Participant

Question

Re: Photoshop 2022 keeps crashing

Forum|Forum|4 years ago
November 7, 2021
17 replies
19189 views

When I open more than two photos my Photoshop 2022 locks up and the only way to close it is via Task Manager Windows 10

This topic has been closed for replies.

O

OddB

Known Participant

Even after the latest update, Photoshop is constantly crashing on me. I literally can't get work done.

The app hangs on open, hangs when resizing a brush, hangs when cropping an image, hangs when adding a new layer.

• Toggling the graphics driver has had no effect.
• Uninstalling and reinstalling the app did not solve the issue.

I'm at my wits end dealing with this crap.

O

OddB

Known Participant

Update: Uninstalled all Adobe apps, uninstalled Creative Cloud. Reinstalled Creative Cloud and all adobe apps ... Issue persists. Photoshop hung within one minute, then refused to launch after the crash. Had to restart my computer for the 100th time. Illustrator no longer works, either—same issues.

I'm resintalling 2021 versions to see it helps, this is totally unacceptable. I'm literally losing money becuase I can't get work done. May be time to officially make the switch to Affinity products.

Macbook Pro, 64GB ram, OSX current.

O

OddB

Known Participant

Update: I reinstalled the last version of Photoshop 2021 (ver 22.5.9).

ZERO issues—Which should put to rest that it's an issue on my end.

If you are having the same issues, open Creative Cloud, click on the three dots to the right of OPEN in the Installed Apps panel, and select Other Versions, scroll down to 22.5.9 and install. You'll have both V23 and V22 on your system, just make sure you launch Version 22.

And hope Adobe actually listens to people having issues with V23 and corrects the problems.

C

christian enterg71168515

Participant

I have tried everything but Adobe Photoshop keeps crashing. I've even uninstalled and re-installed, cleared out everything I could. I have tons of room on my computer but this is so frustrating!!! I'm working on a project and really need it to work. And yes, I've got the update.

Abambo

Community Expert

Having "tons of room" is good, but it's not a system info. Except if you don't want a qualified answer, you should post your system info. And yes, sying everything is up to date isn't very precise either. Real program versions are needed for OS, graphics driver, Photoshop. Best is to use Help->System info. It's made for this.

ABAMBO | Hard- and Software Engineer | Photographer

K

KateDelgado

Participant

I have the same issue with both Photoshop and Lightroom. Constantly crashing my whole machine. I have all the latest updates, running Windows 11. Please fix this Adobe! Turning off GPU helped and reducing RAM usage to 55%. Still getting random crashes, program is unusable. FIX IT!

B

basement20

Participant

Ok, I was using Illustrator all day. I did the update yesterday, and now I cannot launch Illustrator. I have Adobe CC 2022. I restarted my iMac multiple times. I can't do anything with Illustrator, as it will not open. HELP!!!!!!!!!!

G

Grahamfromburnley

Known Participant

I do not use Illustrator, but when Photoshop won't open the solution seems to be to press Ctrl +Alt+ Del (I think this is Command + Option + Escape on Mac), to open task manager and find that Adobe Photoshop is showing once or sometimes twice in the Background Processes. I close these by clicking the 'End Process' button, then it opens OK ... Until it freezes again! Worth a try to see if Illustrator is still running in the background

larryindurango

Participant

No. It doesn't help. AND it used to freeze but still permit saving the current work...BUT NOW it just freezes without warning and if the work isn't saved, the work is lost.

I am feeling a bit pissed to be paying a subscription for a buggy product.

G

Grahamfromburnley

Known Participant

Same for me.

Maybe one in 10 times, I right click on a photo, select open with Photoshop and nothing happens. To clear it, I press Ctrl +Alt+ Del to open task manager and find Adobe Photoshop is showing once or sometimes twice in the Background Processes. I close these by clicking the 'End Process' button and it then opens OK.

I am also having some 'Freezing' too. In the middle of an edit, not using anything particular, I just get a beeping sound when I press any key, and nothing happens. The only way out is to close the program using the Task Manager. Of course this loses my work, costing me time and causing frustration, having to start again. It is too unstable. This has been happening to me for a few months now. I keep hoping that the updates that I get very regularly will fix the problem, but no joy. As others say, I don't think I will be renewing next year if this is not sorted.

B

bethany23994576g3jt

Participant

Mine has been crashing every ten minutes today. No Joke. eight hours of barely being able to do anything for work. I'm not even trying to import anything or do anything strenuous; just switching from working one one layer to another causes it to freeze up and crash. At one point it locked up my whole PC to the point it had to restart. This isn't the first time it's done this in the three months I've been using it.
This software is unuseable, and YES i have everything updated YES i've tried everything on my end to fix the problem and NO it's not my PC. It's the software. I hate using it and as soon as something else comes along I'm going to. Struggling with this software makes me hate working.

amys89562107

Participant

Photoshop is infuriating -- every time I increase image size the app crashes and I lose all my work -- this has costs me countless hours and I still am not learning my lesson because it didnt use to do this until this past year.... Beyond infuriating at having to redo my work again

Sameer K

Community Manager

Hi Amy,

Thanks for reaching out. We are sorry for the trouble with Photoshop. We are here to help.

Could you please share the version of Photoshop and the operating system you are working on?

Does Photoshop crash only when you resize images?

If you are working on Windows operating system with Photoshop below the version 23.4, you might experience crash issues when resizing images. Check this to learn more: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-crashes-in-opencl-when-changing-image-size-windows/idi-p/12701385

Please update Photoshop to 23.4 & above. Click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

We hope this helps,
Thanks!
Sameer K

Z

Zmoke

Participant

Hi Adobe,

Thanks for reaching out. We are sorry for the trouble with Photoshop. We are here to help but we are a bunch of incompetent employees not testing our own software. Sorry about that.

We hope this helps,
Thanks!
Adobe

N

Niall98A1

Participant

Yup, lcoks up, usually if I try to change project. I get a sorta imprint of the home menu screen around the project and nothing works, can't save, can only quit and say 'no' to save changes. So of course I've lost stuff to this.

The fact this is still happening to people from the initial post in astounding. You seem to put all the subscription money into readvertising your brand for a help community no one asked for. And the terrible irony is that you wouldn't need half the teaching required to use your software if it was better designed and updated. I mean the paint bucket still doesn't know how to deal with aliasing, for example.

For me it started after cleaning my computer so I thought I'd maybe joustled something but this confirms it's some bad incompatibility with windows or a bad update.

You shouldn't have to ask your users to turn off a feature to get something to work. I've never played a game that asks you to do so, because, you know, patches.

I really hope we can all move on from this soon, it's not good enough.

J

Josh2447956426yg

Participant

Super slow & constantly randomly crashing, should just go back to a torrent version, it's hard to do work when it crashes 50% of the time I open another large psd. Uninstalled and cleared appdata prefs twice, still completely unstable.

A

assbite

Participant

I feel ya....a nightmare since march 2022 for me. No matter the file size, layers or single file open at a time. I have to restart on average every 45 min. I keep updating hoping something will get better...waste a ton of time with the fixes they suggest on our end and have had to call support multiple times. The first time ever having to do that since I started using in 2016.

T

taur

Participant

Guys, whose Photoshop crashes when adding a second photo. I noticed that many people who have the same problem use nvidia. Try to restore Photoshop settings in the nvidia control panel in the 3d settings management section.And choose the second option in the second item. It helps me.

Mirkotc

Known Participant

Check this: https://community.adobe.com/t5/photoshop-ecosystem-discussions/solved-photoshop-2022-and-lightroom-classic-2022-freezing-all-the-time/m-p/12946849

P

PhilWard

Participant

We've had numerous sessions with the nice tech guys at Adobe with the crashing issues and it's still not resolved. The latest was blaming Microsoft 365 OneDrive as it syncs and asking to turn this off everyone were use Adobe.... That's not good is it. but oddly

we know many other people with the same set up and it seems stable. My machine is very powerful so it isn't a memory or hardware issue. Last week I couldn't issue a drawing as it kept freezing which meant we couldn't invoice. It's not acceptable and very soon we'll have to ask for compensation or a part refund of the subscription as it's affecting our billable hours.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded