known Participant

Good point, pinkbunkadoo. Still, I think more people should be complaining at Wacom's forum as we both have already done. Don't get me wrong, I have also done the same reasoning as you, and yes, I have the feeling that Adobe could fix this, because it's clear that this lag is triggered by something they've changed in the latest versions, as you say.

But it's not too rare that driver developers "cut corners" (or just do wrong things) in their programming, and this weaknesses remain invisible until some program introduces some change or pushes the envelope, and this change triggers the bug in a poorly coded driver. And, if I were to choose, I would take a Photoshop engineer/programmer over a Wacom one any day. I'm sure Wacom staff are also talented people doing their best, but for whatever reason, they (Wacom) have been releasing really really bad and buggy drivers for the last few years, and that's a fact I can't ignore.

But the reason why I think Wacom is more likely to blame, is that Adobe did gave an answer - I don't know if it's the right answer, but they said: "There really isn't a context switch. The OS feeds events to Photoshop, and some of them have tablet info, while others don't. What you're describing is more of a tablet driver problem. ". Okay. What about Wacom? What have they said? Nothing. Well, maybe they answered something like "delete your prefs" or just generic performance tweaks that have nothing to do with this problem. Nothing else. They have been ignoring complaints about this issue for months now. I even asked them to confirm at least whether they could replicate the bug or not, as simple as that. Again there was no answer, and this stands out strikingly in a forum where they read and answer each and every post. It's a bit suspicious.

On the other hand, let's not forget that the lag goes away if we terminate the driver process. So, it might indeed be something Photoshop is doing, but the lag seems to originate from the tablet driver.

Anyway, I'm not sure at all about whose fault is it. There's no way I can tell for sure. I'm just sharing my thoughts about the issue and acknowledging the validity of yours. In fact, I also admit that it's a bit weird that this is only happening in PS CC (at least for me). I don't know what to think anymore.

Last but not least, on a related note, I insist on something I already said: it's strange that there aren't more people complaining. Maybe this is not 100% an Adobe/Wacom thing, and there's some other hardware or software involved. But I have replicated the bug in different computers with different software and hardware, so I'm at a loss trying to find a common pattern.

All in all, as I said, I've lost hope. I wish I am wrong....

(Btw, I'm still looking into huion tablets, but I think they don't work in mouse mode in PC, and I work in mouse mode, so I'm afraid they are a no-go for me....)

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pinkbunkadoo

Participating Frequently

I feel your pain. I too have replicated this bug on another PC with different hardware and software setup. This suggests to me that it has to be something other than my own personal PC configuration. I'm still of the opinion that something Adobe has done in newer versions of Photoshop has caused this problem. Whether or not this is a Wacom driver issue, it is still in Adobe's best interest to work with Wacom to resolve these sorts of problems. Since many Photoshop users are also Wacom users both companies benefit from this hardware/software ecosystem. It would be crazy of them to start playing the blame game.

Another strange behaviour I have noticed which seems to be tied to this mouse delay problem:

1. Using your Wacom pen, draw a stroke on the canvas in Photoshop with the brush tool.

2. Stay in brush tool mode and use the eraser end of your Wacom pen to erase part of the stroke.

3. Put down your pen and use the mouse to draw on the canvas. Particularly draw over the brush stroke you made previously.

Notice that despite the fact that the brush tool is still selected the mouse will now be in eraser mode.

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pinkbunkadoo

Participating Frequently

I have posted a video on Youtube demonstrating the problem. Please share and make other people aware of it. It would be useful to know how widespread this problem is. Perhaps if enough noise is generated this issue will receive serious attention by Wacom and Adobe.

http://youtu.be/1D51RIIyzSA

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Carlos_Oliveras

Known Participant

Thanks for making the video, pinkbunkadoo.

Unfortunately, I think we've come this far and there is nothing else we can do. Adobe has said it's not their fault. And Wacom just won't answer anything at all, at least as far as I know (I recently brought up the issue again, but they keep ignoring it for unknown reasons).

I've been able to reproduce the problem in all the computers (with Photoshop CC) I've plugged my Wacom tablet to, so I took it for granted that this was happening to everybody. But, on the other hand, it can't be happening to everybody, or there would be much more people complaining, don't you think so? I don't know what to think.

I will probably end up taking a chance and buying a Huion tablet, it lacks in certain areas but they seem to excel in others. But for now, I will wait until Wacom releases new drivers... maybe they will fix this eventually (although honestly I don't think so, since they haven't even acknowledged the existence of the problem).

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pinkbunkadoo

Participating Frequently

I was also able to replicate the problem on another PC at my place of work. This system has a different hardware and software configuration than my home PC with two exceptions: Adobe Photoshop CC and a Wacom Tablet.

It does seem like this isn't going to be solved anytime soon. It is perplexing that more people aren't reporting this. There may just be an unfortunate random cocktail of factors resulting in this happening for all of the people in this thread. We may just have to hang in there until a software/driver update mysteriously fixes it.

If you do buy a Huion tablet let us know how it works out. I've seen a couple of reviews which are mostly positive. More competition in the tablet market can only be a good thing for the end user.

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Carlos_Oliveras

Known Participant

I asked Wacom if they can or can not reproduce this problem (mouse lag), since they knew about it but they weren't saying whether it was a bug or not, and I wanted them to give a clear answer.

But they did not answer - they just ignored the question.

I also asked them about other problem introduced in recent drivers (the reduced detection height for the pen when using the tablet in mouse mode, an absolute mess that makes the tablet useless except in pen mode).

But they did not answer either - they also ignored the question.

And these are just a few of the ongoing issues with their tablets. For some of their models, they even recommend using older versions of the drivers, but I have an Intuos Pro and I am stuck with the latest drivers. I believe that Wacom's drivers are falling behind the hardware quality of their products for some reason. The product is excellent, but the drivers have a lot of problems.

My perception of Wacom has radically changed over the course of the last few weeks. I started having a great respect for them, now I feel like I bought a crappy product. I hope sooner or later they change for the better, because as much as I hate to admit it, there seems to be no serious alternative to their products (but if anyone has a recommendation, please go ahead).

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turnways

New Participant

I'm just now encountering this problem, and I was hoping I could find a solution here. I've been using CS6 for a while now with no issues, and decided to try out CC to see how I'd like it. I installed it and immediately ran into this issue; I can draw and use my mouse fine, then once I start using my pen my mouse lags for one second while Wacom_Tablet.exe shoots up in CPU usage.

I saw how old the thread was and had hoped a solution or a patch had been found, but apparently not. Has anyone made any headway talking to anyone on what could be causing this? CS6 continues working fine for me so I'll just keep using that, but I know it won't be long before I'll have to upgrade to CC and have to face this again.

System Specs:

-Photoshop CS6 x64 13.1.2 (WORKS FINE)

-Photoshop CC x64 14.2 (HAS PROBLEM)

-Win 7 Pro x64

-Core i7 860

-nVidia GTX 770

-16GB DDR3 Ram

-Logitech G700s mouse

-Cintiq 21UX 6.3.7-6 Driver

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ook22_22_22

Participating Frequently

No unfortunately with the latest patch this issue has gotten even worse for me. CC performace just gets more and more delayed the longer it's open "sometimes". I really have no idea what is causing it anymore. I'm going to resort to a tech support call next week as the application has become almost unusable for me.

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daaxxx

New Participant

The quick removal of the pen works so that at least I don't have to reboot Photoshop or raise my blood pressure trying to transform a layer with the delay, but the problem is by no means gone. It completely kills my workflow when trying to work with photos. I first got this problem with the latest update to CS6, with the earlier versions I had no problems, so that's when something went wrong (I think I updated from 13.0.1.1 to 13.0.1.3). Right now I have the latest version of CC (64 bit). I'm using Windows 7 64 bit and Bamboo Pen & Touch with the latest driver.

I actually ordered Intuos Pro S a week ago and it's supposed to arrive next week, so I'll report if the problem persists with that. Not confident since I've seen people with Cintiqs and Intuos' having the same problem.

Edit: yep, still the same problem.

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Mateusz_Grzesiak

New Participant

So, after 6 months there is no any solution (except the solution from Muxtun11)?

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Carlos_Oliveras

Known Participant

I recently upgraded from Win 8 Professional to Windows 8.1, in the hopes that something might improve.

But it has been just the opposite - not only the "mouse lag after switching from pen" is the same as before, but now the tablet driver exhibits some malfunctions and bugs that were not happening before.

I hope Wacom eventually release a driver update that fixes this annoying issue because it's seriously hurting the workflow of many people.

Thanks to everybody that also posted at the "Mouse click lag when switching from mouse to pen" thread at Wacom's support forum, I think it's the best way to remind them that a fix is needed, so please keep posting there too.

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muxtun11Author

New Participant

Ok so after a long road with no real solutions, I today noticed that if when using my pen, I quickly (very quickly) remove it from the tablet without allowing the cursor to move then switch to mouse, I dont get the lag. But if I casually remove the pen from the tablet then switch to the mouse I get the lag! I tried this over and over. It worked 100% of the time. So at least for me I seem to have a solution although kind of annoying I have to do that but I guess if it works... Anyone get a chance and give it a try, let me know what you find.

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Carlos_Oliveras

Known Participant

Muxtun11, you're my hero!!! It works for me too!! Of course, it's still annoying, but not near as much as it was before, it's a great improvement over the previous situation. I've shared your trick on the Wacom forums.

Nonetheless, I truly hope Adobe, Wacom (or whoever) to do something in order to fix this problem. It has been making my life miserable for the last few months (since I bought my new intuos pro, in fact).

Again, thanks a lot for sharing this workaround, it is MUCH appreciated!!!

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pinkbunkadoo

Participating Frequently

I've been having this same issue with Photoshop CC (64 and 32 bit) for a little while now - it's incredibly annoying. Using my Wacom Intuos 3 in Photoshop seems to sabotage mouse functionality. All functions performed with the mouse, after using the tablet, start to lag really badly; this includes drawing, selecting and zooming.

Setup:

Windows 7 64-bit

Intel Core i7-3770K 3.5GHz

16GB memory

GeForce GTX 560Ti

Samsung SSD 256GB

Adobe Photoshop CC 64-bit

Wacom Intuos 3 - driver version 6.3.6-3

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MihkelTael

Participating Frequently

Hey, I found out, that problem exists only with 64bit version of photoshop cs6, but with 32bit version it works fine.

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MihkelTael

Participating Frequently

I Started photoshop cc trial today, and found out, that lag happens also with 32bit version of cc.

cpattersonv1

Inspiring

Something similar to this happens on my Vista install of CS6 straight off of the discs. I will be drawing with the pen tool (using a mouse) and Photoshop will get super slow and lag quite a bit. At the point I pick up my Wacom tablet and draw the rest of the path with the tablet I can go back to using the mouse again. Almost instantly when I pick up the tablet the system is responsive. I happens on the Intuous 3 and the Intuous 5 and only in Photoshop CS6 and up I'm guessing (not running CC on that one yet). It doesn't matter the size of the file either, little 100 pixel wide web files or 1gb files for print. I paint with the pen, but draw paths with the mouse (old-skool).

Vista 64-bit - Dual AMD Opteron 4184 - 64gb RAM

Running 2 SSDs in a striped set for my Photoshop Swap file.

Windows Pagefile is off (because I have enough memory).

Chris Cox

Brainiac

First, go turn the pagefile back on, and set it to at least 2 to 4 times your installed RAM.

You do not have enough memory (ever), and the OS needs a pagefile.

Whomever convinced you to disable the pagefile was sorely mistaken, or intentionally trying to make you mess up your system.

cpattersonv1

Inspiring

So Chris, what do you think Windows would do with a 256gb pagefile? The system runs flawlessly other than the Adobe/Wacom driver issue. Thanks for the IT advice though.

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