Copy link to clipboard
Copied
Hello All,
I'm experiencing this for the last litle while.
I open images from Bridge in PS ... the first two open as normal "Normal View" (with frame/window) ... the third one opens with a window much too large.
Zooming will only resize the image - not the frame. I can only reduce the window frame to the appropriate size of the image by going through the three view options and is then normal. (hitting F 3x)
Preferences are set to UI 100% ... I tried Auto and other things ... to no avail.
Strangely it only happens by app. the third image I open, while other images are already open.
(in the screen shot they are hidden behing the huge window)
I have the latest updates of PS and Windows
The images I experience this with are about 100 -200 MB, PSD, 16 bit
System: Windows 10 PRO, 64 bit, 32 GB RAM, Nvidia 2060, Intel i9
Thanks
Copy link to clipboard
Copied
Check the preferences for Photoshop UI scaling.
Also see: https://www.windowscentral.com/how-set-custom-display-scaling-setting-windows-10
Copy link to clipboard
Copied
Hello,
thanks for your reply, but it does not happen in Windows - only in PS ... and not with all images.
UI preferences are set to 100% - again the first two images open fine - only the third one is screwed up.
Please read the original post
Copy link to clipboard
Copied
Any difference between opening from Bridge vs. opening directly from PS?
In Preferences>General, do you have them set for Auto show the Home Screen on or off?
As for Zoom, check the preferences for Zoom Resizes Windows which as the name implies, will affect that window size.
Copy link to clipboard
Copied
Hello, thanks for your reply.
I'm currently at home and can't check on opening from Bridge or directly from PS
since this is about my work machine/set-up.
* Zoom resizes window is checked - always was
* Show home screen is always off
I have the same settings here at home but the issue does not exist.
Also - please don't forget that this only happens with every other image
being opened - NOT each one.
I tried many times - same size images, from the same shoot / batch.
Only every third or so.
The only difference I noticed from home machine opposed to work is that
in Preferences UI is set to 100% - at home to Auto ...
but ... I tried both settings and see no difference ... on both machines.
Looking at the screen shot again ... All images at home and MOST at work open with the frame tightly around the image / image size as shown with the huge frame.
To get out of this I have to close and open again or go through the View cycle (press F, 3x)
Thanks for now
Klaus Rossler
Graphic Designer
Personal information removed by Moderator
Copy link to clipboard
Copied
At this point, maybe the best thing to try is resetting your Photoshop preferences.
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.
Any difference?
Copy link to clipboard
Copied
Hi,
* I opened directly from PS without Bridge ... same issue
* I reset PS preferences ... no change
* I tried more images ... always the third one does it, then continues with the same problem after that.
UI is set to Auto ... by reset preferences
Any other suggestions?
Thanks
Klaus Rossler
Graphic Designer
Personal information removed by Moderator
Copy link to clipboard
Copied
I'm curious. Can you duplicate the same raw three times (unique names) and open each? Third opens different size?
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I'm at a loss, and no, I can't see how a file name would affect this issue.
Yes, it appears to be a machine-specific issue as you report.
Did you try resetting ACR preferences? I know you did for Photoshop but ACR has preferences as well, can't recall if you tried:
Try resetting the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
See also:
https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html
Copy link to clipboard
Copied
Copy link to clipboard
Copied
There is only one more action I can see to take if you want to go there, which is a full and clean install of the various Adobe products. If that doesn't fix the issue, I suspect there is some unique setting or software conflict on this one machine since it doesn't happen with your other.
See: https://helpx.adobe.com/nz/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
You could try running the Creative Cloud Cleaner Tool to remove all traces of the Adobe software before reinstalling it them again using Adobe Creative Cloud.
It might not be worth the hassle, but if this doesn't fix the issue, I'd look outside the Adobe ecosystem to see if something might be affecting this display issue.
Copy link to clipboard
Copied
Copy link to clipboard
Copied