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Answered

"there isn't enough room to display this document"

Forum|Forum|8 years ago
January 23, 2018
12 replies
26542 views

I just finished installing the Jan 23 Photoshop CC update, reopened the program, and attempted to open a simple JPG file. I rec'd the error message: "There isn't enough room to display this document." What's that supposed to mean? Then I tried to create a new document and rec'd this message: "Could not create a new document. There isn't enough room to display this document." My system runs Windows 10, has 64GB of RAM, 2T hard drives with adequate space for scratch disks. I normally have very few problems with Photoshop -- but this is a new one and is preventing me from getting any work done this afternoon. Have not yet tried resetting preferences as I am unsure that will solve the problem. I did restart the computer after discovering the problem but that didn't seem to have an effect.

Advise is appreciated, especially info on how to rollback to the pre-updated version. Thank you!

This topic has been closed for replies.

Correct answer Mohit Goyal

They 'promised' to fix it with another (19.1.4) update that seems to come very shortly.

Hi All,

This issue should be fixed in the Photoshop CC 2018 (19.1.4) release which is now available. Checkout the list of fixed issues here: Fixed issues in Adobe Photoshop CC

Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know if you continue to have any trouble.

Update Creative Cloud apps

Regards,

Mohit

Show previous replies

V

vicki degruyAuthor

Known Participant

That's not really the answers I was expecting, I guess! But thank you for answering.

Since I needed to get back to work quickly yesterday and no one had a quick answer for me, I reinstalled Photoshop, (didn't realize it was going to wipe out all my settings, actions, etc ! I should've been paying attention!), ran the update again, and am now in the process of getting the program back up into my normal working condition.

Sahil.Chawla

Adobe Employee

Do keep us posted if you face this issue again.

2

24farmin

Participating Frequently

Having the same issue but on W7 with more than adequate resources yesterday. Clock setting did not work, can't fine the folders mentioned however.

Sahil.Chawla

Adobe Employee

Hi Vicki,

Sorry to hear that you're getting any error about not enough room, could you please try the steps mentioned below & let us know if it helps:

Solution 1: Set the Windows clock to current date and time, restart the computer, then activate your application

To access the system clock:

Double-click the clock icon to the far right of the Windows taskbar or
Open the Date and Time control panel under Start>Settings> Control Panel

Solution 2: Add "Everyone" user to the Security settings of the DAT and FF1 file in the Product licenses folder.

Navigate to Documents and Settings\All Users\Application Data\Adobe Systems\Product licenses.

Right-click the Product licenses folder and select Properties. Click the Security tab and make sure that the "Everyone" user has full access to the FF1 and Dat files in the folder. If there isn't an "Everyone" user listed, then click Add and add this user.

Regards,

Sahil

G

gfrussell

Participant

Has this been answered? With deadlines approaching, I am fighting the very same problem. Photoshop will not open even the simplest of jpgs.

Any answers?

Re: not enough.room

Kukurykus

Legend

You'll find answer in reply No. 27 of this topic.

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