Participant

Answered

"Direct X 11.0 available; feature level 12.0 required"

Forum|Forum|2 years ago
May 24, 2023
12 replies
219976 views

I am using the latest version of Photoshop beta on my computer. Every time I open the programme, I get the warning "feature level 11.0 available; feature level 12.0 required". All updates of my graphics card and computer are complete. I still can't understand why I'm getting this warning. I would like you to help.

{Edited the thread by the moderator}

Windows

Correct answer D Fosse

Your GPU does not support DirectX version 12, which is the current requirement. It only supports DirectX 11.

N

Nicholas5C21

Participating Frequently

So now I can't use Photoshop without buying a new laptop? It won't even let me open the old versions of Photoshop that don't require this. That's coercion to purchase new hardware that I can't afford.

Kevin Stohlmeyer

Community Expert

Hi @Nicholas5C21 older versions should run without this requirement. If you can't open an application it may not be related to this. Can you start a new thread explaining your situatuon and give needed details such as Photoshop Version, OS version, RAM, GPU(s), available HD space, etc.

Artman62

Participating Frequently

I was having the PhotoShop (24.7) brush lag issue on my Wacom MobileStudio 16 with an Nvidia Quadro 600M. After following many of the ideas here and updating my drivers, I noticed that my card supported DirectX 12 features under the dxdiag Display tab. But, under the Render tab it only supported 11 features. Which is why I'm got the "feature level 12 required" error in Photoshop.

But... that was not the lag problem.

Turns out it was one simple check box in Photoshop.

Edit>Preferences>Technology Previews. Check "Deactivate Native Canvas".

Which, after spending hours trying everything else, was the last thing I tried.

M

microENVISION

Participant

Hello everybody. I am experiencing the exact same problem since the latest update of Photoshop. Updated my windows 11 and my Nvidia Geforce MX110 on my Asus Vivobook 17, but still no luck. All state they support Direct X 12.0 and/or that is is installed. Anybody have any idea on how to solve this? Sincerely, Jennifer

Ged_Traynor

Community Expert

@microENVISION the Nvidia Geforce MX110 doe not have full DirectX 12 support, the feature level of that GPU is only 11.0, Photoshop requires a GPU with a feature level of 12 and above

https://helpx.adobe.com/ie/photoshop/system-requirements.html

M

microENVISION

Participant

Thank you Ged. That explains a lot. Learning about htis stuff as we speak. Any ideas on how i can fix this or upgrade it or is it a matter of buying myself a better GPU or uninstalling the latest photoshop update?

F

FWG99

Inspiring

I may be butting in to this thread but if so I appologise. I have the very same problem and have an NVIDIA Quadro K2200 which, using the compatibility tool in PS reports that Directx 12 is supported. This is verified ny The NVIDIA web site. I still get this error message in PS Beta. In the normal release of PS I do not get any error message. I am a user not a techie and do not want to spen £300 or so on a new GPU to find I have the same issue. Help please.

Ged_Traynor

Community Expert

@FWG99 if you're on Windows, type dxdiag in the search bar to open the DirectX Diagnostics Tool, you can check the feature level in the display tab section

F

FWG99

Inspiring

I found only 11 and lower! I am forced to ask what is the difference if the GPU supports Directx 12 but apparently only has Features (?) up to 11. Not to technical please!

Sent from Mail<> for Windows

F

faruqe30346038gzjg

Participant

khyber_1_copy.jpg

Ged_Traynor

Community Expert

@faruqe30346038gzjg the GT 730 only has a feature level of 11, Photoshop requires a GPU with full DirectX 12 support

https://helpx.adobe.com/ie/photoshop/system-requirements.html

John30274000unqi

Participant

I'm also using the latest version of Photoshop. Although I'm facing some issues don't know why but latest version of photosop is superb. I hope the issues will resolve soon.

Kevin Stohlmeyer

Community Expert

@John30274000unqi are you having the same issues with DirectX 12 or something different? Your post is vague.

A

adu24811286153t

Participant

Just Do It And Problem Will Gone

Kevin Stohlmeyer

Community Expert

@adu24811286153t both your GPUs support DirectX 12 so it's not as simple a solution as you post.

Also both your GPU are well underpowered for running current Photoshop. The recommeneded minimum is 2000 ops/sec and your HD530 clocks in under 470 and the GT 730 comes in at 507.

Given your situation you may want to look at upgrading your GPU before continuing to update Photoshop or risk GPU related issues beyond the DirectX 12 requirement.

D Fosse

Community Expert

Actually it's not as simple as that either 😉

If the GPU is fine but it still doesn't work, the problem often turns out to be a conflicting integrated GPU. In that case, disabling the integrated GPU is often the solution.

But then we're getting into the old and underpowered GPUs. Even here, it's complicated.

DirectX 12 support is not in itself enough. That just means it supports the DirectX 12 APIs. But it also needs to have the 12.0 feature level, and that means the actual physical capabilities that the card can perform. A card can conform to the APIs, but still not do everything specified.

So that's why you have cards with DirectX 12 support, but only feature level 11.1. That's not enough.

And then there's the ops/sec parameter. This has been around for a while, and just denotes the general speed of computation. The way I read it, this is just a general recommendation, not a strict requirement. A while back I had a Nvidia Quadro P620 installed in one machine, and it all worked well even though the ops/sec number was well down in three digits (as far as I remember).

A

Anonymous

My Gpu Support DirectX 12 and still have this massage please i need solution

Ged_Traynor

Community Expert

@30244601 what exact GPU do you have

D Fosse

Community Expert

Apparently DirectX version number and DirectX feature level are not necessarily the same thing.

I've been trying to figure this out, but with only limited success so far. I'll let you all know when the lighbulb goes on.

This is the closest I get to an explanation:

https://www.extremetech.com/gaming/207598-demystifying-directx-12-support-what-amd-intel-and-nvidia-do-and-dont-deliver

In any case, GT710 will not do it. The safe bet is the RTX 30-series (and now it seems RTX 40-series is coming to the mainstream market as well).

goulddust

Participant

I am dealing with this as well. I updated my Nvidia Driver which solved three errors on the PS dialogue box. To update from Feature Level 11 (DirectX 11) to Feature Level 12 (DirectX12) it's done in Microsoft. Here is a video explaining this process. At least, that's how I understand it at the moment. I'm about to try it. https://www.youtube.com/watch?v=1Zb88QgzMTI&t=54s&ab_channel=ComputerSluggishTutorials

Ged_Traynor

Community Expert

@goulddust Windows 10 comes with DirectX 12 as standard and has been part of the operating system since 2015, but you need a GPU that supports it.

R

rieleyjc

Participating Frequently

I was warned that I had an incompatible GPU and that one with DirectX 12 was required so I got one but now I still get the warning but this time it says that it only has 11 levels and that 12 are required. I do not recall seeing anything about 12 levels before I got the new GPU which leaves me somewhat irritated to say the least.

Is this business of having to update our hardware in order to run Photoshop going to continue? I am sure that as many of us are not going to use the full capabilities of PS perhaps some explanation of what will be the limitations imposed by our hardware can be given.

jane-e

Community Expert

Is this business of having to update our hardware in order to run Photoshop going to continue?
By @rieleyjc

Most likely — at least it has for the 34 years that I've been in this business. If it hadn't, we'd all be stuck with computers that run off two floppy disk drives. 😊

Jane

R

rieleyjc

Participating Frequently

Touche! ( where is a grave accent when you need one?)

I am used to updating my computer when it becomes obsolete, not spending several hundred pounds just to run one application.

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