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Terry35567358rw56
Participant
July 11, 2024
Question

"Could not Complete the Export As Command" Error on New MAC

  • July 11, 2024
  • 2 replies
  • 994 views

Hi there,

 

I couple weeks ago got a new MacBook Pro and have encountered an error when using Photoshop.

I'll get a "Could not complete the Export As command because of a program error" error when I tried to export images whether it's on the canvas or on artboard(s).

Our IT guys checked on my system but they seems not able to fix it.

We've also tried almost every possible ways that we can find, including update to the newest version, downgrade to the previous version, delete preference settings, disable graphic card driver, checking the permission to access disk, and so on, but none of them work.

So I'm wondering if has there anyone encountered the same issue?

 

Down below I've attached the snapshots of the error message and the info of my laptop.

Thank you.

 

Terry

 

    2 replies

    Stephen Marsh
    Community Expert
    Stephen MarshCommunity Expert
    Community Expert
    July 22, 2024

    @Terry35567358rw56 

     

     I still use an Intel Mac, so I'm just curious, in Preferences/Settings (CMD+K) > Export, do you have a Use Legacy "Export As" option and if so, does enabling or disabling this and restarting Photoshop help?

    T
    Terry35567358rw56Author
    Participant
    July 22, 2024

    Hi @Stephen Marsh, I've checked the setting and I can't find that option, please see the snapshot below:


    Still thank you for the reply, is there any other idea?

    Stephen Marsh
    Community Expert
    Stephen MarshCommunity Expert
    Community Expert
    July 22, 2024

    @Terry35567358rw56 

     

    No other ideas, apart from what may be listed when you click the "learn how to fix" button.

     

    I had it in the back of my mind that the new M1/2/3 chips don't support legacy Export As so I didn't hold high hopes.

     

    I'm sure that @Sameer K will sort you out.

     

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    July 12, 2024

    Hey, @Terry35567358rw56. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

     

    Do you have a cloud back-up service, like OneDrive & DropBox, active on your machine? Before troubleshooting, update Photoshop to the latest version (v25.9.1) via the Creative Cloud desktop app & check if the issue exists. 

     

    Try these steps in the given order:

    1 - Uninstall Photoshop
    2 - Restart the device
    3 - Install Photoshop again 
    4 - Before the first launch, allow full disk access.

     

    Let me know how it goes. Thanks! 

    Sameer K

    (Use '@mention' to tag me when you reply)

    T
    Terry35567358rw56Author
    Participant
    July 22, 2024

    Thank you @Sameer K, sorry for the late reply, for I was out of office last week.

    I've tried your approach again in the given order but it still can't work.

    I've attached the system info in Photoshop, hope it can help solving the mystery for both you and I.

    Thank you.

     

    Terry

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