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bellevue scott
bellevue scott
Inspiring
August 31, 2022
Question

PS video bugs on mac

  • August 31, 2022
  • 2 replies
  • 1983 views

I have had this bug on several Mac Pro machines now for well over a year. I can't even remember now. I keep two versions of PS, Ver 21 and Ver 22 (32.4.2 actually) because sometimes it drives me crazy and I use the older version. 

 

Files open and display an incorrect image, or a repeated image. Also the healing brush tool will continue to display the greyed out area that was selected for healing until you move the image using spacebar + mouse to jiggle the image around. 

 

Sometimes files open and display white, or black. Resizing the image preview window seems to fix it, but when you're working in PS all day it's too much. 

 

Are others aware of this? I have it on several Macs, so it can't just be me. I'm currently on Monterey, but it was happening before that was well. 

 

Attached is a video showing the issue. 

This topic has been closed for replies.

2 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
September 1, 2022

A couple of things you can try.

(only one at a time)

 

1. Go to Photoshop>Preferences>Technology Previews, check Deactivate Native Canvas and restart photoshop

 

2. Photoshop>Preferences>Performance and uncheck Multithreaded Compositing and restart photoshop.

 

 

    bellevue scott
    bellevue scottAuthor
    Inspiring
    September 2, 2022

    Thanks Jeff. This doesn't seem to help, but much appreciated. 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    August 31, 2022

    Those are all signs of a graphics card failure/issue on your Mac.

    Can you go to Photoshop Help Menu/System Info then copy the details and paste into a reply.

    That will help pinpoint issues.

    bellevue scott
    bellevue scottAuthor
    Inspiring
    August 31, 2022

    Thanks for the reply Kevin. 

    First, I did put the computer info panel screen shot and the adobe PS version screen shot in the video itself, so all that info is in the video, at least for one of my machines. 

    As for it being a graphics card issue, I have these issues on three Mac Pros, so I'm going to rule out the idea that it's a graphics card issue or a single computer issue. I have these issues on three machines. All late model 2013 Mac Pros, and all purchased within the last three years. I don't see these issues on my new M1 Macbook pro, or in a custom built Windows 11 editing machine I built, but again, three computers, same issues.... 

     

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    September 1, 2022

    Thanks Kevin. That was very helpful. However, I did run the GPU check, and it does say that my machines are compatible with PS 24.3.2. None the less, This looks like it might be the issue. 

     

     


    Yes it does meet the minimum requirements but is considerably slower, which can lead to lags in screen redraw and other rendering issues. Unfortunately because I love my Mac trashcan! I've kept mine on Catalina and PS 2020 and consider it "time locked".

    The fact that Monterey forces updates within a 90-day grace period meant that if I had upgraded my OS, Apple can basically force end-of-life with my Mac Pro eventually. 

    Fortunately, I also have an M1 which runs the latest.

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