Inspiring

Answered

"request edit access" for files of which I am owner Bug in browser - unable to open through browser.

Forum|Forum|3 years ago
June 16, 2022
7 replies
936 views

Using chrome: From https://assets.adobe.com/cloud-documents I click on a photoshop document, of which I, at the email address I am signed in with, am the owner .

Instead of opening the .PSDC as usual, the following message appears at photoshop.adobe.com url:

If I request access (to my own file) then the result is a perpetual loading/error loop that cycles through photoshop.adobe.com partial loading screen followed by a quick redirect to assets.adobe.com where the following error flasjes by for a second:

After this I do receive an email notifying me of an access request. When I click on the link then the image does open as exepected.

Yes - I did try rebooting, logging in and out, etc and the error still occurred.

Yes - I could access the problem files in other ways - either via the creative cloud app or directly from the desktop app.

This issue started yesterday (for me) and continues today.

macOS

This topic has been closed for replies.

Correct answer CShubert

Hi @Sam B+, question on this issue.

Do you have a doc open in desktop or an ipad? It is possible that you have this file open on another device which would cause this error message.

Thank you,

CShubert

Community Manager

Thank you for the file @Sam B+ , it has been shared with the team and will get back as soon as we have some news.

CShubert

Community Manager

Hi @Sam B+ . The team was wondering if you could make sure to first open the network tab and after that do the clicks that result in the error, the file you sent showed calls to assets.adobe.com but NOT from Ps web.

Thank you for your patience, we are gettng closer.

Sam B+Author

Inspiring

The issue just re-occurred this morning, but I am unable to get the 'inspect' function to appear when clicking in a PS web window. (I am using chrome). It appears when right clicking in all other browser windows, just not the PS web window. I tried right clicking all the different areas of the screen but could not get inspect to appear.

CShubert

Correct answer

Community Manager

Hi @Sam B+, question on this issue.

Do you have a doc open in desktop or an ipad? It is possible that you have this file open on another device which would cause this error message.

Thank you,

Sam B+Author

Inspiring

Thanks Cory. This may kind of make sense. I had the issue again today. I mostly work on one machine but occasionally I jump over to an old machine to run desktop Photoshop to use a plug-in that does not run on my current m1-chip machine. After I did that earlier today the problem resurfaced, even though it was a different psd file that was briefly open. Logging out of that old machine was not enough to fix the issue, however. I also had to reboot my current machine and then I could access all the review files in the browser on the M1 machine once again. In future I know to log out and reboot to fix this issue.

CShubert

Community Manager

Thank you for the sysinfo @Sam B+.

Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44 arm64

Number of Launches: 133

Operating System: Mac OS 12.4.0

System architecture: Apple M1 Max, HybridCPU(8:2)

Physical processor count: 10

Built-in memory: 65536 MB

Free memory: 12497 MB

Memory available to Photoshop: 61759 MB

Memory used by Photoshop: 71 %

SAM SDK Version: 2.0.0-main.1076

ACP.local Status:

- SDK Version: 2.4.1

- Core Sync Status: Reachable and compatible

- Core Sync Running: 5.12.1.35

- Min Core Sync Required: 4.3.66.0

Live Edit Client SDK Version: 3.90.3

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Disabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 2.8.1

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

GPUName: Apple M1 Max

GPUVendor: APPLE

IsNativeGPUCapable: 1

IsOpenGLGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 51,539 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Display: 1

Display Bounds: top=0, left=0, bottom=1117, right=1728

High DPI Monitor

Main Display

Display: 2

Display Bounds: top=0, left=1728, bottom=1440, right=4288

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[0 ms]

Start RunAllAPIs

[0 ms]

"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=30138736 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

[176 ms]

Start sniffer 2022-06-15 18:49:36

# Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

sniffer -baseTimeMS=30138736 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

{9 ms}

Start platform native

# displays: 2

Display 0

Display: 1

Main: TRUE

Built in: TRUE

Stereo: FALSE

Bounds: (0, 0) -> (1,728, 1,117)

Dimensions: (3,456 2,234)

Physical size: (344.245 222.524)

Pixel size: (0.0996078 0.0996078)

Dynamic range: (0 1)

Potential dynamic range: (0 16)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=Apple M1 Max index=0 preferred=1)

Display 1

Display: 5

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (1,728, 0) -> (4,288, 1,440)

Dimensions: (2,560 1,440)

Physical size: (602.074 338.667)

Pixel size: (0.235185 0.235185)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=Apple M1 Max index=0 preferred=1)

# devices: 1

Device 0

Name: Apple M1 Max

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 2

1

5

GPU accessible RAM: 51,539 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 51,539 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: APPLE

Driver: UNKNOWN

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{134 ms}

Start platform OpenGL

# displays: 2

Display 0

Display: 1

Main: TRUE

Built in: TRUE

Stereo: FALSE

Bounds: (0, 0) -> (1,728, 1,117)

Dimensions: (3,456 2,234)

Physical size: (344.245 222.524)

Pixel size: (0.0996078 0.0996078)

Dynamic range: (0 1)

Potential dynamic range: (0 16)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16940800 index=0 preferred=1)

Display 1

Display: 5

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (1,728, 0) -> (4,288, 1,440)

Dimensions: (2,560 1,440)

Physical size: (602.074 338.667)

Pixel size: (0.235185 0.235185)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16940800 index=0 preferred=1)

# devices: 1

Device 0

Name: Apple M1 Max

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

# attached displays: 2

1

5

GPU accessible RAM: 49,152 MB

VRAM: 49,152 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 2.1 (2.1 Metal - 76.3)

Device version: 2.1 (2.1 Metal - 76.3)

Vendor name: APPLE

Driver: UNKNOWN

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

GLSL version: 1.20 (1.20)

CGL ID: 16940800

Display mask: 31

End platform OpenGL

{146 ms}

Start platform OpenCL

# displays: 0

# devices: 1

Device 0

Name: Apple M1 Max

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 51,539 MB

VRAM: 51,539 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Apr 19 2022 18:44:44))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: APPLE

Driver: UNKNOWN

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 14,233 GB / s

Compute score: 23,783.1

Device name string: Apple M1 Max

Device vendor string: Apple

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{174 ms}

Exit code kExitNormal

End sniffer 2022-06-15 18:49:36

[kStatusNormal, kExitNormal]

[176 ms]

Finish RunAllAPIs

[1190 ms]

Start GetSnifferResult

[1190 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 94070824235735691438

GUIDBucket:

Composite Core (enable_composite_core): on

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2022/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 3.63T, 2.84T free

Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/

Installed components:

dvametadata.framework dvametadata 22.0.0.0

AdobeXMPScript.framework AdobeXMPScript 79.9ccc4de93 79.9ccc4de93

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 13.1.0c6496f

ICUConverter.framework ICUConverter 13.1.0c6496f

AdobeCrashReporter.framework AdobeCrashReporter 10.3.2

boost_system.framework boost_system 22.0.0.0

AdobeACE.framework AdobeACE 3.3.2 79.c41170d64e.

dvanet.framework dvanet 22.0.0.0

AdobeOwl.framework AdobeOwl 5.5.0

mediacoreif.framework mediacoreif 22.0.0.0

dvascripting.framework dvascripting 22.0.0.0

dvaappsupport.framework dvaappsupport 22.0.0.0

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.2 79.97e751e.

AIDE.framework AIDE 2.6.0 79.d5f62b53

boost_chrono.framework boost_chrono 22.0.0.0

dynamiclink.framework dynamiclink 22.0.0.0

dvaaccelerate.framework dvaaccelerate 22.0.0.0

dvametadataUI.framework dvametadataUI 22.0.0.0

AdobeARE.framework AdobeARE 2.0.0.1 79.625377

AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377

ICUInternationalization.framework ICUInternationalization 13.1.0c6496f

boost_filesystem.framework boost_filesystem 22.0.0.0

AdobeBIB.framework AdobeBIB 2.0.6 79.c41170d64e.

AdobeXMPFiles.framework AdobeXMPFiles 79.9ccc4de93 79.9ccc4de93

AdobeLinguistic.framework 14.4.2.353c9a5

dvaplayer.framework dvaplayer 22.0.0.0

filterport.framework filterport 26.0.0.670

PlugPlugOwl.framework PlugPlugOwl 11.2.0.100

libzip.framework libzip 22.0.0.0

AdobeAGM.framework AdobeAGM 5.1.6 79.c41170d64e.

adobe_caps.framework adobe_caps 11.0.0.14 1.584361

AdobeSVGRE.framework AdobeSVGRE 7.0.7 "BUILDVERSION_HELPER"

AdobePDFL.framework AdobePDFL 16.0.7 79 . fd8b8464d

dvavulcansupport.framework dvavulcansupport 22.0.0.0

dvacore.framework dvacore 22.0.0.0

aiport.framework aiport 26.0.0.670

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.2 79.97e751e.

dvatransport.framework dvatransport 22.0.0.0

AdobeXMP.framework AdobeXMPCore 79.9ccc4de93 79.9ccc4de93

AdobeJP2K.framework AdobeJP2K 2.0.6 79.032215c

dvaaudiodevice.framework dvaaudiodevice 22.0.0.0

LogSession.framework LogSession 8.2.0.16

PlugPlugExternalObject.framework 11.2.0.100

utest.framework utest 22.0.0.0

AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e.

dvametadataapi.framework dvametadataapi 22.0.0.0

WRServices.framework WRServices 17.2.0 17.2.0.0

AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.c41170d64e.

boost_threads.framework boost_threads 22.0.0.0

CloudAILib.framework CloudAILib 26.0.0.670

SPBasic.framework SPBasic 26.0.0.670

AdobeCoolType.framework AdobeCoolType 6.2.0 79.c41170d64e.

boost_regex.framework boost_regex 22.0.0.0

boost_program_options.framework boost_program_options 22.0.0.0

dvamediatypes.framework dvamediatypes 22.0.0.0

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 22.0.0.0

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 7.0.3.50619 79.a655e943

dvaui.framework dvaui 22.0.0.0

MacMemory.framework MacMemory 26.0.0.670

AILib.framework AILib 26.0.0.670

ICUData.framework ICUData 13.1.0c6496f

dvamarshal.framework dvamarshal 22.0.0.0

aifm.framework aifm 26.0.0.670

Unified Extensibility Platform uxp-6.0.2-release

UPIC 2.4.1

Required plugins:

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load:

IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”

PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”

U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.9.0.51 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.9.0/"

CDO: 1.116.2

CmdN: 1.11.1

CDP: 1.141.1

Projects: 1.3.7

Loaded at: 39 ms - launch time impact: 167 ms

ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder"

Loaded at: 1217 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder"

CC Libraries Panel (Prepared) 3.19.218.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/"

CAPTURE: 2.0.26 STOCK: 2.0.40

Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

Loaded at: 40 ms - launch time impact: 0 ms

Photoshop UXP Export-As (Prepared) 5.8.4.0 - from the file "Required Folder"

Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder"

Loaded at: 1217 ms - launch time impact: 0 ms

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

IC popup message (Loaded) 1.0.0.0

Loaded at: 1173 ms - launch time impact: 0 ms

Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder"

Loaded at: 1218 ms - launch time impact: 6 ms

Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder"

Installed TWAIN devices: NONE

CShubert

Community Manager

Ok @Sam B+, email it directly to me: shubert@adobe.com

Thank you,

Sam B+Author

Inspiring

Hi Corey - I did as you said and copy and pasted the info but then the reply post seems to have been removed? I was receiving errors for having invalid html in the reply - but all iI did was copy and paste the PS system info as directed.

Sam B+Author

Inspiring

Chrome is up to date

Version 102.0.5005.115 (Official Build) (arm64)

I see that photoshop is not up to date So I will update after writing this message. This is the sysinfo before I update:

Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44 arm64 Number of Launches: 133 Operating System: Mac OS 12.4.0 System architecture: Apple M1 Max, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 65536 MB Free memory: 12497 MB Memory available to Photoshop: 61759 MB Memory used by Photoshop: 71 % SAM SDK Version: 2.0.0-main.1076 ACP.local Status: - SDK Version: 2.4.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.12.1.35 - Min Core Sync Required: 4.3.66.0 Live Edit Client SDK Version: 3.90.3 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 51,539 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1117, right=1728 High DPI Monitor Main Display Display: 2 Display Bounds: top=0, left=1728, bottom=1440, right=4288 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=30138736 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

[176 ms]
Start sniffer 2022-06-15 18:49:36
# Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64
sniffer -baseTimeMS=30138736 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

{9 ms}
Start platform native
# displays: 2
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,728, 1,117)
Dimensions: (3,456 2,234)
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Max index=0 preferred=1)

Display 1
Display: 5
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,728, 0) -> (4,288, 1,440)
Dimensions: (2,560 1,440)
Physical size: (602.074 338.667)
Pixel size: (0.235185 0.235185)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Max index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
1
5
GPU accessible RAM: 51,539 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 51,539 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{134 ms}

{134 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,728, 1,117)
Dimensions: (3,456 2,234)
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

Display 1
Display: 5
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,728, 0) -> (4,288, 1,440)
Dimensions: (2,560 1,440)
Physical size: (602.074 338.667)
Pixel size: (0.235185 0.235185)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 2
1
5
GPU accessible RAM: 49,152 MB
VRAM: 49,152 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 76.3)
Device version: 2.1 (2.1 Metal - 76.3)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 31
End platform OpenGL
{146 ms}

{146 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 51,539 MB
VRAM: 51,539 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 19 2022 18:44:44))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 14,233 GB / s
Compute score: 23,783.1
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{174 ms}

Exit code kExitNormal
End sniffer 2022-06-15 18:49:36
[kStatusNormal, kExitNormal]

[176 ms]
Finish RunAllAPIs

[1190 ms]
Start GetSnifferResult

[1190 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 94070824235735691438 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 3.63T, 2.84T free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.9ccc4de93 79.9ccc4de93 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 3.3.2 79.c41170d64e. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.2 79.97e751e. AIDE.framework AIDE 2.6.0 79.d5f62b53 boost_chrono.framework boost_chrono 22.0.0.0 dynamiclink.framework dynamiclink 22.0.0.0 dvaaccelerate.framework dvaaccelerate 22.0.0.0 dvametadataUI.framework dvametadataUI 22.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 22.0.0.0 AdobeBIB.framework AdobeBIB 2.0.6 79.c41170d64e. AdobeXMPFiles.framework AdobeXMPFiles 79.9ccc4de93 79.9ccc4de93 AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 5.1.6 79.c41170d64e. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.0.7 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.7 79 . fd8b8464d dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.2 79.97e751e. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.9ccc4de93 79.9ccc4de93 AdobeJP2K.framework AdobeJP2K 2.0.6 79.032215c dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.2.0 17.2.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.c41170d64e. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.2.0 79.c41170d64e. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 7.0.3.50619 79.a655e943 dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 26.0.0.670 Unified Extensibility Platform uxp-6.0.2-release UPIC 2.4.1 Required plugins: Accented Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 23.3.2, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 23.3 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.3 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 23.3 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 23.3, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 23.3 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 23.3.2, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 23.3.2, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 23.3.2, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Material Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Matlab Operation 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 23.3 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 23.3.2, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 23.3, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” Spatter 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Sumi-e 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.9.0.51 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.9.0/" CDO: 1.116.2
CmdN: 1.11.1
CDP: 1.141.1
Projects: 1.3.7 Loaded at: 39 ms - launch time impact: 167 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder" Loaded at: 1217 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.19.218.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/" CAPTURE: 2.0.26 STOCK: 2.0.40 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 40 ms - launch time impact: 0 ms Photoshop UXP Export-As (Prepared) 5.8.4.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder" Loaded at: 1217 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1173 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder" Loaded at: 1218 ms - launch time impact: 6 ms Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder" Installed TWAIN devices: NONE

CShubert

Community Manager

Hi @Sam B+. sorry to hear this. What version of Ps and Chrome are you on? You say this started yesterday, any updates or changes to your sysinfo or apps?

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thank you,

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