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"Could not complete the Scale command because of a program error"

New Here ,
May 04, 2023 May 04, 2023

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This lovely error (image attached) popped up in v24.4.1 when I attempted to scale a layer. I updated my video drivers, rolled back to an earlier version of photoshop (24.3), and it still appeared. Also get the same with rotate, skew, free transform, etc.

 

Went to the error troubleshooting page that pops up in the dialog box (https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html). Reinstalled v24.4.1. Downloaded the User Diagnostics tool, reproduced the error. This is what was copied to the clipboard:

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Scale command because of a program error.
Stack:

That is where it ended, with a single blank line after "Stack:". Here it is with other commands:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Content-Aware Scale command because of a program error.
Stack:
Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Rotate command because of a program error.
Stack:

 

How do we proceed from here?

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correct answers 1 Correct answer

Adobe Employee , May 05, 2023 May 05, 2023

Hi @defaultb1t7ygtefbr4 give the manual replace prefs a try:

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/past

...

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Adobe Employee ,
May 05, 2023 May 05, 2023

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Hi @defaultb1t7ygtefbr4 give the manual replace prefs a try:

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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New Here ,
May 05, 2023 May 05, 2023

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This worked! Thanks Cory.

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