PSD transform tool with shift key - grabbing middle handle is not transforming in aspect ratio

[MagdalenaMan]

I use Photoshop 23.3.2 right now, but the problem is occuring since end of last year 2021.

I use the old transforming option - so if you transform without any key pressed the object isn't transformed in aspect ratio, so to say it gets distorted. If you press SHIFT the object gets transformed in ratio.

So far so good. If I hold SHIFT and grab a corner handle of the object frame, everything works at it is supposed to. BUT, if I hold SHIFT and grab one of the MIDDLE handles of the object frame, the object isn't transformed in aspect ratio as it is supposed to!
I even realized that the "chain" symbol - which shows the aspect ratio transformation - is TURNING OFF when I press SHIFT and grab a middle handle. Not so, if I grab a corner handle, than the chain symbol remains active.

I also made a video, see below, so it is easier to understand...

Since a few months this error appears for me and hasn't been solved with any update.
My colleague doesn't have this problem, for her everything works as it should.
I even uninstalled an reinstalled PSD, deleting all preference data - nothing helped.

Please, anyone has or had the same issue and has any idea?!
This is driving me crazy as it makes my workflow complicated as hell...

Thank you in advance.

Magdalena

[MagdalenaMan]

Find the video for better explanation here:

https://www.youtube.com/watch?v=0lJKLAk26lA

[CoryShubert]

Hi @MagdalenaMan, thank you for your video, very helpful and easy to see what you are seeing.

We tried it here with 23.3.2 and it works as it should, so not sure why not for you. You mentioned that for you, this issue has been around since 2021? 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them. 

Thank you,

[MagdalenaMan]

Dear Cory,

thank you for your fast reply.

Yes this error occurs since late 2021 for me - sadly I do not know which version it was since this first occured. I think it was around october somewhere. I hoped that the error will be fixed with one of the next versions but sadly not.

I can understand that you were not able to reproduce the error as for all of my colleagues it works as it should.

I even already deleted the preference folder as you told me - the error still occurs sadly. 😞

If you need anything else just contact me.
Thanks for your help in advance.

[MagdalenaMan]

A short addition as my memory just came back:
Our company switched from Windows to Macs in late October 2021.

BUT this error started to occur for me BEFORE on my Windows PC already around ... July/August? I guess...

I than thought maybe the switch will change it but it stayed with me even changing platforms...

Not sure if this info helps you.

[CoryShubert]

Thank you for the additional info @MagdalenaMan.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

The fact that your colleagues don't have this issue makes me think it is a plugin/settings issue that you have that they don't?

Let's start with your sys info and go from there.

Cheers,

[MagdalenaMan]

Thanks for the reply - I guess that true that is has to be something with a plugin or so...

Here the system info:

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------- Sniffer output
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All rights reserved. - aus der Datei "“Adaptive Wide Angle.plugin”" Aquarell 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Basrelief 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Bereich 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Bildpaket-Filter 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“ChannelPort.plugin”" Blendenflecke 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" BMP 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Buntglas-Mosaik 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Buntstiftschraffur 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Camera Raw 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - aus der Datei "“Camera Raw.plugin”" Camera Raw-Filter 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - aus der Datei "“Camera Raw.plugin”" Chrom 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Cineon 23.3 © 2002-2022 Adobe. All rights reserved. - aus der Datei "“Cineon.plugin”" Color Lookup-Raster rendern 23.3 © 2012-2022 Adobe. All rights reserved. - aus der Datei "“Export3DLUT.plugin”" Color Lookup-Tabellen exportieren 23.3 © 2012-2022 Adobe. All rights reserved. - aus der Datei "“Export3DLUT.plugin”" Conté-Stifte 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" De-Interlace 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Diagonal verwischen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Dicom 23.3 © 2003-2022 Adobe. All rights reserved. - aus der Datei "“dicom.plugin”" Differenz-Wolken 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“Clouds.plugin”" Distorsion 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Dunkle Malstriche 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Durchschnitt 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“Average.plugin”" Entropie 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Erfassungsbereich 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“MeasurementCore.plugin”" Extrudieren 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Farbpapier-Collage 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Farbraster 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Fasern 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" FastCore-Routinen 23.3 © 1990-2022 Adobe. All rights reserved. - aus der Datei "“FastCore.plugin”" Feuchtes Papier 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Filtergalerie 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Fluchtpunkt 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“VanishingPoint.plugin”" Fotokopie 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Fotos freistellen und gerade ausrichten (Filter) 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Fotos freistellen und gerade ausrichten 23.3 © 2003-2022 Adobe. All rights reserved. - aus der Datei "“CropPhotosAuto.plugin”" Fresko 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Für Web speichern 23.3.2, © 1999-2022 Adobe. All rights reserved. - aus der Datei "“Save for Web.plugin”" Gekreuzte Malstriche 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Gerissene Kanten 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Glas 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Grobe Malerei 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Grobes Pastell 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Halide Bottlenecks 23.3 © 2022 Adobe. All rights reserved. - aus der Datei "“HalideBottlenecks.plugin”" HDRMergeUI 23.3, Copyright © 2002-2022 Adobe. All rights reserved. - aus der Datei "“HDRMergeUI.plugin”" HSB/HSL 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" IFF-Format 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" JPEG 2000 23.3 © 2001-2022 Adobe. All rights reserved. - aus der Datei "“JPEG2000.plugin”" Kacheleffekt 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Kacheln 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kanten betonen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kohleumsetzung 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Konturen mit Tinte nachzeichnen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kreide & Kohle 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kreuzschraffur 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kristallisieren 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Kräuseln 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Kunststofffolie 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kurtosis 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Körnung & Aufhellung 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Körnung 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Leuchtende Konturen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Malgrund 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Malmesser 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Material Filter 21.0 © 2019 Adobe. All rights reserved. - aus der Datei "“MaterialFilter.plugin”" Matlab-Vorgang 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“ChannelPort.plugin”" Maximum 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Median 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Mehrprozessorunterstützung 23.3 © 1990-2022 Adobe. All rights reserved. - aus der Datei "“MultiProcessor Support.plugin”" Mezzotint 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Minimum 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Mit Struktur versehen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Mittelwert 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" MMXCore-Routinen 23.3 © 1990-2022 Adobe. All rights reserved. - aus der Datei "“MMXCore.plugin”" Neigung 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Neonschein 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" NTSC-Farben 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“NTSC Colors.plugin”" Objektivkorrektur 23.3.2, © 2002-2022 Adobe. All rights reserved. - aus der Datei "“Lens Correct.plugin”" Objektivunschärfe 23.3.2, © 2002-2022 Adobe. All rights reserved. - aus der Datei "“Lens Blur.plugin”" OpenEXR 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Ozeanwellen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Patchwork 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" PCX 23.3 © 1989-2022 Adobe. All rights reserved. - aus der Datei "“PCX.plugin”" Pfade -> Illustrator 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Pixar 23.3 © 1989-2022 Adobe. All rights reserved. - aus der Datei "“Pixar.plugin”" Polarkoordinaten 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Portable Bit Map 23.3 © 1989-2022 Adobe. All rights reserved. - aus der Datei "“PBM.plugin”" Prägepapier 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Punktieren 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Punktierstich 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Radialer Weichzeichner 23.3.2, © 2003-2022 Adobe. 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[CoryShubert]

Curious @MagdalenaMan, have you tried setting transform to use legacy and did that fix this?

Thank you,

[MagdalenaMan]

Dear Cory,

as already shown in my video, yes I use the setting with the transform legacy - as I want it to act like in the old PSD versions, but with that setting the error appears.

If I use the NEW transform settings it works as it should. But I do not want to use the new settings, as I am used to press the SHIFT key for proportional scaling...

Anyway, maybe another important info for you:
The error appears over 3 different divices - as it appeared first when I used a windows back last year, on my new MacBook Pro at work which I use now AND on my private iMac too! Everywhere the same issue!

As if the error is linked to my Adobe profile, not only to a specific device...

[J453 · Accepted solution]

Hi @MagdalenaMan I think you may be confusing Legacy and non-legacy behavior. If I enable Legacy Transform, it behaves the same in all versions going back to at least CS6 (I don't have anything installed older than that but I'm confident it goes back further). Holding down shift and dragging the side in is disproportional.

I think what you want to do is disable "Legacy Transform" and then simply uncheck the proportional chain icon the first time you transform.

This setting is "sticky" and will be remembered between invocations of transform and launches of Photoshop, and the transform tool will behave the way you want it to where shift key will transform proportionally from the corner and the side handles with the shift key down.

[MagdalenaMan]

OMG thank you sooo much!

This was it for me!

Cannot believe that such a small thing made such a difference - but I already thought, it has something to do with the chain icon and that it is sticky somehow.

Thanks for the explanation, everything works now as it should. 🙂

Glad to be able to work as I want to now.

Thank you very much!

Have a nice week.

Magdalena