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mw13
Participant
June 9, 2024
Question

Re-installing CS6 on new computer

  • June 9, 2024
  • 1 reply
  • 2386 views

I am trying to install my registered Photoshop CS6 from the original install discs to a new computer (Surface Pro 8, i5 Windows 11).  I have not deactivated it yet on my other computer, as I want to ensure that the new install works first.  However, when I try to sign in during installation, I get a message to update my browser and software, and the Adobe Installation Manager window is stuck open (I have to use Task Manager to shut it down). I got the same thing when I tried to download it from my Adobe account.  The install seemed to proceed, but it will only run for 7 days unless I sign in (which I am unable to do).  If anyone has a fix for this it would be greatly appreciated.

 

Mark

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1 reply

gener7
Community Expert
gener7Community Expert
Community Expert
June 9, 2024

Well, you are entitled to 2 activations and unless both are spoken for, you can try entering the serial and see how it goes.

M
mw13Author
Participant
June 9, 2024

Hi gener7, I entered the serial number and can start Photoshop, but I get a warning that if I don't sign in, the program will stop working after 7 days.  The problem is that when I try to sign in, a message appears telling me to update my browser and software (and then I can't close the dialog window without using Task Manager).

gener7
Community Expert
gener7Community Expert
Community Expert
June 9, 2024

it might be CS6 is wrestling with a modern OS 12 years ahead of release, so see if this will fix it:

https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-783d6dd7-b439-bdb0-0490-54eea0f45938

 

Also see: https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

 

This is a tough one. Maybe someone here will know how to fix it or you can contact support. since you registered CS6, maybe they can fix it.

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