Participant

Question

Re: Photoshop 2022 keeps crashing

Forum|Forum|4 years ago
November 7, 2021
17 replies
19053 views

When I open more than two photos my Photoshop 2022 locks up and the only way to close it is via Task Manager Windows 10

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Pingonaut. Thomas C.

Participant

I'm having the same damn issue. Photoshop lost me hours of work today when it crashed upon trying to use a second file. Just now, I'm sitting here again with it frozen too. Task Manager says it's maxing out its CPU usage, can't go any higher. The only way to close it is via End Task. No error message. This is bull crap, for a program I partially pay over $500 a year for. Totally unacceptable.

Does anyone know of a Photoshop version in the version history that doesn't do this?

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Kim5E61

Participant

So far the only thing that has kept these crashing issues at bay was downgrading my Photoshop to the 2021 version. I'm not sure if that'll help your specific issues but it did with mine! But I totally agree - the reason why I vamped up my whole PC was to actually take full advantage of my GPU power, not to disable it.

Pingonaut. Thomas C.

Participant

I'll have to try that. The 2022 version has had a ton of issues since I installed it, hopefully this is one of them.

P

plata_00

Participant

Same problem here, photoshop isn't working, I have a new computer Lenovo 5 pro, with 16 GB of ram, Nvidia RTX 3070, AMD R7 5800, windows 11 and photoshop v23.3.2 is permanently crashing, this week I had to close it at least one time every 30 minutes because that got completely frozen, and I was working just with a few regular layers, no effects no sparkles no nothing, just black lines made without pressure sensitivity, and the program just stopped working randomly.

Another problem that I have is when I need to duplicate a group of layers and I use the shortcut (alt+hold left click) the program stops working for at least 2-3 minutes, that is insane, so if I need to duplicate basically adobe is obligating me to not use a short cut that has been in the software for more than 10 years at least.

I just paid for the subscription a few days ago again but I am thinking now of just using another software because is insane to have the "best" photo editing/drawing/painting software and don't be able to work more than 30 minutes without a problem.

Shame Adobe! Shame!

Sameer K

Community Manager

Hi there,

Thanks for reaching out. We are sorry for the trouble here.

Could you please check & confirm if the issues persist after following the steps I have shared above?
https://community.adobe.com/t5/photoshop-ecosystem-discussions/re-photoshop-2022-keeps-crashing/m-p/12913314#M640325

We hope to hear from you soon.

Thanks!

Sameer K

T

taur

Participant

hi, Sammer
I have a similar situation, so I will give a response. The only option under which Photoshop works is to disable the GPU. As an artist, some features are not available when they are disabled. I've waste a lot of time trying to optimize photoshop and update drivers. I'm really disappointed. I attached a photo. here's what happens when you upload more than one image

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Energetic_Dream0D4C

Known Participant

I have the same issue, I have the latest photoshop version, the Windows 11 is up to date as well. Nvidia Gforce RTX also up to date but still not luck even after trying all the options that has been suggested as we solution please help me out, i am really stressing out in my job when it get freeze in cursial time.

Daniela711

Participant

Same here, Photoshop freezing when working, nothing seams to help.
None of the Adobe programs makes problems during work, only the Photoshop.

This is happenning for the last month or two, I don't remember exactly.

I've checked the memory, graphic card, disk, restart, shut down... all good.

When working with Photoshop, it's just frustrating...

I'll be glad to know what are other graphic designers doing with this issue, because Photoshop is an essential tool for many projects and clients.
I'm absolutely sure it's something about the Photoshop lately.

Ranjisha Sengupta

Legend

Hi there,

Sorry to hear that you also see a freezing issue. We understand your concern.

Can you please let us know if you are on Mac or Windows? What is the version? Are you seeing this issue with the latest version of Photoshop? Does it freeze randomly?

Please uncheck the 'Use Graphics Processor' and restart Photoshop.

We're here to help. Let us know how it goes.

Thanks.

Ranjisha

J

Jackie23874812t010

Participant

Not intending to be rude, but I feel you need to read through the posts a little more? Everyone seems to have stated their user systems & updates being the culprit? Being it the last update or a few before, the 2022 version is plagued with errors.

You seem to reply to each post with the same questions, but I haven't as yet seen you respond to anyone who has replied with that information. I personally supplied it & never had a response from you except to ask the same thing again ... I am begining to wonder if you're a "Bot" ?

yessssssss

Participant

Having a lot crashes and freezing and errors that seem to happen randomly while imworking.

Sometimes it will just paste the recent files splash screen on my canvas and i have to close it down
Will randomly just crash for no reason
Will freeze, i can zoom in and out, but nothing on my screen actually moves, but i can see the scrool bars getting bigger and smaller as i zoom in and out

Sameer K

Community Manager

Hi there,

Thanks for reaching out. We are sorry for the trouble with Photoshop. We are here to help.

Does the lag happen with any specific set of files? Could you please share the system info of Photoshop from Help > System info > Share with us? Have you tried any troubleshooting steps?

Ensure you are working on the latest version of Photoshop v23.3.1. (https://helpx.adobe.com/photoshop/kb/uptodate.html)
Go to Preferences > Performance > Advanced Settings and uncheck the 'GPU compositing' option.
You can also optimize Camera Raw, which handles Raw images in Photoshop, by going to Photoshop > Preferences > Camera Raw > Performance > Uncheck Graphics processor and increasing the cache sizes
Restart Photoshop.
If disabling GPU compositing does not help, you can uncheck the 'Use Graphics Processor' and restart Photoshop.

Please check this series of suggestions related to software optimization and in-app changes you can do to optimize Photoshop's performance in this article, and please give this a detailed read through: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

Let us know if this helps. We hope to hear from you soon.

Thanks!

Sameer K

J

JohnSJr

Participant

This fixes NOTHING!

I'm a disabled content creator on a limited budget and ever since your 2022 update the software constantly crashes trying to use multiple files or even basic stuff. I have a up to date system that handles live streaming with no issues but your software does nothing but crash and is costing me content growth.

H

hellokellyxo

Participant

I have been using the free trial all week just to see if it was worth the money. I started with just designing a simple business card graphic but it has literally taken me 5 days to get halfway through because of how often it freezes and then I have to open task manager and shut it down and start all over. Sometimes I am able to save my work quick enough and then other times I lose everything I've done. I decided this is so not worth the money. I have more than enough RAM/storage space, everything is updated plus it's a new laptop anyways. I am really starting to feel like this is a software issue and not a user issue but doesn't look like any plans to fix this is coming any time soon. Not sure what else to do though because I need the program for some side work but can't really find any alternative so I might just be SOL. Very frustrating. Never had problems with older versions.

Ranjisha Sengupta

Legend

Hi there,

We're sorry about the trouble due to Photoshop crashing.

Can you please update it to our latest version i.e. 23.0.1?
Is it happening just while importing multiple photos? Can you help me with your system info?

Please ensure you have all available Windows updates installed on the computer.

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

You can also try launching Photoshop directly & then disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance.

Once done, quit & relaunch Photoshop to check if that helps.

Let us know how it goes!

Thanks,
Ranjisha

K

kian22920255falv

Participating Frequently

@Ranjisha Sengupta No ive been having the same problem too it happends randomly , i tried every possible fix but i think the problem is not with the users its the program .. it randomly freezes and wont respond to anything no matter what tool or what i hover over.. here are some examples:
1" I try to change the size of a layer
2" i try to make a selection
3" i try to make a shape
4" i try to type a text
56789"""""""
it stops working and i have to close it via taskmanager and it sucks because i cant do my job and i lose alot of progress cause sometimes it dosnt get saved...

Ive seen this issue been talked about for over 4 months now and there is no real answer to this PLEASE if inform us if you are working on it or not so we wont lose our minds

Ranjisha Sengupta

Legend

Hi,

Thanks for reaching out. We're sorry about the trouble experienced.
Which versions of Photoshop and operating system are you using? What all troubleshooting have you tried so far?

Would you mind sharing your system info with us?

Thanks

Ranjisha

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