Render video export not working [2019]

[jordynd12732570]

Hi!
I just recently started having this issue rendering animated videos in Photoshop CC on my Mac.  Before, I've had no trouble.  I go to file, export, render video, and then the settings appear.  I usually use 24 frames per second, work area, adobe media encoder, and either Quicktime or the hdm4 (I can't remember what it's called exactly - the one that exports videos as mp4 files).  After clicking okay, the Photoshop cursor spins and spins and spins...and the video never renders.  I don't even get the loading sign.  The program just freezes.

Is there anything to fix this problem?  Or something I may have done wrong?  I've used photoshop to animate for over a year now and this is the first time I've had a problem like this.  Please help!

[BklynTink]

I had the same problem but have come up with a work-around. When I open a video from Bridge (open with-> Adobe Photoshop) for editing in Photoshop, the video does not render. When I open it directly from within Photoshop (file-> open) it will render as normal. 

[Greenman Photography]

I found that versions 22.4.1 and the latest version 22.4.2 in Photoshop do NOT work with rendering video. But versions 21.2.8 (Adobe Photoshop 2020) works fine. Has nothing to do with your computer other than the latest drivers for your video card. Try this it should work. For some reason the developers at Photoshop don't realize they are the problem. Every time I work with them we go ring around the roses and end up right back to not working with the lastest versions.

[Greenman Photography]

OK with help from Adobe Tech I came to the following help with trying to render a MP4 file in Photoshops timeline. You get the spinning dots and Photoshop crashes. 1st he had me check which verson I was using. Which when you are on the cloud it automatically updates to my version 22.4.1. Then he had me update the driver for my GPU which it did jumped about 8 months. Even though Windows said I was up to date. Still froze on me with spinning dots. OK the last thing that DID WORK was open photoshop go to EDIT/Preferances in that box there is a choice "use graphics processor". Unclick this box and try again it should then work. Hope this helps.  

[rolandm20406279]

Hello,

I have the same problem when I try to render a video, after choosing the options and confimed the rendering process, the cursor spins without any rendering, I have to escape and no video is created.

I use version 22.4.2 on Windows without any problem up to now.

Regards.

Roland

[Greenman Photography]

That is where I had that problem. I was using Version 22.4.1. The help line
sent me to Photoshop Version 21.2.8 which worked fine.

[rolandm20406279]

I have never faced this problem with former versions, but this is not the solution to downgrade PS versikn, i hope the problem will be fixed at next update release

That is where I had that problem. I was using Version 22.4.1. The help linesent me to Photoshop Version 21.2.8 which worked fine.
By @Greenman Photography

[jefbak]

The issue continues for me even if I unchecked the graphics processing option on my MacBook Pro. 

[rolandm20406279]

Same for me  there is no improvement if i uncheck the GPU

[Greenman Photography]

I find the only thing that works is you have to use Photoshop version 21.2.8 (Adobe Photoshop 2020) There latest versions 22.4.1 and 22.4.2 do not work. I'm trying to go through there help line but it is hard for the developers of Photoshop to realize they are the problem. 

[christineb32232860]

I just spent forever with an adobe specialist who had to take over my computer to help, but they finally did it.  Here is what worked:

Delete all Adobe entries in Keychain Access

1. Quit Photoshop
2. Open the macOS Utility Keychain Access
3. In the Login section, click the Name column to sort items alphabetically
4. Select all entries that start with Adobe and press Delete
5. Click Delete on the confirmation dialog 
6. You will be prompted to Sign into your Adobe ID next time you start Photoshop. 
7. Try to render video again

If this doesn't work, he also used these techniques too.

https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html#sa_src=web-messaging

[Greenman Photography]

That would be great but I have Windows version of Photoshop. There is something hosed in the latest version of Photoshop. Adobe knows about it but even then they wont admit it. Photoshop version 1998 works just fine. It is sad that now when I am working on something I have to determine what version of Photoshop to open up with. I've spent hours with adobe help line they worked on my computer to no avail. Question is when do you stop and go on with your life. There is only so many hours in ones life. Thanks for the reply.

[BklynTink]

I finally gave up on rendering and rolled back to the last Photoshop
version in 2020- I'm on vacation and don't have the exact version number.
In any event, it works fine.

Deb Kapell

[KShinabery212]

Anytime I have issues rendering video I do one thing... and this as dumb as it sounds usually is the issue.

I look for updates for my computer's operating system.  Then I do the update.  This usually solves any rendering issue that I have.  Now I can not say this works 100% all the time.  But is something that I noticed.

Trust me... I literally poop myself for five minutes trying to figure out what went wrong.  Then I look to see if there is an update... which there usually is.  I install the update and everything works again.

I know this is so so so odd.  But check it out and let me know.

[igorvranjes]

Had the same issue. It turned out it happened only when I had Bridge opened in the same time. Once I shut down Bridge and saved the video to desktop (not Dropbox that I used til then) it worked fine. Hope it will help you too 🙂

[BklynTink]

I just deleted Photoshop and reinstalled version 21.2. No problems, nothing to remember, nothing to save. It just works. I have no idea what I'm missing with updates that have come out since, but the only thing I absolutely, positively need and only Photoshop can give me, is an efficient way to render videos. When Adobe sends out an update that fixes the problem, I'll take it. 

Glad you found a method that worlds

best

[rolandm20406279]

Hello,

I hope that the video functionality in PS will not follow the same way as 3D features which are now discontinued.

Regards.

[maurymountain]

I render frame sequences daily from Photoshop of turntables for dailies, and since upgrading to 22.x, video will not render. Have tried these workarounds, to no avail. A progressbar does not appear, just get spinning balls in win10 😞

This is a critical part of my workflow, sad that it is not working in the latest version, but thankfully can install 21.x still. 

Any hope of this being resolved? Would love to stay up to date with Photoshop, but I can't if it cannot export video as easily and simply as it does. 

[BklynTink]

Rendering video was not mentioned in either known issues or new features so I suppose not.

https://helpx.adobe.com/photoshop/using/whats-new.html

[PECourtejoie]

It is mentioned as not yet supported in the Apple Silicon faq. You need to run Ps in Rosetta mode in the meantime.

[BklynTink]

Thanks for your advice.  Is Rosetta mode for Macs? I have a PC.

[PECourtejoie]

Thanks for your advice.  Is Rosetta mode for Macs? I have a PC.

By @BklynTink

Yes, to simplify, it converts the code made for X86 (intel/AMD processors) to run on the Processors made by Apple.

It is not available on Windows, AFAIK, unless Microsoft has made a similar compatibility layer for the code that runs on their native processors in some of the Surface tablets.

[BklynTink]

Just to confirm- the newer versions of Photoshop will not render videos on PC's running Windows. If I'm correct, does Adobe have plans to fix it?

[PECourtejoie]

If you are running into issues with the current version of Photoshop, with an AMD or Intel processor, in this case, the best is to create a new bug report thread specific to the current version of Ps, on PC, with pertinent details (see https://community.adobe.com/t5/photoshop-ecosystem-bugs/how-do-i-write-a-bug-report/idi-p/12373403 )

instead of posting in a thread that relates to an older version of Ps, as the issues might not be related.

Does your Pc have an Intel or AMD processor? If not, see: https://helpx.adobe.com/photoshop/kb/windows-arm-support.html it states that there is currently no video support if you are on a PC with an ARM processor (usually a  Microsoft Surface computer, but not all of them...)

[BklynTink]

The report I sent received the following answer from Davescm:

"I've just done exactly that in Photoshop with no issues.

Opened MOV file and rendered video as mp4 H.264

Intel i9-10920X 3.5GHz 128GB RAM  Photoshop Scratch disk on NVMe 2TB drive with 1TB free (Photoshop used 12.5GB), Adobe media encoder cache is also on an NVMe drive

Dave"

"https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-22-0-does-not-render-videos/idc-p/...

As you must know, judging from the length of this string, some people are having the problem and you, yourself, said there were known problems. You must also know it's not possible to ask questions or clarification of davescm. What should I do?

[davescm]

"You must also know it's not possible to ask questions or clarification of davescm. What should I do?"

????

My comment was to show a system with no issues for comparison. It may help developers in location of the issue.

Dave