Re: Photoshop 2022 keeps crashing

Explorer ,
Nov 07, 2021 Nov 07, 2021

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When I open more than two photos my Photoshop 2022 locks up and the only way to close it is via Task Manager  Windows 10

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi there,

We're sorry about the trouble due to Photoshop crashing.

Can you please update it to our latest version i.e. 23.0.1?
Is it happening just while importing multiple photos? Can you help me with your system info?

 

 Please ensure you have all available Windows updates installed on the computer.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

 

You can also try launching Photoshop directly & then disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance.

Once done, quit & relaunch Photoshop to check if that helps.

 

Let us know how it goes!

 

Thanks,
Ranjisha

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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@Ranjisha Sengupta  No ive been having the same problem too it happends randomly , i tried every possible fix but i think the problem is not with the users its the program .. it randomly freezes and wont respond to anything no matter what tool or what i hover over.. here are some examples: 
1" I try to change the size of a layer
2" i try to make a selection 
3" i try to make a shape 
4" i try to type a text 
56789""""""" 
it stops working and i have to close it via taskmanager and it sucks because i cant do my job and i lose alot of progress cause sometimes it dosnt get saved... 

Ive seen this issue been talked about for over 4 months now and there is no real answer to this PLEASE if inform us if you are working on it or not so we wont lose our minds

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi,

 

Thanks for reaching out. We're sorry about the trouble experienced.
Which versions of Photoshop and operating system are you using? What all troubleshooting have you tried so far?

Would you mind sharing your system info with us?

 

Thanks

Ranjisha

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New Here ,
Feb 16, 2022 Feb 16, 2022

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Hello, I have recently purchased myself a Microsoft Surface Pro 8 the specs are Intel Evo Core i7 11th Generation with 16GB of RAM the graphics are intergrated as its a tablet which are Intel Iris Xe graphics, the reason as to replying to this is due to having the same issue, Im trying to draw on photoshop as this tablet is made for that but it freezes and when trying to zoom in with my fingers and rotate the page to get a better line it jitters and it take me 4 to 5 attempts for it ti register my fingers, I cannot tell if its that my devices isnt capable of running Photoshop 2022 or if Photoshop is just being funny with my device, my device runs really smooth really as i did spend £1300.00 on it so i would expect it to work. please help!!!!

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New Here ,
Feb 16, 2022 Feb 16, 2022

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Even more i have just done a test by looking at Task Manager and it uses 750.00 to 800.00 MB of Ram which in total with background applications with Photoshop 2022 included using only 40% of the system RAM which leave 60% of the ram dormant????

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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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I am having the exact same problems with Photoshop, keeps freezing when attempting to load more than 1 photo / task. I am running windows 11 now, but I had the exact same problem a week ago whilst running windows 10.

It's obviously an issue with the programme. I'm extremely unhappy with this as it's not as if it's free? I pay a lot to use something that is now broken! 

Please sort it.

Jackie

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Hi there,

We're sorry to hear that you are seeing the same issue. Do you see any error message? Can you please send us your system specification and the crash log?

 

Regards,

Ranjisha

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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Hi Ranjisha,

Quite seriously, when is this going to be fixed? Since your reply I have had numerous updates, including a further update today, each time I am hopeful that Adobe have actually listened to their customers & sorted out this error.

No error msg, just freezing when attempting to upload more than 1 image, often won't edit & that's if I am having an extremely good day with it as most times it freezes before completely loading. 

I am running windows 11, please see the other comments on this page, it is NOT our systems, it is an error with the updates!!

Ref to error logs, as this is a new PC & op system, I haven't yet worked out how to obtain the error logs .. the "How To" on the adobe help doesn't offer up the correct way to obtain them & quite frankly, I am not happy going into my system files messing around when I do not know what I am doing.

Seriously though, please take note of the other comments, it is not an isolated problem, it's a big problem for a lot of people who pay for a service they are not receiving. If this isn't sorted very soon, especially in the light of the current economic climate, I will definitely be cancelling a product I have used for many years (15+) & finding something that gives me what I pay for.

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Absolutely agree. At some point, Adobe needs to actually research the problem on their end in order to offer a solution, or those of us who have been using these programs for years upon years will stop paying for the service. This is what happens when you go from a physical software that each user installs with a disk vs. a cloud based download. Probably 99% of the time the issues were user error, system error, etc. but the tables have turned when update after update keeps crashing each users program that has been installed on a plethora of operating systems. Back in the day, Adobe was really our only option but the world is different now and I started free trials on 4-5 different graphics programs that are cheaper and work flawlessly unlike Photoshop. I've had nothing but issues with Photoshop and haven't been able to finish not even one project due to the constant freezing and crashing every single time I tried to work. This is unacceptable and it needs to be escalated. At this point, we are paying for nothing. I'm just throwing money at you but not actually getting any return on my investment due to your software error. Fix it and stop blaming it on user error when clearly that cannot be the case. 

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New Here ,
Jun 13, 2022 Jun 13, 2022

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Having the same issues all new computer. Windows 11. This is the only program I have put on the computer. DELL System. I would like to have a refund  at this point. Especially after reading the comments. 

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Seems to get worse with each updates. I updated to the latest update. Update windows 10. Constant crashing my whole pc when I try to resize my photo. 1-2-3 photos it doesn't matter. When batching multiples, it's crash and reboot. Why? Can't get my work done.  

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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quote

I am having the exact same problems with Photoshop while making website template, keeps freezing when attempting to load more than 1 photo / task. I am running windows 11 now, but I had the exact same problem a week ago whilst running windows 10.

It's obviously an issue with the programme. I'm extremely unhappy with this as it's not as if it's free? I pay a lot to use something that is now broken! 

Please sort it.

Jackie


By @Jackie23874812t010

I also got issue but normal editing is good to go with but when i go for website template and it start crashing without doiing any work just click and crash. I think its my issue but thread give me indication that something going on.

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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I have been experiencing the same thing all week. It is super weird because I've never ever had it crash over 30 times per day in my 4 years of using this software. One day it was completely normal and the next it's a trainwreck. It is updated, my computer is updated and nothing has changed with my computer so it's something with the software. Changed the graphics processor as suggested, cleared my cache, changed my scratch disk, all tabs closed and it only gets worse. I am working with completely normal sized files, nothing big that should give it a hard time. This last update made it worse. I can barely get any work done and the only way to save is to cloud documents after hiding all the layers (tip I found on here). Please, this issue is actually insane.

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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Also it doesn't even give me the option of submitting a crash report or anything?

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Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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It seems I might possibly have fixed my issue, I went into preferences & changed the ram usage from 70% to 77% & turned off the GPU. I did this on both my desktop PC's which are both running windows 11. (I'm not even sure if this is really needed or not for PS to run smoothly (joke)! but I turned it off as per instruction) 

As a test, I opened numerous pictues & did a lot of editing on them & nothing has frozen/failed to load correctly so far.

I'm still pretty peeved at having to do this though, it's not something I know enough about to be comfortable doing, I assume as with every programme I download & receive updates for that any issues like this would be fixed. It is definitely a PS issue & not our systems. 

Anyway, all is working well for the moment... here's the link if anyone else wants to give it a go:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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Hi,

 

is this issue fixed at all? I've been trying to animate frame by frame with the Timeline feature and seriously, after every two frames, the program freezes. Because I have a tight deadline, I am just chugging through it by force quitting after every two frames and it has quite frankly been a nightmare. I highly doubt it's my hardware issue because this PC is three months old and custom built specifically to be able to handle heavy duty animation work. Of course, I tried uninstalling and re-installing, but to no avail.

 

Incidentally, I tried doing the same task on the computer in my school lab, which currently has the 2021 version installed (the school admin has not updated it to 2022 yet) and I had no issues at all with that version. I have to test out installing the 2021 version to see if it's the version issue - regardless, seeing that it has nearly been six months since this crashing issue was first brought up and it still hasn't been resolved yet (as users have articulated in this thread as recently as last week) it's incredibly frustrating that this so-called "industry standard" - not so cheap, might I add - software is not functioning to the bare minimum of staying open. 

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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No I'm in the same boat, in the midst of final projects and my thesis and the freezing and lag is horrendous. I uninstalled and reinstalled too, moved it to my external hard drive, changed the graphics systems and nothing changed. I can't tell what makes it better or worse and again, can't submit crash reports because it just freezes. Indesign and Illustrator work fine! So obviously just a Photoshop issue!!!

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New Here ,
Jun 21, 2022 Jun 21, 2022

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LATEST

I've been having the same issue since 2020. It has not been fixed to date. Better get a cracked version at this point. 

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New Here ,
Apr 08, 2022 Apr 08, 2022

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I have been using the free trial all week just to see if it was worth the money. I started with just designing a simple business card graphic but it has literally taken me 5 days to get halfway through because of how often it freezes and then I have to open task manager and shut it down and start all over. Sometimes I am able to save my work quick enough and then other times I lose everything I've done. I decided this is so not worth the money. I have more than enough RAM/storage space, everything is updated plus it's a new laptop anyways. I am really starting to feel like this is a software issue and not a user issue but doesn't look like any plans to fix this is coming any time soon. Not sure what else to do though because I need the program for some side work but can't really find any alternative so I might just be SOL. Very frustrating. Never had problems with older versions.  

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New Here ,
Apr 29, 2022 Apr 29, 2022

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Having a lot crashes and freezing and errors that seem to happen randomly while imworking.

Sometimes it will just paste the recent files splash screen on my canvas and i have to close it down
Will randomly just crash for no reason 
Will freeze, i can zoom in and out, but nothing on my screen actually moves, but i can see the scrool bars getting bigger and smaller as i zoom in and out

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Hi there,

 

Thanks for reaching out. We are sorry for the trouble with Photoshop. We are here to help.

Does the lag happen with any specific set of files? Could you please share the system info of Photoshop from Help > System info > Share with us? Have you tried any troubleshooting steps? 

 

  • Ensure you are working on the latest version of Photoshop v23.3.1. (https://helpx.adobe.com/photoshop/kb/uptodate.html)
  • Go to Preferences > Performance > Advanced Settings and uncheck the 'GPU compositing' option.
  • You can also optimize Camera Raw, which handles Raw images in Photoshop, by going to Photoshop > Preferences > Camera Raw > Performance > Uncheck Graphics processor and increasing the cache sizes
  • Restart Photoshop.
  • If disabling GPU compositing does not help, you can uncheck the  'Use Graphics Processor' and restart Photoshop.

 

Please check this series of suggestions related to software optimization and in-app changes you can do to optimize Photoshop's performance in this article, and please give this a detailed read through: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Let us know if this helps. We hope to hear from you soon. 

Thanks!

Sameer K

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New Here ,
Jun 12, 2022 Jun 12, 2022

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This fixes NOTHING!

 

I'm a disabled content creator on a limited budget and ever since your 2022 update the software constantly crashes trying to use multiple files or even basic stuff. I have a up to date system that handles live streaming with no issues but your software does nothing but crash and is costing me content growth.

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New Here ,
Apr 29, 2022 Apr 29, 2022

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Same here, Photoshop freezing when working, nothing seams to help.
None of the Adobe programs makes problems during work, only the Photoshop.

This is happenning for the last month or two, I don't remember exactly.

I've checked the memory, graphic card, disk, restart, shut down... all good.

When working with Photoshop, it's just frustrating...

I'll be glad to know what are other graphic designers doing with this issue, because Photoshop is an essential tool for many projects and clients.
I'm absolutely sure it's something about the Photoshop lately.

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Hi there,

Sorry to hear that you also see a freezing issue. We understand your concern. 

Can you please let us know if you are on Mac or Windows? What is the version? Are you seeing this issue with the latest version of Photoshop? Does it freeze randomly? 

Please uncheck the  'Use Graphics Processor' and restart Photoshop.

 

We're here to help. Let us know how it goes.

 

Thanks.

Ranjisha

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