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ncoomber1961
Participating Frequently
October 7, 2023
Answered

Remove tool not working / correctly

  • October 7, 2023
  • 8 replies
  • 32539 views
  • Thank you to most people who have been extremely helpful and the problem has now been resolved. 🙂 
  •  
  •  
  • Hi All, 

 

I am currently running PS Version 25.0.0 (Latest) on my MAC running Monterey OS

My issue is this:_

If I use the remove tool by circling the desired object to remove, it defaults to a pink line with which you circle the image. Once the circle is completed instead of removing the item, it merely fills it in with the same colour which in my case is pink. I have tried using the tick to confirm the action, and, all that does is remove it and fill it with a solid yellow colour.

It is also erratic as it sometimes skip the process where it completes the circle and fills with pink and just uses solid colour?

This makes this tool unusable.

Has anyone else experienced this?

 

Regards

Moved to Photoshop Discussion - Moderator

    Correct answer gener7

    This has happened a few times where some users experience a solid color as they try to brush on the remove tool.

    You may be having a problem with the Image processing part of this tool. It's easy to check.

    Try this method and see if it goes away:

     

    •    Go to Preferences > Image Processing...
         Choose "More Stable" for Remove Tool Processing.
         RESTART Photoshop (Photoshop > Quit Photoshop, then relaunch).
         Note: You will need to do this for each version you use; Beta and regular.
    •    You might need to restart once or twice after applying the settings. 

    8 replies

    V
    veronika_1544
    New Participant
    September 2, 2024

    Thank you! It helped!

    J
    Janet3431878748zf
    New Participant
    June 9, 2024

    I am really frustrated with the remove tool on the latest beta version. When used it either creates a black mark or colored pixels that look like an abstract painting! Please advise what to do as I cannot edit photos properly.  Given the money spent monthly on this software this problem should be corrected.

     

      gener7
      gener7
      Community Expert
      January 29, 2024

      Please delete.

      F
      Fotomaker01RA
      Known Participant
      November 19, 2023

      In the past 5-7 days my Remove Tool (Ps 2024, rel. 25.0, Win 11 Pro desktop PC 64GB RAM, 300Mbps/symmetrical downstream upstream network connection, GB spd WiFi LAN) has started acting erratically. I have not updated anything related to Adobe apps in that timeframe except the most recent CC, right before this started happening... Also, if relevant, I close all other apps (including Chrome browser) when working with Ps.

       

      I have my Remove Tool set to Faster in my Prefs. (but also experimented with More Stable & the behavior was the same).

       

      I can make several strokes on an image (I usually like to work on an empty layer above a content layer, but have tried working on a content layer in this timeframe to see if the new bhvr. changes) with no issues. Then, by about the 5th stroke, the Remove overlay starts freezing. And/or, it creates an overlay line between 2 different points. Including if I try to click on the active (empty) layer I'm working on - then that unfreezed the overlay but doesn't complete the Remove. Instead it draws an overlay line from the point where I'd clicked in the image all the way over to the empty layer in the layer stack (and affects areas of my image I don't want Remove to affect).

       

      As I'm noting, I've tried different Prefs settings, I've tried rebooting my W11 PC, I've tried working on empty & content layers. This new bhvr (that I hate, BTW, b/c it slows my workflow, isn't controllable, and ruins the tutorial videos I  record about how to use Ps & post to a YouTube channel to teach fellow photo club members how to use Ps...) may have only started not only after my latest, local CC update in the past week, but is it possible it could be impacted by issues with Ps rel. 25.1 even if I didn't update to that release after reading about problems with that rel. in this forum? Another way to ask that is, "Is it possible for the Remove Tool to randomly break, when it had been working perfectly, w/out being affected by other Adobe factors like a CC update?"

       

      Thx. I hope the developers can diagnose and fix any issues with the Remove Tool. I now use it constantly. So this is severaly impacting my post-processing & video tutorial recordings for YT content.

      capewrt@mac.com
      capewrt@mac.com
      New Participant
      January 29, 2024

      I'm having same issues. For several months and several upgrades.. Now using Beta 25.5. Still have problem. Just reset prefs as noted above ( to "more Stable" ), and restartd several times.  Same results - object was trying to remove still there - but in solid grey...

      Any further advice??

        capewrt@mac.com
        capewrt@mac.com
        New Participant
        January 29, 2024

        Gave it another shot... Restarted 4x in a row. No worked this time... Will keep an eye on future use...

        N
        ncoomber1961Author
        Participating Frequently
        October 8, 2023

        Let me be clear, I went to help in PHOTOSHOP then from help chose Community help (Froom Photoshop) so of course I rightly thought this was in community help for PS. Please do not make me out to be a fool. Your tone is unfair and rude.

          gener7
          gener7Correct answer
          Community Expert
          October 7, 2023

          This has happened a few times where some users experience a solid color as they try to brush on the remove tool.

          You may be having a problem with the Image processing part of this tool. It's easy to check.

          Try this method and see if it goes away:

           

          •    Go to Preferences > Image Processing...
               Choose "More Stable" for Remove Tool Processing.
               RESTART Photoshop (Photoshop > Quit Photoshop, then relaunch).
               Note: You will need to do this for each version you use; Beta and regular.
          •    You might need to restart once or twice after applying the settings. 
            sheryllh93617515
            sheryllh93617515
            New Participant
            October 27, 2023

            didn't work

              sheryllh93617515
              sheryllh93617515
              New Participant
              October 27, 2023

              my remove tool keeps filling with patternts

                GoldingD
                GoldingD
                Brainiac
                October 7, 2023

                Your attached video looks like Photoshop. Defiantly not Lightroom Classic.

                 

                Why is this posting in the LrC community?

                N
                ncoomber1961Author
                Participating Frequently
                October 9, 2023

                Ok guys give it a rest.....OK once again let me explain....I had PS open, clicked on help...from the menu in the Discover drop down, I chose "Support Community" in PHOTOSHOP I created a post of help!! in PHOTOSHOP......I included a video clearly showing PS error not LR! why are you being so picky? and out to make me seem foolish. If you dont want to help jogg on, I dont need you snide remarks. For thos that have been helpful, I thank you very much. You go have a good day.

                  GoldingD
                  GoldingD
                  Brainiac
                  October 27, 2023
                  quote

                  Ok guys give it a rest.....OK once again let me explain....I had PS open, clicked on help...from the menu in the Discover drop down, I chose "Support Community" in PHOTOSHOP I created a post of help!! in PHOTOSHOP......I included a video clearly showing PS error not LR! why are you being so picky? and out to make me seem foolish. If you dont want to help jogg on, I dont need you snide remarks. For thos that have been helpful, I thank you very much. You go have a good day.


                  By @ncoomber1961

                   

                  Ok, apparently an odd glitch. To understand how your post got placed in the wrong community, I walked thru PS/Help. In PS click on Help, Clicked on Photoshop Help, a screen pops up, clicked on Support Community, And the PS Ecosystem community shows up in my Browser. That should have been just fine, but apparently yours displayed the Lightroom Classic Community.

                   

                  Probably a Adobe Community Page issue. I did notice some changes in how the pages look/feel.

                   

                  As for our complaining about the wrong community. Well thinking twice, I will avoid listing all the reasons. And they do not matter as in you case, Adobe sent you astray, in other cases the member simply fails to pay attention, mind you these community pages are rather convoluted.

                   

                  In my case, I probably should have just replied to the Moderators asking the post be moved.

                   

                  JohanElzenga
                  JohanElzenga
                  Community Expert
                  October 7, 2023

                  The Remove Tool is a brush, not an object selection tool. You need to completely brush over the object you want to remove, not encircle it.

                   

                  -- Johan W. Elzenga
                    N
                    ncoomber1961Author
                    Participating Frequently
                    October 7, 2023

                    Hi, With respect, that is not how it is supposed to work according to the help video on the tool. You should be able to either incircle the object or brush over it.  Also, even if I do as you say it does exactly the same thing. Looks like a glitch. 🙂

                    JohanElzenga
                    JohanElzenga
                    Community Expert
                    October 7, 2023

                    Are we talking Photoshop or Lightroom Classic? You posted this in the Lightroom Classic forum, so I assumed you were talking about the Lightroom Classic remove tool, which works only the way I described. As I am on a cellular connection, I do not watch videos that people post.

                     

                    -- Johan W. Elzenga
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