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Amandelion
Participant
February 8, 2011
Answered

"Could not complete the Save As command because there is not enough memory (RAM)"

  • February 8, 2011
  • 8 replies
  • 148529 views

I'm trying to save a file and an error keeps popping up saying ""Could not complete the Save As command because there is not enough memory (RAM)". I'm using Adobe Photoshop CS5 Extended. I have no other windows open. I checked the RAM allocated to Photoshop, in the Preferences > Performance tab, and I have tried it at 60% (980 MB) and 90% (1483 MB), still with no luck. I tried Purging the undo, clipboard and history with no help either.

I read a couple of other posts that were similar to this and people suggested " resetting the preferences as described in the FAQ." but is there any way to do this without closing Photoshop?

I can't loose this file, so any help woudl be appreciated.

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi mgfranz,

 

We are happy to announce the release of Photoshop CC 19.1.5.

 

This update includes the fix for Photoshop CC 2018: An integer between 96 and 8 is required. Closest value inserted. "Could not complete your request bec…

 

Once the update is installed, to allow Photoshop to manage memory the temporary fix needs to be removed.

See this: Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

 

Here's a list of what's new in this release: Fixed issues in Adobe Photoshop CC

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Regards,

Mohit

8 replies

M
myanamo
Participant
November 8, 2022

I followed the steps of this video, https://youtu.be/ySfIxqBzrrE, which someone put the steps for in one of the replies. It involves closing and restarting Photoshop, but I could not afford to lose any of my progress. To solve this problem, once I performed the steps, I turned my computer off via hard shutdown, pressing and holding the power button, hoping that Photoshop would automatically save the file so that it would reopen as a Recovered file. It worked!

S
sairam_kapperi
Participant
February 10, 2020

could not build a preview because there is not enough memory (ram)

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
February 10, 2020

Hi there,

That shouldn't be happening, could you please let us know the version of Photoshop you're working on?
Could you please check this conversation and let us know if it helps? "Could not complete the Save As command because there is not enough memory (RAM)"

Regards,
Sahil

R
r-bin
Legend
February 10, 2020
Hi Sahil.Chawla
By the way, why does Photoshop always perform previews (merging layers) if saving previews is turned off and compatibility is turned off?
[abuse removed by moderator]
 
S
sahalh18123691
Participant
June 21, 2018

step 1) go to reg edit and -> HKEY_CURRENT_USER

step 2) software

step 3) Adobe

step 4) Photoshop

step 5) click eg:- you're Adobe installed location 110.0, 120.0 (click the right path)

step 6) right click the correct key

step 7) right click the key -> click the New-> DWORD(32-bit) value

step 8) Name should be "OverridePhysicalMemoryMB" and press enter

step 9) double click and choose the Hexadecimal value and type "24000" press enter

step 10) close the regedit and  open Adobe photoshop

thank you

    J
    JeJo2020
    Participant
    March 18, 2020

    thank you .. it working well 

    mahendrag61420693
    mahendrag61420693
    Participant
    May 22, 2018

    Please go through to this link: Fix Photoshop CC Error | Not enough memory RAM | An integer between 96 and 8 is required | How to - YouTube

    I have solved the same problem.

      M
      mgfranz99
      Participant
      May 30, 2018

      Your solution solved this very same problem I just started having today!  Not sure why the problem even started, but I suspect it was caused by a windows update.

      Although I did just run the Adobe Acrobat X update this morning, could it have something to do with why PS just started having RAM issues?

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity ManagerCorrect answer
      Community Manager
      June 19, 2018

      Hi mgfranz,

       

      We are happy to announce the release of Photoshop CC 19.1.5.

       

      This update includes the fix for Photoshop CC 2018: An integer between 96 and 8 is required. Closest value inserted. "Could not complete your request bec…

       

      Once the update is installed, to allow Photoshop to manage memory the temporary fix needs to be removed.

      See this: Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

       

      Here's a list of what's new in this release: Fixed issues in Adobe Photoshop CC

       

      Let us know if the update resolves the problem for those affected and share your feedback with us.

       

      Regards,

      Mohit

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      October 24, 2011

      Are you sure that the size is in Pixels (I.E that you did not crop using inches as the unit?

      B
      bkmvl
      Participating Frequently
      October 24, 2011

      To me i find 4 gig ram to be low for anything serious, with the new avg antivirus scanner it pops up a warning about firefox using a lot of memory after
      only a few minutes, have upgraded to firefox 7.01 and it can easily take 5-600 meg ram, my work computer is most of the time at 80%+ used ram and
      it does not take much to get to 98% running windows 7 x64 with 4 gig ram, my home computer is bit better with 12 gig ram so rarely any memory problems,
      so far that is i prefer to be able to run a browser, outlook and any adobe app i need at the time without having to close things down.

      Memory is cheap these days so no reason to not have at least 8 gig, but that is my opinion of course

      Noel Carboni
      Noel Carboni
      Legend
      October 24, 2011

      Good point.

      With a 64 bit system today, having just 4 GB may be underkill.  8 GB is a good number, 16 GB even better for Photoshop.

      -Noel

      T
      talooz1989
      Participant
      October 23, 2011

      I found a solution that worked for me I have been stuck with this problem since I started using CS5

      My specs are good (quad core 4gb RAM under win 7) so the chances are that the problem is not my specs.

      The solution:

      Edit > prefrences > performance > GPU settings > Advance > at the selection box select "Advanced"

      Worked for me (Hit the like button if it fixed your problem too)

        Noel Carboni
        Noel Carboni
        Legend
        October 23, 2011

        Chances are, if changing your OpenGL settings worked around your problem your display driver is buggy.  As with many problems seen running the latest versions of Photoshop, visit the web site of your video card manufacturer and download/install the latest display driver for your hardware and OS version.

        -Noel

        T
        talooz1989
        Participant
        October 24, 2011

        At work:

        NVIDIA GeForce GT 220

        Driver Version: 8.17.12.7061

        Date: 07/04/2011

        OS: Windows 7

        Just updated to: Release 280.26

        let's see if it helps...

        THX

        Noel Carboni
        Noel Carboni
        Legend
        February 8, 2011

        Save As what format?  What image size in pixels?  How many bits / channel?

        Have you tried Save As another format?

        FYI, changing the RAM allocation will not affect Photoshop until next time you run it.

        -Noel

        A
        AmandelionAuthor
        Participant
        February 8, 2011

        the section where I would enter the format doesn't even pop up, its just as soon as I click Save or Save As, the error window pops up.

        Image size is 1000x1300. 3 channels and 8 bits.

        Good to know about the RAM allocation!

        P.S. I was hoping you would help Noel, as I know you're the best!

        A
        Anonymous
        February 8, 2011

        That's a small image. It should pose no problem to save it. At how many dpi did you set it?

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