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A
Anonymous
January 13, 2025
Question

"Could not download file because of an error"

  • January 13, 2025
  • 2 replies
  • 198 views

Whenever I try to open any cloud document on my PC using the Photoshop App it gives me that message. I know it's not a sync conflict because I can open it through the Photoshop browser on the same PC and my Ipad. I tried all the troubleshooting methods I found but still no luck (logging off and ending adobesyncconverter task, reinstalling, updating graphics drivers, etc)

 

the symbol on each file is a grey cloud and I tried choosing "Make availalbe offline always" but it gives the message, "couldn't make item available offline".

 

2 replies

A
Community Manager
AlekeCommunity Manager
Community Manager
January 23, 2025

Hi @24103394,

Could you give me some more details? How are you opening these files? Is it from Photoshop's "Recent" tab, the "Your Files" tab, or the "Shared with You" tab? Does it act differently depending on how you open the files? What happens if you try opening them from Creative Cloud? Also, how much storage do you have left in the cloud? And just to be sure, what version of Photoshop are you using?

Thanks! Alek

 

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
kglad
Community Expert
kgladCommunity Expert
Community Expert
January 13, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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