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NASAphotographer
New Participant
January 13, 2010
Answered

Rotate View Tool Not Working

  • January 13, 2010
  • 5 replies
  • 88042 views

When I open any type of document in Photoshop CS4, the Rotate View Tool continually tells me that the:

"Could not complete your request because it only works with OpenGL enabled document windows"

I'm not sure what this means and would appreciate any advice. This tool would be very beneficial to me considering the type of work I do.

Thanks,

      Correct answer

      We need more information. What version of PS. OS, Video card and drivers.

      Look in PS, Edit, prefrences, performance. There should be a opengl box to enable. Check that and see if it works

      5 replies

      K
      Kennedy5F96
      New Participant
      November 12, 2020

      So I tried the Photsohop > Preferences > Performance > Checked Use Graphics Processor but I had it already checked, and when I went into Graphics Processor Advanced Settings it faded out the checkbox for the Use OpenCL. Is there any other solutions? I have Photoshop2020 and the most recent update.

        J
        jennydraws
        New Participant
        November 18, 2020

        I'm having the same issues. Never encountered this until recently.

        K
        Kennedy5F96
        New Participant
        November 18, 2020

        I still haven't found a solution, so if you do, please let me know.

        Thank you!

        mpronto
        mpronto
        Inspiring
        August 5, 2020

        It works in CC2018 it does not but not CC2020. What's the deal? Adobe wasting alot time AND energy these days with its "newbie" focused approach again? 😐 

          S
          SteviePee
          Known Participant
          August 26, 2020

          I'm having the same issue. I'm using the newest update (Photoshop 2020, vrs 21.2.2) and when I try to use the Rotate View Tool I get the error message "Could not complete your request because it only works with OpenGL enabled document windows".

          I have only experienced this issue recently with the new update, it worked fine in CC 2019.

          As far as I know my graphics card is supported (ATI Radeon HD 5770 1024 MB)

          Are there any plans to address this bug?

          Cheers.

            D
            darrylo97683035
            New Participant
            August 30, 2020

            I was having the same issue after the upgrade.

            The route that worked for me was  Photsohop > Preferences > Performance > Checked Use Graphics Processor 

            Then restarted photoshop. 

             

            Good Luck

            J
            julial31146141
            New Participant
            May 25, 2018

            I have the same problem in PH CC17
            I tried open performance and changed few times preferences there but it does not work 

              M
              marcoc5263117
              New Participant
              October 20, 2019

              https://www.youtube.com/watch?v=kGrGVJjZyC0 you could follow this guideline as well, it worked for me 🙂

                R
                Robert Shomler
                Participating Frequently
                January 13, 2010

                NASAphotographer wrote:

                "Could not complete your request because it only works with OpenGL enabled document windows"

                I'm not sure what this means and would appreciate any advice. ..

                The message means that OpenGL has not been enabled, most likely because either your video card does not support the necessary OpenGL functions or the video driver needs to be updated to provide this support.  In PS CS4 look at Edit > Preferences > Performance.  Try to check on Enable OpenGL Drawing.

                You might find this Adobe Knowledge Base article of interest:  <http://kb2.adobe.com/cps/404/kb404898.html>  "GPU and OpenGL Features and Limitations in Photoshop CS4"

                  A
                  Anonymous
                  Correct answer
                  January 13, 2010

                  We need more information. What version of PS. OS, Video card and drivers.

                  Look in PS, Edit, prefrences, performance. There should be a opengl box to enable. Check that and see if it works

                    N
                    NASAphotographerAuthor
                    New Participant
                    January 13, 2010

                    You're suggestions in the preferences area worked perfectly.

                    Thanks a ton!

                      A
                      Anonymous
                      January 13, 2010

                      Your welcome

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